What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
43 Ratings
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Top Rated
3561 Ratings

Webex Contact Center

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43 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100

Microsoft Teams

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Top Rated
3561 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    Contact Center Software

    9.1

    Webex Contact Center

    91%

    Microsoft Teams

    Feature Set Not Supported
    N/A
    Webex Contact Center ranks higher in 13/13 features

    Agent dashboard

    9.5
    95%
    13 Ratings
    N/A
    0 Ratings

    Validate callers

    8.7
    87%
    13 Ratings
    N/A
    0 Ratings

    Outbound response

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Call forwarding

    8.9
    89%
    12 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    9.1
    91%
    11 Ratings
    N/A
    0 Ratings

    Warm transfer

    9.6
    96%
    13 Ratings
    N/A
    0 Ratings

    Predictive dialing

    8.6
    86%
    9 Ratings
    N/A
    0 Ratings

    Interactive voice response

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    REST APIs

    8.6
    86%
    11 Ratings
    N/A
    0 Ratings

    Call scripts

    8.6
    86%
    13 Ratings
    N/A
    0 Ratings

    Call tracking

    9.1
    91%
    12 Ratings
    N/A
    0 Ratings

    Multichannel integration

    9.2
    92%
    12 Ratings
    N/A
    0 Ratings

    CRM software integration

    9.6
    96%
    11 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    9.3

    Webex Contact Center

    93%

    Microsoft Teams

    Feature Set Not Supported
    N/A
    Webex Contact Center ranks higher in 9/9 features

    Inbound call routing

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    9.3
    93%
    12 Ratings
    N/A
    0 Ratings

    Recording

    9.7
    97%
    12 Ratings
    N/A
    0 Ratings

    Quality management

    9.7
    97%
    11 Ratings
    N/A
    0 Ratings

    Call analytics

    9.7
    97%
    12 Ratings
    N/A
    0 Ratings

    Historical reporting

    8.4
    84%
    12 Ratings
    N/A
    0 Ratings

    Live reporting

    9.4
    94%
    11 Ratings
    N/A
    0 Ratings

    Customer surveys

    8.7
    87%
    11 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    9.4
    94%
    10 Ratings
    N/A
    0 Ratings

    Project Management

    Webex Contact Center

    Feature Set Not Supported
    N/A
    7.9

    Microsoft Teams

    79%
    Microsoft Teams ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    8.1
    81%
    109 Ratings

    Gantt Charts

    N/A
    0 Ratings
    7.2
    72%
    53 Ratings

    Scheduling

    N/A
    0 Ratings
    8.7
    87%
    118 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.6
    76%
    75 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.8
    88%
    138 Ratings

    Search

    N/A
    0 Ratings
    7.7
    77%
    126 Ratings

    Visual planning tools

    N/A
    0 Ratings
    7.3
    73%
    89 Ratings

    Communication

    Webex Contact Center

    Feature Set Not Supported
    N/A
    8.3

    Microsoft Teams

    83%
    Microsoft Teams ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    9.2
    92%
    152 Ratings

    Notifications

    N/A
    0 Ratings
    8.6
    86%
    151 Ratings

    Discussions

    N/A
    0 Ratings
    8.9
    89%
    141 Ratings

    Surveys

    N/A
    0 Ratings
    7.5
    75%
    78 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    7.6
    76%
    89 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    8.1
    81%
    42 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    7.4
    74%
    37 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    9.1
    91%
    133 Ratings

    File Sharing & Management

    Webex Contact Center

    Feature Set Not Supported
    N/A
    8.1

    Microsoft Teams

    81%
    Microsoft Teams ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    8.1
    81%
    97 Ratings

    Video files

    N/A
    0 Ratings
    8.0
    80%
    122 Ratings

    Audio files

    N/A
    0 Ratings
    8.1
    81%
    121 Ratings

    Document collaboration

    N/A
    0 Ratings
    8.5
    85%
    129 Ratings

    Access control

    N/A
    0 Ratings
    8.4
    84%
    116 Ratings

    Advanced security features

    N/A
    0 Ratings
    8.2
    82%
    91 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    7.6
    76%
    45 Ratings

    Device sync

    N/A
    0 Ratings
    8.3
    83%
    93 Ratings

    Attribute Ratings

    • Webex Contact Center is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.6

    Webex Contact Center

    96%
    13 Ratings
    8.4

    Microsoft Teams

    84%
    232 Ratings

    Likelihood to Renew

    Webex Contact Center

    N/A
    0 Ratings
    9.7

    Microsoft Teams

    97%
    8 Ratings

    Usability

    Webex Contact Center

    N/A
    0 Ratings
    8.1

    Microsoft Teams

    81%
    55 Ratings

    Support Rating

    Webex Contact Center

    N/A
    0 Ratings
    7.9

    Microsoft Teams

    79%
    197 Ratings

    Implementation Rating

    Webex Contact Center

    N/A
    0 Ratings
    10.0

    Microsoft Teams

    100%
    2 Ratings

    Contract Terms and Pricing Model

    Webex Contact Center

    N/A
    0 Ratings
    6.3

    Microsoft Teams

    63%
    9 Ratings

    Professional Services

    Webex Contact Center

    N/A
    0 Ratings
    6.9

    Microsoft Teams

    69%
    9 Ratings

    Likelihood to Recommend

    Webex Contact Center

    It provides a feature rich set application, all the while making deployment and management with such ease. Being in the cloud, it helps us partners and customer administrators alike to easily add, remove, change and implement the necessary changes needed as we both see fit to further accommodate the business requirements and needs.I would personally recommend this (already have been doing so) with peers in the same environment for their future migrations and movement towards the cloud.
    Ericson Aragoza | TrustRadius Reviewer

    Microsoft Teams

    Microsoft Teams is useful in the following scenarios. 1. It's useful for instant messaging where you can seamlessly connect with your colleagues using the chat feature. 2. Presence\Availability status of the colleagues can be seen which could be useful in deciding whether it's the right time now to contact the other person. 3. It can be used for making voice and video calls. 4. It can be used for presentation sharing.
    RAJESH VENGILOT | TrustRadius Reviewer

    Pros

    Webex Contact Center

    • Simple and easy to use dashboard
    • Auto generation of transcripts
    • AI supporting the operator as a virtual assistant
    • Well suited for a large number of user
    • Customer support
    Anonymous | TrustRadius Reviewer

    Microsoft Teams

    • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
    • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
    • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
    Chris Gomez, SPHR | TrustRadius Reviewer

    Cons

    Webex Contact Center

    • The chat space could be improved within the call rooms to be able to share quick writings.
    • In international calls there are usually failures, especially audio.
    • Being able to have an unlimited number of users at the same time in basic rooms.
    J. Eduardo Medina Corona | TrustRadius Reviewer

    Microsoft Teams

    • Sometimes pings are not instantaneous, especially when there are more than 100 participants in the Teams meeting
    • Gets hung up once in a while when the system is loading
    • Some headphone/Bluetooth connectivity issues. I turn on my Bluetooth just after receiving a Teams call notification. Sometimes the audio doesn't switch to Bluetooth and sometimes the sound is completely lost after connecting the call. In both cases, I had to completely reboot the system.
    Sarath Kumar Pujari | TrustRadius Reviewer

    Pricing Details

    Webex Contact Center

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Webex Contact Center Editions & Modules

    Additional Pricing Details

    Microsoft Teams

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $5 per month

    Microsoft Teams Editions & Modules

    Edition
    Free$0.001
    Microsoft 365 Business Basic$5.001
    Microsoft 365 Business Standard$12.501
    Office 365 E3$20.001
    1. per user/per month
    Additional Pricing Details
    Discounts are available for non profit organizations.

    Likelihood to Renew

    Webex Contact Center

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 9.7
    Based on 8 answers
    Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
    Phil Parrish | TrustRadius Reviewer

    Usability

    Webex Contact Center

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 8.1
    Based on 55 answers
    The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Webex Contact Center

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 7.9
    Based on 197 answers
    I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.
    Rishav Raj | TrustRadius Reviewer

    Implementation Rating

    Webex Contact Center

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 10.0
    Based on 2 answers
    because am using it without any problems
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Webex Contact Center

    Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.
    Anonymous | TrustRadius Reviewer

    Microsoft Teams

    I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Webex Contact Center

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 6.3
    Based on 9 answers
    Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
    Anonymous | TrustRadius Reviewer

    Professional Services

    Webex Contact Center

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 6.9
    Based on 9 answers
    We utilize Microsoft Teams for team meetings and internal communication, as well as the chat tool. Our team has been able to keep in touch and interact in real-time thanks to the Microsoft Teams platform. Microsoft Teams' various features, such as breakout areas, conference schedules, and job assignments, boost productivity and team communication significantly.
    Sahid Kabir | TrustRadius Reviewer

    Return on Investment

    Webex Contact Center

    • It doesn't take a lot of investment to train new Webex users.
    • Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
    • It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.
    J. Eduardo Medina Corona | TrustRadius Reviewer

    Microsoft Teams

    • I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
    • It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
    • It also gives us a more direct line to our manager if we need there input they can easily join our team chat.
    Anonymous | TrustRadius Reviewer

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