Webex Contact Center vs. Satmetrix (discontinued)
Webex Contact Center vs. Satmetrix (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Satmetrix (discontinued) | N/A | Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available. | N/A |
Webex Contact Center | Satmetrix (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | Satmetrix (discontinued) | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Survey Format & Appearance |
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Survey Content |
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Survey Logic |
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Survey Reporting & Analytics |
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Survey Administration & Security |
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Webex Contact Center | Satmetrix (discontinued) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Square 9 Softworks Score 9.7 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Qualaroo Score 6.7 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Medallia Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Satmetrix (discontinued) | |
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Likelihood to Recommend | 8.6 (23 ratings) | 4.0 (7 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | 5.1 (5 ratings) |
Webex Contact Center | Satmetrix (discontinued) | |
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Likelihood to Recommend | Cisco | Discontinued Products |
Pros | Cisco | Discontinued Products |
Cons | Cisco | Discontinued Products |
Likelihood to Renew | Cisco No answers on this topic | Discontinued Products |
Alternatives Considered | Cisco | Discontinued Products |
Return on Investment | Cisco | Discontinued Products |
ScreenShots | Webex Contact Center Screenshots |