Webex Contact Center vs. Pega Customer Decision Hub
Webex Contact Center vs. Pega Customer Decision Hub
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Pega Customer Decision Hub | N/A | Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time. | $97 Per User Per Month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Webex Contact Center | Pega Customer Decision Hub | |
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Workforce Optimization (WFO) |
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Webex Contact Center | Pega Customer Decision Hub | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Pega Customer Decision Hub | |
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Likelihood to Recommend | 8.6 (23 ratings) | 8.0 (9 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Webex Contact Center | Pega Customer Decision Hub | |
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Likelihood to Recommend | Cisco | Pegasystems |
Pros | Cisco | Pegasystems |
Cons | Cisco | Pegasystems |
Alternatives Considered | Cisco | Pegasystems |
Return on Investment | Cisco | Pegasystems |
ScreenShots | Webex Contact Center Screenshots | Pega Customer Decision Hub Screenshots |