What users are saying about
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Top Rated
50 Ratings
51 Ratings
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Score 9.3 out of 100

RingCentral Contact Center

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Top Rated
50 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Webex Contact Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

9.2

Webex Contact Center

92%
8.5

RingCentral Contact Center

85%
Webex Contact Center ranks higher in 13/13 features

Agent dashboard

9.3
93%
12 Ratings
8.6
86%
12 Ratings

Validate callers

8.7
87%
12 Ratings
8.1
81%
11 Ratings

Outbound response

9.1
91%
9 Ratings
8.5
85%
12 Ratings

Call forwarding

8.9
89%
11 Ratings
8.4
84%
12 Ratings

Click-to-call (CTC)

9.2
92%
10 Ratings
8.4
84%
8 Ratings

Warm transfer

9.7
97%
12 Ratings
8.5
85%
12 Ratings

Predictive dialing

9.0
90%
8 Ratings
6.9
69%
5 Ratings

Interactive voice response

9.5
95%
10 Ratings
8.9
89%
7 Ratings

REST APIs

8.8
88%
10 Ratings
8.4
84%
7 Ratings

Call scripts

8.3
83%
12 Ratings
8.1
81%
9 Ratings

Call tracking

9.0
90%
11 Ratings
8.3
83%
12 Ratings

Multichannel integration

9.7
97%
11 Ratings
9.4
94%
7 Ratings

CRM software integration

9.8
98%
10 Ratings
9.4
94%
7 Ratings

Workforce Optimization (WFO)

9.4

Webex Contact Center

94%
8.4

RingCentral Contact Center

84%
Webex Contact Center ranks higher in 8/9 features

Inbound call routing

9.0
90%
10 Ratings
8.9
89%
13 Ratings

Omnichannel inbound routing

9.6
96%
11 Ratings
8.7
87%
9 Ratings

Recording

9.6
96%
11 Ratings
9.0
90%
12 Ratings

Quality management

9.6
96%
10 Ratings
8.2
82%
11 Ratings

Call analytics

9.8
98%
11 Ratings
8.4
84%
12 Ratings

Historical reporting

8.2
82%
11 Ratings
8.6
86%
11 Ratings

Live reporting

9.6
96%
10 Ratings
8.0
80%
9 Ratings

Customer surveys

9.2
92%
10 Ratings
8.0
80%
6 Ratings

Customer interaction analytics

9.6
96%
9 Ratings
8.1
81%
5 Ratings

Attribute Ratings

  • Webex Contact Center is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.7

Webex Contact Center

97%
12 Ratings
8.1

RingCentral Contact Center

81%
14 Ratings

Likelihood to Recommend

Cisco

It provides a feature rich set application, all the while making deployment and management with such ease. Being in the cloud, it helps us partners and customer administrators alike to easily add, remove, change and implement the necessary changes needed as we both see fit to further accommodate the business requirements and needs. I would personally recommend this (already have been doing so) with peers in the same environment for their future migrations and movement towards the cloud.
Read full review

RingCentral

RingCentral Contact Center has been one of the best contact center software that I've used. The calling feature is probably one of the easiest to use. The recordings are very easy to access. Also, it is very easy to host meetings but I hardly ever used that feature because it is not something that is widely used by our prospects. However, it was great when we wanted to connect with fellow colleagues.
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Pros

Cisco

  • Simple and easy to use dashboard
  • Auto generation of transcripts
  • AI supporting the operator as a virtual assistant
  • Well suited for a large number of user
  • Customer support
Read full review

RingCentral

  • They have an app so you do not miss any calls or messages from your customers or leads.
  • RingCentral has everything you need especially if you're working remotely. Therefore, you do not need to use other software.
  • They automatically transcribe the calls as well so if I miss something this normally helps.
Read full review

Cons

Cisco

  • The chat space could be improved within the call rooms to be able to share quick writings.
  • In international calls there are usually failures, especially audio.
  • Being able to have an unlimited number of users at the same time in basic rooms.
Read full review

RingCentral

  • I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
  • I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
  • It would be nice if the process to add other team member's numbers to our desk phone screen was easier
Read full review

Pricing Details

Webex Contact Center

Starting Price

Editions & Modules

Webex Contact Center editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Talk to Expert

    RingCentral Contact Center

    Starting Price

    Editions & Modules

    RingCentral Contact Center editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Cisco

      Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.
      Read full review

      RingCentral

      The user interface of the Ring Central Contact Center is much better than others. Also, the price and cost of implementing, using, and maintaining the product are comparatively lower than others. So, a maximum set of features according to the cost and price. Other than that, the training required for the team and the support agents is also not much required.
      Read full review

      Return on Investment

      Cisco

      • It doesn't take a lot of investment to train new Webex users.
      • Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
      • It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.
      Read full review

      RingCentral

      • The business is able to take on clients that need after hours assistance because we have a way to communicate
      • We are able to offer multiple forms of communication, which may attract more clients to our office
      • We don't have to purchase separate call recording technology as each user has a built in call recording system that all users can monitor for each other
      Read full review

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