What users are saying about
24 Ratings
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Score 8.4 out of 100
12 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Webex Contact Center

Cisco Webex Contact Center is a cloud solution available almost everywhere around the globe. It relies on a solid and secure architecture (like every other Cisco product). It can be used for basic/modest/voice only contact center needs and also in very complex, multi-site, omnichannel, outbound, WFM, environments. Cisco also offers bundled PSTN (only in US/CAN for now but expending).
Anonymous | TrustRadius Reviewer

RingCentral Contact Center

RingCentral Contact Center is very well suited for our company. Again, we are a 24/7 call center so our phone system is the most important thing to us. I am a customer service rep so it's always important that my phone is working and easy to access. Being in this environment it can be frustrating as a caller to have to wait or be on hold due to my technical issues with my phone.
kiana lane | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Webex Contact Center
8.3
RingCentral Contact Center
9.6
Agent dashboard
Webex Contact Center
7.7
RingCentral Contact Center
10.0
Validate callers
Webex Contact Center
8.9
RingCentral Contact Center
10.0
Outbound response
Webex Contact Center
8.8
RingCentral Contact Center
9.5
Call forwarding
Webex Contact Center
9.1
RingCentral Contact Center
9.5
Click-to-call (CTC)
Webex Contact Center
8.8
RingCentral Contact Center
Warm transfer
Webex Contact Center
7.7
RingCentral Contact Center
10.0
Predictive dialing
Webex Contact Center
8.3
RingCentral Contact Center
10.0
Interactive voice response
Webex Contact Center
9.1
RingCentral Contact Center
REST APIs
Webex Contact Center
9.1
RingCentral Contact Center
Call scripts
Webex Contact Center
7.3
RingCentral Contact Center
9.0
Call tracking
Webex Contact Center
7.9
RingCentral Contact Center
8.0
Multichannel integration
Webex Contact Center
7.7
RingCentral Contact Center
10.0
CRM software integration
Webex Contact Center
7.9
RingCentral Contact Center
10.0

Workforce Optimization (WFO)

Webex Contact Center
8.6
RingCentral Contact Center
8.8
Inbound call routing
Webex Contact Center
9.1
RingCentral Contact Center
10.0
Omnichannel inbound routing
Webex Contact Center
8.5
RingCentral Contact Center
10.0
Recording
Webex Contact Center
7.5
RingCentral Contact Center
9.0
Quality management
Webex Contact Center
9.1
RingCentral Contact Center
8.5
Call analytics
Webex Contact Center
7.7
RingCentral Contact Center
8.5
Historical reporting
Webex Contact Center
7.9
RingCentral Contact Center
8.0
Live reporting
Webex Contact Center
9.1
RingCentral Contact Center
9.0
Customer surveys
Webex Contact Center
9.1
RingCentral Contact Center
9.5
Customer interaction analytics
Webex Contact Center
9.1
RingCentral Contact Center
7.0

Pros

Webex Contact Center

  • Cloud collaboration and analytics reporting for calls
  • Easier and better agent interface and call-recording solution in cloud
  • Porting of customer inbound toll-free
Anonymous | TrustRadius Reviewer

RingCentral Contact Center

  • Call Handling
  • Call Recording
  • Integration with Salesforce ERP
Donald Mascola | TrustRadius Reviewer

Cons

Webex Contact Center

  • I have no issues with the software. It has really been helpful and provides all the tools we need to consistently deliver delightful customer experiences
Duane Thompson | TrustRadius Reviewer

RingCentral Contact Center

  • better popups for calls
  • messaging system
  • option to answer quickly
kiana lane | TrustRadius Reviewer

Alternatives Considered

Webex Contact Center

Hindsight is 20/20, and I think we should have probably gone to Five9.
Randall Crumm | TrustRadius Reviewer

RingCentral Contact Center

Prior to using RingCentral we used a standard POTS telephony system which did not meet our expanding needs. RengCentral a great improvement especially from a Salesforce integration standpoint
Donald Mascola | TrustRadius Reviewer

Return on Investment

Webex Contact Center

  • No OPEX at all except professional services, phones and/or headsets (when required).
  • For seasonal peaks, agent licenses can be billed as overage instead of committing for more licenses.
Anonymous | TrustRadius Reviewer

RingCentral Contact Center

  • better call stats
  • helping call volume stay steady and frequent
  • quicker call flow
kiana lane | TrustRadius Reviewer

Pricing Details

Webex Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Webex Contact Center
7.4
RingCentral Contact Center
9.5

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