Chose Webex Contact Center
It is a unified, omnichannel contact center solution managed and administered from the cloud to help improve organizational operational efficiency and also reduce costs.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
RingCentral Contact Center | N/A | RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | RingCentral Contact Center | |
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Considered Both Products | Webex Contact Center | RingCentral Contact Center No answer on this topic |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | RingCentral Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | RingCentral Contact Center | |
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Likelihood to Recommend | 8.6 (23 ratings) | 8.3 (19 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | 7.0 (4 ratings) |
Usability | - (0 ratings) | 8.7 (3 ratings) |
Support Rating | - (0 ratings) | 6.3 (3 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (1 ratings) |
Webex Contact Center | RingCentral Contact Center | |
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Likelihood to Recommend | Cisco | RingCentral |
Pros | Cisco | RingCentral |
Cons | Cisco | RingCentral |
Likelihood to Renew | Cisco No answers on this topic | RingCentral |
Usability | Cisco No answers on this topic | RingCentral |
Support Rating | Cisco No answers on this topic | RingCentral |
Implementation Rating | Cisco No answers on this topic | RingCentral |
Alternatives Considered | Cisco | RingCentral |
Return on Investment | Cisco | RingCentral |
ScreenShots | Webex Contact Center Screenshots |