What users are saying about
49 Ratings
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Score 9.4 out of 100
7 Ratings
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Score 8.5 out of 100

Feature Set Ratings

  • TelebuHub ranks higher in 1 feature set: Contact Center Software
  • Webex Contact Center and TelebuHub are tied in 1 feature set: Workforce Optimization (WFO)

Contact Center Software

9.1

Webex Contact Center

91%
9.5

TelebuHub

95%
TelebuHub ranks higher in 10/13 features

Agent dashboard

9.3
93%
12 Ratings
10.0
100%
3 Ratings

Validate callers

8.7
87%
12 Ratings
9.4
94%
3 Ratings

Outbound response

9.1
91%
9 Ratings
9.4
94%
3 Ratings

Call forwarding

8.8
88%
11 Ratings
9.8
98%
3 Ratings

Click-to-call (CTC)

9.2
92%
10 Ratings
9.4
94%
3 Ratings

Warm transfer

9.7
97%
12 Ratings
8.8
88%
3 Ratings

Predictive dialing

9.0
90%
8 Ratings
9.0
90%
3 Ratings

Interactive voice response

9.5
95%
10 Ratings
10.0
100%
3 Ratings

REST APIs

8.8
88%
10 Ratings
9.2
92%
3 Ratings

Call scripts

8.3
83%
12 Ratings
9.4
94%
3 Ratings

Call tracking

9.0
90%
11 Ratings
9.6
96%
3 Ratings

Multichannel integration

9.7
97%
11 Ratings
9.2
92%
3 Ratings

CRM software integration

9.8
98%
10 Ratings
9.6
96%
3 Ratings

Workforce Optimization (WFO)

9.4

Webex Contact Center

94%
9.4

TelebuHub

94%
Webex Contact Center ranks higher in 7/9 features

Inbound call routing

9.0
90%
10 Ratings
9.6
96%
3 Ratings

Omnichannel inbound routing

9.6
96%
11 Ratings
N/A
0 Ratings

Recording

9.6
96%
11 Ratings
9.4
94%
3 Ratings

Quality management

9.6
96%
10 Ratings
9.2
92%
3 Ratings

Call analytics

9.8
98%
11 Ratings
9.6
96%
3 Ratings

Historical reporting

8.2
82%
11 Ratings
10.0
100%
3 Ratings

Live reporting

9.6
96%
10 Ratings
9.0
90%
3 Ratings

Customer surveys

9.2
92%
10 Ratings
9.2
92%
3 Ratings

Customer interaction analytics

9.6
96%
9 Ratings
9.0
90%
3 Ratings

Attribute Ratings

  • Webex Contact Center is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.7

Webex Contact Center

97%
12 Ratings
9.4

TelebuHub

94%
3 Ratings

Likelihood to Recommend

Cisco

It provides a feature rich set application, all the while making deployment and management with such ease. Being in the cloud, it helps us partners and customer administrators alike to easily add, remove, change and implement the necessary changes needed as we both see fit to further accommodate the business requirements and needs. I would personally recommend this (already have been doing so) with peers in the same environment for their future migrations and movement towards the cloud.
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Telebu Communications

We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.
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Pros

Cisco

  • Simple and easy to use dashboard
  • Auto generation of transcripts
  • AI supporting the operator as a virtual assistant
  • Well suited for a large number of user
  • Customer support
Read full review

Telebu Communications

  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
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Cons

Cisco

  • The chat space could be improved within the call rooms to be able to share quick writings.
  • In international calls there are usually failures, especially audio.
  • Being able to have an unlimited number of users at the same time in basic rooms.
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Telebu Communications

  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
Read full review

Pricing Details

Webex Contact Center

Starting Price

Editions & Modules

Webex Contact Center editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Talk to Expert

    TelebuHub

    Starting Price

    Editions & Modules

    TelebuHub editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Cisco

      Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.
      Read full review

      Telebu Communications

      No answers on this topic

      Return on Investment

      Cisco

      • It doesn't take a lot of investment to train new Webex users.
      • Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
      • It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.
      Read full review

      Telebu Communications

      • Improved CSAT scores
      • Agents are happy to use the software without any roadblocks remotely
      • Successful outreach of voice broadcast marketing campaigns
      • Much more organized customer query ticketing
      • Virtual assistant helps a lot in ticketing late-night customer calls
      Read full review

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