What users are saying about
24 Ratings
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Score 8.4 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

Webex Contact Center

Cisco Webex Contact Center is a cloud solution available almost everywhere around the globe. It relies on a solid and secure architecture (like every other Cisco product). It can be used for basic/modest/voice only contact center needs and also in very complex, multi-site, omnichannel, outbound, WFM, environments. Cisco also offers bundled PSTN (only in US/CAN for now but expending).
Anonymous | TrustRadius Reviewer

TelebuHub

If you are a small business looking for an affordable, easy-to-integrate contact center software. Look no further than TelebuHub. Plus they also offer a demo period and their representatives are super helpful, especially when it comes to tailoring a package suited to you. You can always strike a good deal!
Dev Madhav S D | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Webex Contact Center
8.3
TelebuHub
8.9
Agent dashboard
Webex Contact Center
7.7
TelebuHub
10.0
Validate callers
Webex Contact Center
8.9
TelebuHub
9.0
Outbound response
Webex Contact Center
8.8
TelebuHub
9.0
Call forwarding
Webex Contact Center
9.1
TelebuHub
9.0
Click-to-call (CTC)
Webex Contact Center
8.8
TelebuHub
9.0
Warm transfer
Webex Contact Center
7.7
TelebuHub
8.0
Predictive dialing
Webex Contact Center
8.3
TelebuHub
9.0
Interactive voice response
Webex Contact Center
9.1
TelebuHub
10.0
REST APIs
Webex Contact Center
9.1
TelebuHub
8.0
Call scripts
Webex Contact Center
7.3
TelebuHub
9.0
Call tracking
Webex Contact Center
7.9
TelebuHub
8.0
Multichannel integration
Webex Contact Center
7.7
TelebuHub
8.0
CRM software integration
Webex Contact Center
7.9
TelebuHub
10.0

Workforce Optimization (WFO)

Webex Contact Center
8.6
TelebuHub
8.9
Inbound call routing
Webex Contact Center
9.1
TelebuHub
10.0
Omnichannel inbound routing
Webex Contact Center
8.5
TelebuHub
Recording
Webex Contact Center
7.5
TelebuHub
9.0
Quality management
Webex Contact Center
9.1
TelebuHub
8.0
Call analytics
Webex Contact Center
7.7
TelebuHub
10.0
Historical reporting
Webex Contact Center
7.9
TelebuHub
10.0
Live reporting
Webex Contact Center
9.1
TelebuHub
9.0
Customer surveys
Webex Contact Center
9.1
TelebuHub
8.0
Customer interaction analytics
Webex Contact Center
9.1
TelebuHub
7.0

Pros

Webex Contact Center

  • Cloud collaboration and analytics reporting for calls
  • Easier and better agent interface and call-recording solution in cloud
  • Porting of customer inbound toll-free
Anonymous | TrustRadius Reviewer

TelebuHub

  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
Dev Madhav S D | TrustRadius Reviewer

Cons

Webex Contact Center

  • I have no issues with the software. It has really been helpful and provides all the tools we need to consistently deliver delightful customer experiences
Duane Thompson | TrustRadius Reviewer

TelebuHub

  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
Dev Madhav S D | TrustRadius Reviewer

Alternatives Considered

Webex Contact Center

Hindsight is 20/20, and I think we should have probably gone to Five9.
Randall Crumm | TrustRadius Reviewer

TelebuHub

No answers on this topic

Return on Investment

Webex Contact Center

  • No OPEX at all except professional services, phones and/or headsets (when required).
  • For seasonal peaks, agent licenses can be billed as overage instead of committing for more licenses.
Anonymous | TrustRadius Reviewer

TelebuHub

  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
Dev Madhav S D | TrustRadius Reviewer

Pricing Details

Webex Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TelebuHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Webex Contact Center
7.4
TelebuHub
9.0

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