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43 Ratings

Webex Contact Center

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43 Ratings
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Score 9.4 out of 100
3 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • TELUSCloud Contact Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

9.1

Webex Contact Center

91%
9.5

TELUS Cloud Contact Center (TC3)

95%
TELUSCloud Contact Center ranks higher in 9/13 features

Agent dashboard

9.5
95%
13 Ratings
9.1
91%
2 Ratings

Validate callers

8.7
87%
13 Ratings
8.6
86%
2 Ratings

Outbound response

9.7
97%
10 Ratings
10.0
100%
1 Rating

Call forwarding

8.9
89%
12 Ratings
9.5
95%
2 Ratings

Click-to-call (CTC)

9.1
91%
11 Ratings
9.5
95%
2 Ratings

Warm transfer

9.6
96%
13 Ratings
9.1
91%
2 Ratings

Predictive dialing

8.6
86%
9 Ratings
10.0
100%
1 Rating

Interactive voice response

9.0
90%
11 Ratings
9.5
95%
2 Ratings

REST APIs

8.6
86%
11 Ratings
9.0
90%
1 Rating

Call scripts

8.6
86%
13 Ratings
10.0
100%
1 Rating

Call tracking

9.1
91%
12 Ratings
8.5
85%
2 Ratings

Multichannel integration

9.2
92%
12 Ratings
10.0
100%
1 Rating

CRM software integration

9.6
96%
11 Ratings
10.0
100%
1 Rating

Workforce Optimization (WFO)

9.3

Webex Contact Center

93%
9.5

TELUS Cloud Contact Center (TC3)

95%
TELUSCloud Contact Center ranks higher in 6/9 features

Inbound call routing

9.0
90%
11 Ratings
9.5
95%
2 Ratings

Omnichannel inbound routing

9.3
93%
12 Ratings
10.0
100%
1 Rating

Recording

9.7
97%
12 Ratings
9.1
91%
2 Ratings

Quality management

9.7
97%
11 Ratings
9.1
91%
2 Ratings

Call analytics

9.7
97%
12 Ratings
9.1
91%
2 Ratings

Historical reporting

8.4
84%
12 Ratings
9.1
91%
2 Ratings

Live reporting

9.4
94%
11 Ratings
10.0
100%
1 Rating

Customer surveys

8.7
87%
11 Ratings
10.0
100%
1 Rating

Customer interaction analytics

9.4
94%
10 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • Webex Contact Center is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

Webex Contact Center

96%
13 Ratings
9.1

TELUS Cloud Contact Center (TC3)

91%
2 Ratings

Likelihood to Recommend

Webex Contact Center

It provides a feature rich set application, all the while making deployment and management with such ease. Being in the cloud, it helps us partners and customer administrators alike to easily add, remove, change and implement the necessary changes needed as we both see fit to further accommodate the business requirements and needs.I would personally recommend this (already have been doing so) with peers in the same environment for their future migrations and movement towards the cloud.
Ericson Aragoza | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

TELUS Cloud Contact Center offers the best cloud services software to handle customer requests, place an order, track product delivery experience, and handle a lot of customers, it enables co-browsing and talking to customers and screen sharing all is possible at the operational level 24/7. It takes customer experience to a higher level is because it invested in the latest tech in order to bring seamless cloud services across devices and apps anywhere and at any time that saving time and cost as well. It actively encourages users to engage customers remotely no matter whether they are at home or at the enterprise. Its contact support is one of the best features of the product. It let you collaborate with new tech apparatus and various platforms without much cost and hassle. Thanks, TELUS Cloud Contact Center.
Sayed Manzar Hassan | TrustRadius Reviewer

Pros

Webex Contact Center

  • Simple and easy to use dashboard
  • Auto generation of transcripts
  • AI supporting the operator as a virtual assistant
  • Well suited for a large number of user
  • Customer support
Anonymous | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Anonymous | TrustRadius Reviewer

Cons

Webex Contact Center

  • The chat space could be improved within the call rooms to be able to share quick writings.
  • In international calls there are usually failures, especially audio.
  • Being able to have an unlimited number of users at the same time in basic rooms.
J. Eduardo Medina Corona | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • At times glitches show up while connecting several apps, however, it is not difficult to fix and manage across multiple platforms.
  • The cost of the apparatus is not so competitive in order to pull more customers to the international market, that being said, if an individual wants to set up a home-based contact center then it has to be affordable like it offers services to big enterprises.
  • Here and there is some mess with functionality while the connecting voices of multiple customers can be easily fixable.
Sayed Manzar Hassan | TrustRadius Reviewer

Pricing Details

Webex Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

TELUS Cloud Contact Center (TC3)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Alternatives Considered

Webex Contact Center

Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.
Anonymous | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

Shaw Smart Voice
Anonymous | TrustRadius Reviewer

Return on Investment

Webex Contact Center

  • It doesn't take a lot of investment to train new Webex users.
  • Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
  • It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.
J. Eduardo Medina Corona | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Cloud integration is easy on multiple channel apps and CRM gives the best response and saves time.
  • There is not any glitch in the voice handling of customers and agents easily route calls to remote agents.
  • Co-browsing and screen sharing is the best feature of its multitasking while one call with the consumer.
Sayed Manzar Hassan | TrustRadius Reviewer

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