What users are saying about
Webex Contact Center
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43 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.4 out of 100
Based on 43 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
- TELUSCloud Contact Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)
Contact Center Software
9.1
Webex Contact Center
91%
9.5
TELUS Cloud Contact Center (TC3)
95%
TELUSCloud Contact Center ranks higher in 9/13 features
TELUSCloud Contact Center ranks higher in 9/13 features
Agent dashboard
9.5
95%
13 Ratings
9.1
91%
2 Ratings
Validate callers
8.7
87%
13 Ratings
8.6
86%
2 Ratings
Outbound response
9.7
97%
10 Ratings
10.0
100%
1 Rating
Call forwarding
8.9
89%
12 Ratings
9.5
95%
2 Ratings
Click-to-call (CTC)
9.1
91%
11 Ratings
9.5
95%
2 Ratings
Warm transfer
9.6
96%
13 Ratings
9.1
91%
2 Ratings
Predictive dialing
8.6
86%
9 Ratings
10.0
100%
1 Rating
Interactive voice response
9.0
90%
11 Ratings
9.5
95%
2 Ratings
REST APIs
8.6
86%
11 Ratings
9.0
90%
1 Rating
Call scripts
8.6
86%
13 Ratings
10.0
100%
1 Rating
Call tracking
9.1
91%
12 Ratings
8.5
85%
2 Ratings
Multichannel integration
9.2
92%
12 Ratings
10.0
100%
1 Rating
CRM software integration
9.6
96%
11 Ratings
10.0
100%
1 Rating
Workforce Optimization (WFO)
9.3
Webex Contact Center
93%
9.5
TELUS Cloud Contact Center (TC3)
95%
TELUSCloud Contact Center ranks higher in 6/9 features
TELUSCloud Contact Center ranks higher in 6/9 features
Inbound call routing
9.0
90%
11 Ratings
9.5
95%
2 Ratings
Omnichannel inbound routing
9.3
93%
12 Ratings
10.0
100%
1 Rating
Recording
9.7
97%
12 Ratings
9.1
91%
2 Ratings
Quality management
9.7
97%
11 Ratings
9.1
91%
2 Ratings
Call analytics
9.7
97%
12 Ratings
9.1
91%
2 Ratings
Historical reporting
8.4
84%
12 Ratings
9.1
91%
2 Ratings
Live reporting
9.4
94%
11 Ratings
10.0
100%
1 Rating
Customer surveys
8.7
87%
11 Ratings
10.0
100%
1 Rating
Customer interaction analytics
9.4
94%
10 Ratings
10.0
100%
1 Rating
Attribute Ratings
- Webex Contact Center is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.6
Webex Contact Center
96%
13 Ratings
9.1
TELUS Cloud Contact Center (TC3)
91%
2 Ratings
Likelihood to Recommend
Webex Contact Center
It provides a feature rich set application, all the while making deployment and management with such ease. Being in the cloud, it helps us partners and customer administrators alike to easily add, remove, change and implement the necessary changes needed as we both see fit to further accommodate the business requirements and needs.I would personally recommend this (already have been doing so) with peers in the same environment for their future migrations and movement towards the cloud.
Unified Communications Engineer
VisionsConnectedTelecommunications, 501-1000 employees
TELUS Cloud Contact Center (TC3)
TELUS Cloud Contact Center offers the best cloud services software to handle customer requests, place an order, track product delivery experience, and handle a lot of customers, it enables co-browsing and talking to customers and screen sharing all is possible at the operational level 24/7. It takes customer experience to a higher level is because it invested in the latest tech in order to bring seamless cloud services across devices and apps anywhere and at any time that saving time and cost as well. It actively encourages users to engage customers remotely no matter whether they are at home or at the enterprise. Its contact support is one of the best features of the product. It let you collaborate with new tech apparatus and various platforms without much cost and hassle. Thanks, TELUS Cloud Contact Center.
Customer Care Executive
volansConsumer Electronics, 51-200 employees
Pros
Webex Contact Center
- Simple and easy to use dashboard
- Auto generation of transcripts
- AI supporting the operator as a virtual assistant
- Well suited for a large number of user
- Customer support

Verified User
Professional in Marketing
Education Management Company, 201-500 employeesTELUS Cloud Contact Center (TC3)
- Easy to [manage] users
- Easy to setup features
- Multiple device/apps to access the services

Verified User
Professional in Information Technology
Real Estate Company, 51-200 employeesCons
Webex Contact Center
- The chat space could be improved within the call rooms to be able to share quick writings.
- In international calls there are usually failures, especially audio.
- Being able to have an unlimited number of users at the same time in basic rooms.
Researcher/student
Universidad Popular Autónoma del Estado de PueblaHigher Education, 201-500 employees
TELUS Cloud Contact Center (TC3)
- At times glitches show up while connecting several apps, however, it is not difficult to fix and manage across multiple platforms.
- The cost of the apparatus is not so competitive in order to pull more customers to the international market, that being said, if an individual wants to set up a home-based contact center then it has to be affordable like it offers services to big enterprises.
- Here and there is some mess with functionality while the connecting voices of multiple customers can be easily fixable.
Customer Care Executive
volansConsumer Electronics, 51-200 employees
Pricing Details
Webex Contact Center
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—TELUS Cloud Contact Center (TC3)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Alternatives Considered
Webex Contact Center
Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.

Verified User
Account Manager in Sales
Information Technology & Services Company, 51-200 employeesTELUS Cloud Contact Center (TC3)
Shaw Smart Voice

Verified User
Professional in Information Technology
Real Estate Company, 51-200 employeesReturn on Investment
Webex Contact Center
- It doesn't take a lot of investment to train new Webex users.
- Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
- It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.
Researcher/student
Universidad Popular Autónoma del Estado de PueblaHigher Education, 201-500 employees
TELUS Cloud Contact Center (TC3)
- Cloud integration is easy on multiple channel apps and CRM gives the best response and saves time.
- There is not any glitch in the voice handling of customers and agents easily route calls to remote agents.
- Co-browsing and screen sharing is the best feature of its multitasking while one call with the consumer.
Customer Care Executive
volansConsumer Electronics, 51-200 employees