13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Cisco Webex Contact Center

Cisco Webex Contact Center is a cloud solution available almost everywhere around the globe. It relies on a solid and secure architecture (like every other Cisco product). It can be used for basic/modest/voice only contact center needs and also in very complex, multi-site, omnichannel, outbound, WFM, environments. Cisco also offers bundled PSTN (only in US/CAN for now but expending).
Anonymous | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

A universal communication platform
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cisco Webex Contact Center
7.9
TELUS Cloud Contact Center (TC3)
8.3
Agent dashboard
Cisco Webex Contact Center
7.0
TELUS Cloud Contact Center (TC3)
8.0
Validate callers
Cisco Webex Contact Center
8.8
TELUS Cloud Contact Center (TC3)
7.0
Outbound response
Cisco Webex Contact Center
8.6
TELUS Cloud Contact Center (TC3)
Call forwarding
Cisco Webex Contact Center
9.1
TELUS Cloud Contact Center (TC3)
9.0
Click-to-call (CTC)
Cisco Webex Contact Center
8.6
TELUS Cloud Contact Center (TC3)
9.0
Warm transfer
Cisco Webex Contact Center
7.0
TELUS Cloud Contact Center (TC3)
8.0
Predictive dialing
Cisco Webex Contact Center
7.3
TELUS Cloud Contact Center (TC3)
Interactive voice response
Cisco Webex Contact Center
9.1
TELUS Cloud Contact Center (TC3)
9.0
REST APIs
Cisco Webex Contact Center
9.1
TELUS Cloud Contact Center (TC3)
Call scripts
Cisco Webex Contact Center
6.4
TELUS Cloud Contact Center (TC3)
Call tracking
Cisco Webex Contact Center
7.3
TELUS Cloud Contact Center (TC3)
8.0
Multichannel integration
Cisco Webex Contact Center
7.0
TELUS Cloud Contact Center (TC3)
CRM software integration
Cisco Webex Contact Center
7.3
TELUS Cloud Contact Center (TC3)

Workforce Optimization (WFO)

Cisco Webex Contact Center
8.3
TELUS Cloud Contact Center (TC3)
8.2
Inbound call routing
Cisco Webex Contact Center
9.1
TELUS Cloud Contact Center (TC3)
9.0
Omnichannel inbound routing
Cisco Webex Contact Center
8.2
TELUS Cloud Contact Center (TC3)
Recording
Cisco Webex Contact Center
6.7
TELUS Cloud Contact Center (TC3)
8.0
Quality management
Cisco Webex Contact Center
9.1
TELUS Cloud Contact Center (TC3)
8.0
Call analytics
Cisco Webex Contact Center
7.0
TELUS Cloud Contact Center (TC3)
8.0
Historical reporting
Cisco Webex Contact Center
7.3
TELUS Cloud Contact Center (TC3)
8.0
Live reporting
Cisco Webex Contact Center
9.1
TELUS Cloud Contact Center (TC3)
Customer surveys
Cisco Webex Contact Center
9.1
TELUS Cloud Contact Center (TC3)
Customer interaction analytics
Cisco Webex Contact Center
9.1
TELUS Cloud Contact Center (TC3)

Pros

Cisco Webex Contact Center

  • Cloud collaboration and analytics reporting for calls
  • Easier and better agent interface and call-recording solution in cloud
  • Porting of customer inbound toll-free
Anonymous | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Contact Center

  • Integrations like ServiceNow need improvement. You have to have a separate window open for screenpops.
  • I don’t know why partners have to pay Cisco for script steps.
  • There seem to be very few customers using this platform.
Randall Crumm | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Hardware features
  • Some set up are not flexible
  • Cost
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Contact Center

Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.
Anonymous | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

Shaw Smart Voice
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Webex Contact Center

  • Webex Contact Center will save us on maintenance
  • No datacenter footprint
  • No maintenance to be scheduled in-house, which saves our resources and time
Anonymous | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Save on cost when combining other services
  • Easier to communicate with remote employees
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Webex Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TELUS Cloud Contact Center (TC3)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Webex Contact Center
7.0
TELUS Cloud Contact Center (TC3)
8.0

Add comparison