Webex Contact Center vs. Twilio
Webex Contact Center vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
Webex Contact Center | Twilio | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
Webex Contact Center | Twilio | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | Twilio | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Twilio | |
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Likelihood to Recommend | 8.6 (23 ratings) | 6.6 (70 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
Webex Contact Center | Twilio | |
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Likelihood to Recommend | Cisco | Twilio |
Pros | Cisco | Twilio |
Cons | Cisco | Twilio |
Likelihood to Renew | Cisco No answers on this topic | Twilio |
Usability | Cisco No answers on this topic | Twilio |
Performance | Cisco No answers on this topic | Twilio |
Support Rating | Cisco No answers on this topic | Twilio |
Implementation Rating | Cisco No answers on this topic | Twilio |
Alternatives Considered | Cisco | Twilio |
Contract Terms and Pricing Model | Cisco No answers on this topic | Twilio |
Return on Investment | Cisco | Twilio |
ScreenShots | Webex Contact Center Screenshots | Twilio Screenshots |