What users are saying about
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140 Ratings
24 Ratings
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Score 8.4 out of 100

Webex Calling

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140 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Webex Contact Center

Cisco Webex Contact Center is a cloud solution available almost everywhere around the globe. It relies on a solid and secure architecture (like every other Cisco product). It can be used for basic/modest/voice only contact center needs and also in very complex, multi-site, omnichannel, outbound, WFM, environments. Cisco also offers bundled PSTN (only in US/CAN for now but expending).
Anonymous | TrustRadius Reviewer

Webex Calling

Webex
Calling is one of the most solid video conferencing tools which is great and amazing for business use. I do not feel
even for a second that I have made the wrong decision as this product has made
our life so easy whether we are at home or we are at the office. This product just
seamlessly helps us in coordinating with all the relevant people at the right
time.
Flavia Hayoun | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Webex Contact Center
8.3
Webex Calling
Agent dashboard
Webex Contact Center
7.7
Webex Calling
Validate callers
Webex Contact Center
8.9
Webex Calling
Outbound response
Webex Contact Center
8.8
Webex Calling
Call forwarding
Webex Contact Center
9.1
Webex Calling
Click-to-call (CTC)
Webex Contact Center
8.8
Webex Calling
Warm transfer
Webex Contact Center
7.7
Webex Calling
Predictive dialing
Webex Contact Center
8.3
Webex Calling
Interactive voice response
Webex Contact Center
9.1
Webex Calling
REST APIs
Webex Contact Center
9.1
Webex Calling
Call scripts
Webex Contact Center
7.3
Webex Calling
Call tracking
Webex Contact Center
7.9
Webex Calling
Multichannel integration
Webex Contact Center
7.7
Webex Calling
CRM software integration
Webex Contact Center
7.9
Webex Calling

Workforce Optimization (WFO)

Webex Contact Center
8.6
Webex Calling
Inbound call routing
Webex Contact Center
9.1
Webex Calling
Omnichannel inbound routing
Webex Contact Center
8.5
Webex Calling
Recording
Webex Contact Center
7.5
Webex Calling
Quality management
Webex Contact Center
9.1
Webex Calling
Call analytics
Webex Contact Center
7.7
Webex Calling
Historical reporting
Webex Contact Center
7.9
Webex Calling
Live reporting
Webex Contact Center
9.1
Webex Calling
Customer surveys
Webex Contact Center
9.1
Webex Calling
Customer interaction analytics
Webex Contact Center
9.1
Webex Calling

Cloud PBX

Webex Contact Center
Webex Calling
9.1
Hosted PBX
Webex Contact Center
Webex Calling
9.4
Multi-level Interactive Voice Response (IVR)
Webex Contact Center
Webex Calling
9.0
User templates
Webex Contact Center
Webex Calling
8.8
Call reports
Webex Contact Center
Webex Calling
9.0
Directory of employee names
Webex Contact Center
Webex Calling
9.3

Call Management

Webex Contact Center
Webex Calling
9.2
Answering rules
Webex Contact Center
Webex Calling
9.1
Call recording
Webex Contact Center
Webex Calling
9.4
Call park
Webex Contact Center
Webex Calling
9.1
Call screening
Webex Contact Center
Webex Calling
9.1
Message alerts
Webex Contact Center
Webex Calling
9.3

VoIP system collaboration

Webex Contact Center
Webex Calling
9.3
Video conferencing
Webex Contact Center
Webex Calling
9.2
Audio conferencing
Webex Contact Center
Webex Calling
9.3
Video screen sharing
Webex Contact Center
Webex Calling
9.4
Instant messaging
Webex Contact Center
Webex Calling
9.3

Mobile apps

Webex Contact Center
Webex Calling
8.9
Mobile app for iOS
Webex Contact Center
Webex Calling
8.8
Mobile app for Android
Webex Contact Center
Webex Calling
9.1

Pros

Webex Contact Center

  • Cloud collaboration and analytics reporting for calls
  • Easier and better agent interface and call-recording solution in cloud
  • Porting of customer inbound toll-free
Anonymous | TrustRadius Reviewer

Webex Calling

  • It provides you single app access for chats, calling, meetings.
  • It provides cloud connect model for calling wherein you can select an operator from Cisco's trusted ISP partners.
  • You can also run local ISPs on it using SBCs like audiocodes and this is quite useful in regulated countries like India, Vietnam, Thailand, etc.
Ujjwal Goel | TrustRadius Reviewer

Cons

Webex Contact Center

  • I have no issues with the software. It has really been helpful and provides all the tools we need to consistently deliver delightful customer experiences
Duane Thompson | TrustRadius Reviewer

Webex Calling

  • Sometimes confusing on how to sign on to the Webex
  • Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
  • Don’t see a difference between this and zoom calls
Maureen Trattner | TrustRadius Reviewer

Usability

Webex Contact Center

No score
No answers yet
No answers on this topic

Webex Calling

Webex Calling 9.9
Based on 2 answers
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Support Rating

Webex Contact Center

No score
No answers yet
No answers on this topic

Webex Calling

Webex Calling 7.6
Based on 4 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Webex Contact Center

Hindsight is 20/20, and I think we should have probably gone to Five9.
Randall Crumm | TrustRadius Reviewer

Webex Calling

Webex [Calling] is the best for conference calling and for messing. Its not the best for sharing a file and collaborating internally. I find that Microsoft Teams has been an easier platform to do that on. But for every internal and external conference call I am using Webex [Calling] over anything else.
Anonymous | TrustRadius Reviewer

Return on Investment

Webex Contact Center

  • No OPEX at all except professional services, phones and/or headsets (when required).
  • For seasonal peaks, agent licenses can be billed as overage instead of committing for more licenses.
Anonymous | TrustRadius Reviewer

Webex Calling

  • The reduction in operating expenses in face-to-face meetings has been significant for some years now, but in reality, the saving of money is even more significant in these times of pandemics. Webex Calling is a guarantee of success because we use it every day for different meetings and this is something we appreciate.
Madison Sophia Bennett | TrustRadius Reviewer

Pricing Details

Webex Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Webex Contact Center Editions & Modules

Additional Pricing Details

Webex Calling

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex Calling Editions & Modules

Edition
Basic Plan$0.001
Call Plan$12.001
Call + Meet Plan$20.001
Enterprise PlanContact Sales
  1. user/month
  2. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex Contact Center
7.4
Webex Calling
9.0

Usability

Webex Contact Center
Webex Calling
9.9

Support Rating

Webex Contact Center
Webex Calling
7.6

Add comparison