What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
301 Ratings
51 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

Webex Calling

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
301 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Contact Center Software

    9.2

    Webex Contact Center

    92%

    Webex Calling

    Feature Set Not Supported
    N/A
    Webex Contact Center ranks higher in 13/13 features

    Agent dashboard

    9.3
    93%
    12 Ratings
    N/A
    0 Ratings

    Validate callers

    8.7
    87%
    12 Ratings
    N/A
    0 Ratings

    Outbound response

    9.1
    91%
    9 Ratings
    N/A
    0 Ratings

    Call forwarding

    8.9
    89%
    11 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    9.2
    92%
    10 Ratings
    N/A
    0 Ratings

    Warm transfer

    9.7
    97%
    12 Ratings
    N/A
    0 Ratings

    Predictive dialing

    9.0
    90%
    8 Ratings
    N/A
    0 Ratings

    Interactive voice response

    9.5
    95%
    10 Ratings
    N/A
    0 Ratings

    REST APIs

    8.8
    88%
    10 Ratings
    N/A
    0 Ratings

    Call scripts

    8.3
    83%
    12 Ratings
    N/A
    0 Ratings

    Call tracking

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    Multichannel integration

    9.7
    97%
    11 Ratings
    N/A
    0 Ratings

    CRM software integration

    9.8
    98%
    10 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    9.4

    Webex Contact Center

    94%

    Webex Calling

    Feature Set Not Supported
    N/A
    Webex Contact Center ranks higher in 9/9 features

    Inbound call routing

    9.0
    90%
    10 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    9.6
    96%
    11 Ratings
    N/A
    0 Ratings

    Recording

    9.6
    96%
    11 Ratings
    N/A
    0 Ratings

    Quality management

    9.6
    96%
    10 Ratings
    N/A
    0 Ratings

    Call analytics

    9.8
    98%
    11 Ratings
    N/A
    0 Ratings

    Historical reporting

    8.2
    82%
    11 Ratings
    N/A
    0 Ratings

    Live reporting

    9.6
    96%
    10 Ratings
    N/A
    0 Ratings

    Customer surveys

    9.2
    92%
    10 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    9.6
    96%
    9 Ratings
    N/A
    0 Ratings

    Cloud PBX

    Webex Contact Center

    Feature Set Not Supported
    N/A
    8.4

    Webex Calling

    84%
    Webex Calling ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.3
    83%
    106 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.4
    84%
    111 Ratings

    User templates

    N/A
    0 Ratings
    8.2
    82%
    115 Ratings

    Call reports

    N/A
    0 Ratings
    8.3
    83%
    127 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.8
    88%
    131 Ratings

    Call Management

    Webex Contact Center

    Feature Set Not Supported
    N/A
    8.6

    Webex Calling

    86%
    Webex Calling ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.6
    86%
    128 Ratings

    Call recording

    N/A
    0 Ratings
    8.6
    86%
    124 Ratings

    Call park

    N/A
    0 Ratings
    8.6
    86%
    121 Ratings

    Call screening

    N/A
    0 Ratings
    8.6
    86%
    117 Ratings

    Message alerts

    N/A
    0 Ratings
    8.5
    85%
    132 Ratings

    VoIP system collaboration

    Webex Contact Center

    Feature Set Not Supported
    N/A
    8.9

    Webex Calling

    89%
    Webex Calling ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    9.0
    90%
    139 Ratings

    Audio conferencing

    N/A
    0 Ratings
    9.1
    91%
    145 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.8
    88%
    139 Ratings

    Instant messaging

    N/A
    0 Ratings
    8.9
    89%
    134 Ratings

    Mobile apps

    Webex Contact Center

    Feature Set Not Supported
    N/A
    8.6

    Webex Calling

    86%
    Webex Calling ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.5
    85%
    124 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.6
    86%
    115 Ratings

    Attribute Ratings

    • Webex Contact Center is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.7

    Webex Contact Center

    97%
    12 Ratings
    8.3

    Webex Calling

    83%
    152 Ratings

    Likelihood to Renew

    Webex Contact Center

    N/A
    0 Ratings
    9.6

    Webex Calling

    96%
    2 Ratings

    Usability

    Webex Contact Center

    N/A
    0 Ratings
    9.6

    Webex Calling

    96%
    3 Ratings

    Support Rating

    Webex Contact Center

    N/A
    0 Ratings
    9.2

    Webex Calling

    92%
    4 Ratings

    Likelihood to Recommend

    Cisco

    It provides a feature rich set application, all the while making deployment and management with such ease. Being in the cloud, it helps us partners and customer administrators alike to easily add, remove, change and implement the necessary changes needed as we both see fit to further accommodate the business requirements and needs. I would personally recommend this (already have been doing so) with peers in the same environment for their future migrations and movement towards the cloud.
    Read full review

    Cisco

    I thought Webex Calling was an appropriate tool for any virtual conversations that needed to be had, especially during the pandemic when everything shifted to the virtual space. Webex Calling is what enabled us to continue running workshops with client groups when we couldn't be in a physical location.
    Read full review

    Pros

    Cisco

    • Simple and easy to use dashboard
    • Auto generation of transcripts
    • AI supporting the operator as a virtual assistant
    • Well suited for a large number of user
    • Customer support
    Read full review

    Cisco

    • Integrations with Webex Teams and Meetings.
    • Access to an enterprise landline from anywhere.
    • Webex customer service and support are excellent, allowing you to fully rely on Cisco for complete product details and specifications.
    • Establishing connections between internal and external clients globally
    Read full review

    Cons

    Cisco

    • The chat space could be improved within the call rooms to be able to share quick writings.
    • In international calls there are usually failures, especially audio.
    • Being able to have an unlimited number of users at the same time in basic rooms.
    Read full review

    Cisco

    • Webex Calling is that it helps me engage with my audience on a deeper level, with security and lovely features, with quality video and audio, without interruptions, collaboration is efficient, and easy with this software. It offers me high-level online meetings, it has been a great help for me to collaborate, increase my productivity and get closer in a new and easy way to colleagues, co-workers, and clients.
    Read full review

    Pricing Details

    Webex Contact Center

    Starting Price

    Editions & Modules

    Webex Contact Center editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Talk to Expert

      Webex Calling

      Starting Price

      $17 per month per user

      Editions & Modules

      Webex Calling editions and modules pricing
      EditionModules
      Basic Plan$0.001
      Call Plan$17.002
      Call + Meet Plan$25.003
      Enterprise PlanContact Sales4

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      Likelihood to Renew

      Cisco

      No answers on this topic

      Cisco

      because have been using it and its easy to configure and manage
      Read full review

      Usability

      Cisco

      No answers on this topic

      Cisco

      It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
      Read full review

      Support Rating

      Cisco

      No answers on this topic

      Cisco

      I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
      Read full review

      Alternatives Considered

      Cisco

      Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.
      Read full review

      Cisco

      Webex Calling provides additional features and a greater ease of access compared to Microsoft Teams. Though teams is free, the capacity to host larger meetings with professional noise/background cancellation was not present. Webex Calling has a sense of notoriety as well, showing that there was an investment into a solid meeting platform for our customers.
      Read full review

      Return on Investment

      Cisco

      • It doesn't take a lot of investment to train new Webex users.
      • Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
      • It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.
      Read full review

      Cisco

      • I don't make decisions on ROI, but Webex Calling is used quite widely in the organization.
      • The ease of calling definitely makes it easy to coordinate across teams and geographies.
      • Good performance in low bandwidth situations means that employees with lower bandwidths don't necessarily need to upgrade internet speeds to have video calling.
      Read full review

      Add comparison