What users are saying about
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40 Ratings
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Top Rated
114 Ratings

Cisco Webex Desk Pro

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40 Ratings
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Score 9.2 out of 100

Cisco Webex Room Series

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Top Rated
114 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

Cisco Webex Desk Pro

The Cisco Webex [Desk] Pro is excellent for one-to-one video communications and meetings. Being an individual desktop communication device, which can be used in conjunction with your PC, [avoids] the need to have [...] your workstation [on] two screens. It can also be used in [large] video meetings. [However], it is advisable to avoid too many participants [even as] large and generous the Cisco Webex [Desk] Pro screen can be, it is still limited.
Stefano Rodighiero | TrustRadius Reviewer

Cisco Webex Room Series

Obviously, Cisco Webex Room Series devices are optimized for a Webex Meetings environment. webex devices combined with Webex Meetings are by far the best video conferencing solution on the market. They also work well for Teams meetings (with CVI or simply in Web RTC). On the other hand, in a Zoom environment, the situation becomes more complicated. You must absolutely have the Zoom Connector.
Anonymous | TrustRadius Reviewer

Pros

Cisco Webex Desk Pro

  • 27-inch touch screen monitor.
  • Compact and portable and can be taken to any room of the company.
  • It's an all in one. You don't need a TV/monitor and speakers.
  • 4K resolution camera.
  • Premium sound.
  • Access to Webex meetings with this device.
Roberto Carvalho | TrustRadius Reviewer

Cisco Webex Room Series

  • The Cisco Spark Room series has many new technologies that make this unit well worth the purchase. The auto room framing feature makes manual zoom and focus a thing of the past. The unit will auto zoom and pan to frame the screen around a single person in a conference room or zoom out and capture the whole room if there are multiple people in the conference. The Cisco Spark Room series also has an active speaker tracking system that will track users in the room and pan and zoom when that person is speaking.
  • The Cisco Spark Room series units can be cloud or on-premise registered taking advantage of whichever platform best suits your needs and current investments.
  • When the Cisco Spark Room series units are attached to 4K TVs or monitors you get the best possible resolution for video viewing with crystal clear presentations.
Brian Munn | TrustRadius Reviewer

Cons

Cisco Webex Desk Pro

  • Need a physical switch between video mode and monitor mode, it is not convenient to switch in between manually.
  • It would be have this device integrated with headsets over Bluetooth, for private conferencing.
  • If the device could be adjusted to be as a surface for drawing that would be nice to try (as Wacom device for drawing).
Aisha Agivetova | TrustRadius Reviewer

Cisco Webex Room Series

  • Need native USB mode support across the portfolio urgently - we need to stop selling devices that require extra USB capture integrations to make "interoperable". Please refresh with a G2 of devices supporting USB mode natively on every endpoint type.
  • Ability to use the Room Navigator as a whiteboard surface, to enable whiteboarding on non-board devices, would be very powerful.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Desk Pro

No score
No answers yet
No answers on this topic

Cisco Webex Room Series

Cisco Webex Room Series 9.0
Based on 3 answers
We like our Cisco endpoints a lot. However, the technology is getting better in the Zoom room market and we are interested in exploring those options. I'd really like to see some new improvements in the room kit series such as wireless controllers and the ability to mount the room kits in multiple configurations. I would also like to see the Room Kit and Room Kit Plus series standardize their audio line inputs to accommodate 3rd party microphone and DSP solutions.
Steve Demetrious | TrustRadius Reviewer

Usability

Cisco Webex Desk Pro

No score
No answers yet
No answers on this topic

Cisco Webex Room Series

Cisco Webex Room Series 9.1
Based on 23 answers
Touch controls make using it easier. It offers more customization for better accessibility. The UI is very intuitive and quite optimized for better overall user experience. I haven't found any difficulty navigating or using it so far. However touch controls can be laggy sometimes, which can be frustrating at times but a simple restart would fix it.
Priya Sharma | TrustRadius Reviewer

Reliability and Availability

Cisco Webex Desk Pro

No score
No answers yet
No answers on this topic

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
Once the order was place we received very quickly
Brian Munn | TrustRadius Reviewer

Performance

Cisco Webex Desk Pro

No score
No answers yet
No answers on this topic

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
Great product with a great user experience
Brian Munn | TrustRadius Reviewer

Support Rating

Cisco Webex Desk Pro

Cisco Webex Desk Pro 9.1
Based on 1 answer
I have not had to use support yet as our use of Webex Desk Pro is so new, but all the questions that I have had have been answered with such promptness and clarity that it is clear Cisco has a passion about this device and about providing high quality in all that they do. Their support is top notch and you will never need to fear when reaching out to them.
Joshua Baever | TrustRadius Reviewer

Cisco Webex Room Series

Cisco Webex Room Series 9.1
Based on 35 answers
Cisco support team is very responsive and well-versed. They reply to our query very quickly. Available at any time of the day to pick up calls. I had a very pleasant conversation with their support executive where he walked me through some features and tips to make the best use of the device. Very helpful.
Shanaya Desai | TrustRadius Reviewer

Implementation Rating

Cisco Webex Desk Pro

No score
No answers yet
No answers on this topic

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
Very easy to implement. Integration into our Unified Communications platform was simple and quick
Brian Munn | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Desk Pro

Actually, I heard and read about Cisco Webex DX80, but from my experience and usage of Cisco Webex Desk Pro, there is no comparison between them from my point of view especially in the features, capabilities, improvements, and enhancements that are being done with Cisco Webex Desk Pro. It really makes a great experience in the world of meetings. Time, quality, experience, and collaboration matter. Just go for it and you will never regret it.
Mostafa Awad | TrustRadius Reviewer

Cisco Webex Room Series

Actually, we have other room systems and desk products as well. Deskpro, dx80, Room Kit Mini, and room USB. We, as an IT integrator, installed almost every type of Cisco collaboration device. I think the Webex Room Series portfolio is absolutely good for any kind of conference room or meeting room. Room Kit Mini, plus or pro are easily combined with screens, and this is very important for customers.
Balazs Balogh | TrustRadius Reviewer

Scalability

Cisco Webex Desk Pro

No score
No answers yet
No answers on this topic

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
The product and backend systems are designed to scale from small to very large organization seamlessly and easily
Brian Munn | TrustRadius Reviewer

Return on Investment

Cisco Webex Desk Pro

  • It's ease of use has really reduced the need for training. It uses the same RoomOS that all Cisco devices use and it works great.
  • The metrics on the devices allow us to see how much its being used and fix issues before the become real problems.
Joshua Baever | TrustRadius Reviewer

Cisco Webex Room Series

  • We had to look at the soft costs. But we were spending 5-15 minutes getting each meeting running with an average of 4-6 people per meeting, that money was adding up. Now we have meetings starting in under a minute so we are saving that money times about 2500 meetings per day. So this was a huge const savings that far outweighed what we payed for the hardware.
Joshua Baever | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Desk Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Room Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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