Cisco Desk Series vs. Cisco Room Series

The tool is great for having a day in and day out video calls with the client in today's COVID world, where physical interaction is limited and the best suited is for having meetings with clients and showcasing them the product demonstration, at a large scale as this has smooth video interaction and makes any large scale webinar a piece of cake while using it.

Incentivized

Firstly from well suited: I have implemented Codec Device and Room Kit Pro in governmental place and it suited very well. It was again on Prem solution working with Cisco Meeting Servers and different countries were connected to the meeting. Network quality was perfect and Video quality voice quality were above the great. Everybody asked about the device which we were using after the call. Mainly the IT guys. For not so well experience I can say the place where we used Board Pro 55 but we have faced with the microphone problems. For the solutions we used wired Cisco SX20 devices microphones it solved the problem. But Board pro 55 itself made our experience little bit bad.

Incentivized

• It charges my laptop while being an amazing secondary monitor.
• Optimizes the video and audio with superior sound and microphones.
• A very nice compact digital whiteboard.
• Hooks in with Webex meetings and Teams in such a seamless way.
• Handles calling like a desk phone and is natural to use.
• Looks so beautiful and is such a great addition to your desk.

Incentivized

• Probably one of the best ones we had recently was using some of the new layouts within the room kits. We've had some kind of hybrids of large groups on site as well as individuals connecting through WebEx and being able to display things out properly and have the presentations easily visible as well as still seeing the presenter. It just makes things a lot easier to work with.

Incentivized

• The WebRTC function that's used for certain meeting types should include a progress bar. A lot of users think the device is frozen.
• At entry, the price was a bit high. I haven't bought one recently.
• More backgrounds would be nice.

Incentivized

• Does not work with other platforms like Zoom or Microsoft team
• It is very expensive compared to other similar products on the market like Polycom.
• Needs cisco webex licensing which makes it even more expensive to have this equipment in small offices.

Simple, Fantastic and always improving with software upgrades

Incentivized

We like our Cisco endpoints a lot. However, the technology is getting better in the Zoom room market and we are interested in exploring those options. I'd really like to see some new improvements in the room kit series such as wireless controllers and the ability to mount the room kits in multiple configurations. I would also like to see the Room Kit and Room Kit Plus series standardize their audio line inputs to accommodate 3rd party microphone and DSP solutions.

Incentivized

There is a considerable amount of tech know-how needed to really make the Room Series work for most scenarios. This might be a due to the stark increase in remote based productivity as a result of COVID-19 and quarantine protocols. But CISCO support and documentation have not caught up the increase in adoption of these technologies. As a result, only personnel with substantial technical expertise are able to really make these systems work for the use-cases that is most relevant to our setting here at Clemson University.

Incentivized

Once the order was place we received very quickly

Incentivized

Great product with a great user experience

Incentivized

I have not had to use support yet as our use of Webex Desk Pro is so new, but all the questions that I have had have been answered with such promptness and clarity that it is clear Cisco has a passion about this device and about providing high quality in all that they do. Their support is top notch and you will never need to fear when reaching out to them.

Incentivized

With our Cisco service contract, NBD replacement and 24/7/365 support are included. We have not had any issues with trying to get a replacement for defective parts or for support (ie: software or troubleshooting). Very satisfied with the level of support available.

Incentivized

Very easy to implement. Integration into our Unified Communications platform was simple and quick

Incentivized

Organisation decided to went ahead with Cisco Webex Desk Pro becase of these following key differences: 1.- Microphone: Advanced noise-canceling microphone array vs Built-in microphone with Logitech MeetUp. 2.- Speakers: Superior Sound system vs Built-in speakerphone with Logitech MeetUp. 3.- Display: 27-inch 4K touchscreen vs. No touchscreen with Logitech MeetUp. Cisco TAC support is great.

Incentivized

The Webex Room Kit is without a doubt a much higher quality experience with audio and video. Especially with the recent enablement of USB passthrough mode in certain models, there is almost no comparison. Cisco has committed to the Room Kit being an open solution that will work in any use case on any platform. To get the best collaboration room experience there is no better choice.

The product and backend systems are designed to scale from small to very large organization seamlessly and easily

Incentivized

• For team work, projects are completed sooner and you can make a profit
• Saving time and this means the possibility of more profit
• If the number of projects is large, the investment will return quickly
• The software license fee is too high

Incentivized

• With this system, our staff is able to collaborate remotely, eliminating the need for an expensive office space.
• So that HR can handle a steady workload, we can plan meetings using this tool.
• Facilitates problem solving, reducing the need for product replacement.

Incentivized