What users are saying about
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Top Rated
167 Ratings
Top Rated
96 Ratings
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Score 8.5 out of 100

Cisco Webex Room Series

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Top Rated
167 Ratings
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Score 8.9 out of 100

Attribute Ratings

  • Cisco Webex Room Series is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.3

Cisco Webex Desk Pro

83%
17 Ratings
8.7

Cisco Webex Room Series

87%
63 Ratings

Likelihood to Renew

Cisco Webex Desk Pro

N/A
0 Ratings
5.9

Cisco Webex Room Series

59%
5 Ratings

Usability

Cisco Webex Desk Pro

N/A
0 Ratings
9.0

Cisco Webex Room Series

90%
48 Ratings

Availability

Cisco Webex Desk Pro

N/A
0 Ratings
10.0

Cisco Webex Room Series

100%
1 Rating

Performance

Cisco Webex Desk Pro

N/A
0 Ratings
10.0

Cisco Webex Room Series

100%
1 Rating

Support Rating

9.1

Cisco Webex Desk Pro

91%
1 Rating
9.5

Cisco Webex Room Series

95%
60 Ratings

Implementation Rating

Cisco Webex Desk Pro

N/A
0 Ratings
10.0

Cisco Webex Room Series

100%
1 Rating

Configurability

Cisco Webex Desk Pro

N/A
0 Ratings
10.0

Cisco Webex Room Series

100%
1 Rating

Ease of integration

Cisco Webex Desk Pro

N/A
0 Ratings
10.0

Cisco Webex Room Series

100%
1 Rating

Product Scalability

Cisco Webex Desk Pro

N/A
0 Ratings
10.0

Cisco Webex Room Series

100%
1 Rating

Vendor post-sale

Cisco Webex Desk Pro

N/A
0 Ratings
10.0

Cisco Webex Room Series

100%
1 Rating

Vendor pre-sale

Cisco Webex Desk Pro

N/A
0 Ratings
10.0

Cisco Webex Room Series

100%
1 Rating

Likelihood to Recommend

Cisco

The tool is great for having a day in and day out video calls with the client in today's COVID world, where physical interaction is limited and the best suited is for having meetings with clients and showcasing them the product demonstration, at a large scale as this has smooth video interaction and makes any large scale webinar a piece of cake while using it.
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Cisco

If there is a collaboration space, there is a Room Kit solution that is appropriate. From the Room Kit Phone that is conference table sized and enables audio-only screen sharing capabilities on an existing display to the Room Kit Pro with multiple ceiling mics and the Presenter Camera for the back of the room, there isn't a better picture or clearer audio.
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Pros

Cisco

  • It charges my laptop while being an amazing secondary monitor.
  • Optimizes the video and audio with superior sound and microphones.
  • A very nice compact digital whiteboard.
  • Hooks in with Webex meetings and Teams in such a seamless way.
  • Handles calling like a desk phone and is natural to use.
  • Looks so beautiful and is such a great addition to your desk.
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Cisco

  • The Cisco Spark Room series has many new technologies that make this unit well worth the purchase. The auto room framing feature makes manual zoom and focus a thing of the past. The unit will auto zoom and pan to frame the screen around a single person in a conference room or zoom out and capture the whole room if there are multiple people in the conference. The Cisco Spark Room series also has an active speaker tracking system that will track users in the room and pan and zoom when that person is speaking.
  • The Cisco Spark Room series units can be cloud or on-premise registered taking advantage of whichever platform best suits your needs and current investments.
  • When the Cisco Spark Room series units are attached to 4K TVs or monitors you get the best possible resolution for video viewing with crystal clear presentations.
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Cons

Cisco

  • Noise cancellation should be default, not an option.
  • When I start the Desk Pro, my own picture should remain the same size as when I shut down the device.
  • It should be possible to use video and audio not only for Webex but also for MS Teams, Zoom and Google Meet, in order to answer an invitation via other collab tools without changing the device.
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Cisco

  • Does not work with other platforms like Zoom or Microsoft team
  • It is very expensive compared to other similar products on the market like Polycom.
  • Needs cisco webex licensing which makes it even more expensive to have this equipment in small offices.
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Pricing Details

Cisco Webex Desk Pro

Starting Price

$5,495 one-time fee **discounts available

Editions & Modules

Cisco Webex Desk Pro editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Cisco Webex Room Series

    Starting Price

    Editions & Modules

    Cisco Webex Room Series editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      Cisco

      No answers on this topic

      Cisco

      We like our Cisco endpoints a lot. However, the technology is getting better in the Zoom room market and we are interested in exploring those options. I'd really like to see some new improvements in the room kit series such as wireless controllers and the ability to mount the room kits in multiple configurations. I would also like to see the Room Kit and Room Kit Plus series standardize their audio line inputs to accommodate 3rd party microphone and DSP solutions.
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      Usability

      Cisco

      No answers on this topic

      Cisco

      Our users are satisfied with these systems as we've used Cisco for years and with the added feature of CVI subscription from Cisco, we're able to join an MS Teams meeting seamlessly from our video endpoints. We can still use CMS if needed or join a Google Meet call as well.
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      Reliability and Availability

      Cisco

      No answers on this topic

      Cisco

      Once the order was place we received very quickly
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      Performance

      Cisco

      No answers on this topic

      Cisco

      Great product with a great user experience
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      Support Rating

      Cisco

      I have not had to use support yet as our use of Webex Desk Pro is so new, but all the questions that I have had have been answered with such promptness and clarity that it is clear Cisco has a passion about this device and about providing high quality in all that they do. Their support is top notch and you will never need to fear when reaching out to them.
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      Cisco

      Overall, the assistance is adequate, but it may use some fine-tuning to stay up with the rest of the meeting technology. There are more complex needs now, thus it's not enough to have simple codec support. Cooperation between different systems is crucial.
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      Implementation Rating

      Cisco

      No answers on this topic

      Cisco

      Very easy to implement. Integration into our Unified Communications platform was simple and quick
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      Alternatives Considered

      Cisco

      Cisco Webex Desk Pro provides better features more so than Zoom Events but Zoom Events had much lesser pricing and was pocket friendly. Cisco Webex Desk Pro is more sophisticated and more professional it also provides better audio and video quality during virtual meetings. All in all Cisco Webex Pro was better than Zoom Events but way costlier.
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      Cisco

      Cisco is the only vendor manufacturing the software (Webex Meetings) and the hardware (webex devices). This is a MAJOR advantage that no other solution on the market can offer. No problem of updates, obsolescence of certain related devices/software/firmware, connections (wiring, Bluetooth, etc ...). All other solutions depend on several different manufacturers and systematically generate more problems for IT teams and [operational] problems for end-users.
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      Scalability

      Cisco

      No answers on this topic

      Cisco

      The product and backend systems are designed to scale from small to very large organization seamlessly and easily
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      Return on Investment

      Cisco

      • It's ease of use has really reduced the need for training. It uses the same RoomOS that all Cisco devices use and it works great.
      • The metrics on the devices allow us to see how much its being used and fix issues before the become real problems.
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      Cisco

      • Without the [Cisco] Webex [Room Series] devices we have in our environment, the continuity of classes during the pandemic would have been very difficult if not impossible.
      • We had an objective to ensure the seamless continuity of work whether from home or on campus and that was made possible with our [Cisco] Webex [Room Series] meeting rooms.
      • Research collaboration with external partners using our room kits during and after lockdown is priceless.
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