Cisco Desk Series vs. Dialpad Ai Meetings

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Desk Series
Score 8.4 out of 10
N/A
A whiteboarding, videoconferencing and a second laptop display in one single device. The Cisco Desk Series delivers a collaboration experience to desks, in shared spaces, or small huddle spaces. Models include the Desk Pro, Desk, and Desk Mini. All Desk devices have advanced audio intelligence built in for distraction free meetings, a USB-C connection to pair devices wirelessly or dock a laptop.
$5,495
one-time fee **discounts available
Dialpad Ai Meetings
Score 7.8 out of 10
N/A
Dialpad Ai Meetings is a web conferencing platform with document management capability that integrates with third-party applications such as Google Drive, LinkedIn, Evernote, and Dropbox. It includes features such as screen sharing, call controls, call recording, and a mobile application.
$20
per month
Pricing
Cisco Desk SeriesDialpad Ai Meetings
Editions & Modules
No answers on this topic
Free
$0
per month
Business
$20
per month
Offerings
Pricing Offerings
Cisco Desk SeriesDialpad Ai Meetings
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Cisco Desk SeriesDialpad Ai Meetings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Cisco Desk Series
-
Ratings
Dialpad Ai Meetings
8.9
49 Ratings
11% above category average
High quality audio00 Ratings8.149 Ratings
High quality video00 Ratings9.846 Ratings
Low bandwidth requirements00 Ratings8.944 Ratings
Mobile support00 Ratings8.941 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Cisco Desk Series
-
Ratings
Dialpad Ai Meetings
8.9
48 Ratings
11% above category average
Desktop sharing00 Ratings9.848 Ratings
Whiteboards00 Ratings8.017 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Cisco Desk Series
-
Ratings
Dialpad Ai Meetings
8.9
49 Ratings
9% above category average
Calendar integration00 Ratings9.840 Ratings
Meeting initiation00 Ratings9.847 Ratings
Integrates with social media00 Ratings5.916 Ratings
Record meetings / events00 Ratings9.029 Ratings
Slideshows00 Ratings9.925 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Cisco Desk Series
-
Ratings
Dialpad Ai Meetings
8.9
31 Ratings
6% above category average
Live chat00 Ratings8.930 Ratings
Audience polling00 Ratings7.810 Ratings
Q&A00 Ratings9.918 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Cisco Desk Series
-
Ratings
Dialpad Ai Meetings
9.1
36 Ratings
9% above category average
User authentication00 Ratings9.034 Ratings
Participant roles & permissions00 Ratings9.932 Ratings
Confidential attendee list00 Ratings8.320 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Desk Series
-
Ratings
Dialpad Ai Meetings
8.5
55 Ratings
0% below category average
Video conferencing00 Ratings8.134 Ratings
Audio conferencing00 Ratings8.255 Ratings
Video screen sharing00 Ratings9.126 Ratings
Instant messaging00 Ratings8.717 Ratings
Best Alternatives
Cisco Desk SeriesDialpad Ai Meetings
Small Businesses
Zoom
Zoom
Score 8.2 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Medium-sized Companies
Cisco Webex DX80 (discontinued)
Cisco Webex DX80 (discontinued)
Score 9.2 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Enterprises
Cisco Webex DX80 (discontinued)
Cisco Webex DX80 (discontinued)
Score 9.2 out of 10
Google Meet
Google Meet
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Desk SeriesDialpad Ai Meetings
Likelihood to Recommend
8.6
(28 ratings)
9.0
(107 ratings)
Likelihood to Renew
10.0
(1 ratings)
9.1
(3 ratings)
Usability
-
(0 ratings)
8.2
(2 ratings)
Support Rating
9.1
(1 ratings)
7.7
(39 ratings)
User Testimonials
Cisco Desk SeriesDialpad Ai Meetings
Likelihood to Recommend
Cisco
The tool is great for having a day in and day out video calls with the client in today's COVID world, where physical interaction is limited and the best suited is for having meetings with clients and showcasing them the product demonstration, at a large scale as this has smooth video interaction and makes any large scale webinar a piece of cake while using it.
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Dialpad
I cannot think of a scenario where it would be inappropriate however this service is highly appropriate for any occasion. It is well suited as a drop in add-on for Outlook calendars and addition to any other scheduling software you might use. It can even set meeting times using multiple time zones for users who may be in differing locales so nobody is confused as to the time to join.
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Pros
Cisco
  • It charges my laptop while being an amazing secondary monitor.
  • Optimizes the video and audio with superior sound and microphones.
  • A very nice compact digital whiteboard.
  • Hooks in with Webex meetings and Teams in such a seamless way.
  • Handles calling like a desk phone and is natural to use.
  • Looks so beautiful and is such a great addition to your desk.
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Dialpad
  • No passcodes are very convenient and so easy to transfer someone into it. Our partner firms have on more than one occasion ask us for a recommendation because theirs is not as dependable.
  • We use the online portion frequently as well. It's nice to see who joined and when and to see where they are calling from. It's nice to have the ability to lock the conference call down again without the use of a passcode just a simple click of the mouse.
  • The interface is incredibly user friendly and anyone with just a basic computer understanding can customize their uberconference line.
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Cons
Cisco
  • The WebRTC function that's used for certain meeting types should include a progress bar. A lot of users think the device is frozen.
  • At entry, the price was a bit high. I haven't bought one recently.
  • More backgrounds would be nice.
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Dialpad
  • They've recently undergone a facelift which is nice, but I've found it more difficult for potential customers to connect to their computer audio. I might be missing where to find the instructions, but lately we've been having some trouble with this.
  • While the screen share function as the presenter is easy, if I ask potential customers to share screen, they are required to go through a few steps. This is okay for folks who are good with tech, but many potential customers have trouble with the download. We've been using the free version - the paid version might eliminate this problem, although I'm not sure.
  • Another function they've added with the facelift is the ability to show your face via the webcam. I can see this being a nice feature but we often present from a coffee shop or even our cars, and some of our potential customers aren't in a place where they'd like to show their face. It's easy for most folks to disable the camera but some who aren't great with tech don't know how to do this. One of the things we've always liked about UberConference is it's simplicity and this just added an extra step. I wish there was a setting for us to disable this option but there doesn't seem to be.
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Likelihood to Renew
Cisco
Simple, Fantastic and always improving with software upgrades
Read full review
Dialpad
UberConference is more expensive than some of its competitors and we have not found a real advantage to using UberConference over certain less-expensive applications. UberConference charges per month per organizer and those costs add up quickly, so we will be moving forward with a more budget-friendly option in the coming months.
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Usability
Cisco
No answers on this topic
Dialpad
The interface is intuitive and stupidly simple, no complicated sub-menus or configuration settings. Easy to create a meeting space and then have others join with a link or dial-in PIN on the free tier. On the paid tier it's even easier with PIN-less joining and automatic reminder calls to get participants to join.
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Support Rating
Cisco
I have not had to use support yet as our use of Webex Desk Pro is so new, but all the questions that I have had have been answered with such promptness and clarity that it is clear Cisco has a passion about this device and about providing high quality in all that they do. Their support is top notch and you will never need to fear when reaching out to them.
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Dialpad
I haven't needed support for the most part, which is a positive for Highfive. It's intuitive and most features are straightforward to use. In the one instance that I did contact them, it took them longer then expected to respond, but they were able to answer my question once they did.
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Alternatives Considered
Cisco
Organisation decided to went ahead with Cisco Webex Desk Pro becase of these following key differences: 1.- Microphone: Advanced noise-canceling microphone array vs Built-in microphone with Logitech MeetUp. 2.- Speakers: Superior Sound system vs Built-in speakerphone with Logitech MeetUp. 3.- Display: 27-inch 4K touchscreen vs. No touchscreen with Logitech MeetUp. Cisco TAC support is great.
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Dialpad
I have enjoyed using Dialpad Meetings for years mainly due to the following: I feel the cost more than justifies the product It has a very simple user interface that all participants on conferences find easy to use Clear, responsive audio and video quality Dialpad Meetings does not try and overstuff its product with hundreds of features that most people will find useless. It sticks to its main product path and keeps improving upon it. Enjoy their customer support
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Return on Investment
Cisco
  • For team work, projects are completed sooner and you can make a profit
  • Saving time and this means the possibility of more profit
  • If the number of projects is large, the investment will return quickly
  • The software license fee is too high
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Dialpad
  • Our teams use this every day. It makes it easy to meet with clients and share a screen and display analytics.
  • Some of my clients thought that they need to register first to be able to contact me. It's bad that they are not notified in any way that it's enough just to enter its names and that's it.
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ScreenShots

Cisco Desk Series Screenshots

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