Cisco Desk Series vs. Glance

The tool is great for having a day in and day out video calls with the client in today's COVID world, where physical interaction is limited and the best suited is for having meetings with clients and showcasing them the product demonstration, at a large scale as this has smooth video interaction and makes any large scale webinar a piece of cake while using it.

Incentivized

Glance is an ideal tool where the customer base is not very technologically savvy. We support farmers, so this demographic is known for being behind on the technological advances of their industry. We are primarily a call center. Glance has helped our new agents be better equipped from day one, which results in their onboarding time being much quicker since they are able to see common issues first-hand

Incentivized

• It charges my laptop while being an amazing secondary monitor.
• Optimizes the video and audio with superior sound and microphones.
• A very nice compact digital whiteboard.
• Hooks in with Webex meetings and Teams in such a seamless way.
• Handles calling like a desk phone and is natural to use.
• Looks so beautiful and is such a great addition to your desk.

Incentivized

• Being able to start a meeting right from your task bar with minimal clicks is key for great customer service.
• The ability to customize our support domain makes it an easy address to verbally give the customer.

Incentivized

• The WebRTC function that's used for certain meeting types should include a progress bar. A lot of users think the device is frozen.
• At entry, the price was a bit high. I haven't bought one recently.
• More backgrounds would be nice.

Incentivized

• We would like more reporting features and more granularity with what we see.
• We would like to schedule our own reports.
• We would like more control over the user templates.

Incentivized

Simple, Fantastic and always improving with software upgrades

Incentivized

I have not had to use support yet as our use of Webex Desk Pro is so new, but all the questions that I have had have been answered with such promptness and clarity that it is clear Cisco has a passion about this device and about providing high quality in all that they do. Their support is top notch and you will never need to fear when reaching out to them.

Incentivized

Easy to get hold of and always very helpful. Having a support team dedicated to one product and one that will support all of your users (not just the admins) made it easy to implement in a small business.

Incentivized

Organisation decided to went ahead with Cisco Webex Desk Pro becase of these following key differences: 1.- Microphone: Advanced noise-canceling microphone array vs Built-in microphone with Logitech MeetUp. 2.- Speakers: Superior Sound system vs Built-in speakerphone with Logitech MeetUp. 3.- Display: 27-inch 4K touchscreen vs. No touchscreen with Logitech MeetUp. Cisco TAC support is great.

Incentivized

Glance, while lacking some features of its competitors, is easy to use and standalone. Support for this application is dedicated to it and you can get near immediate support. This was key given the demographic of our staff.

Incentivized

• For team work, projects are completed sooner and you can make a profit
• Saving time and this means the possibility of more profit
• If the number of projects is large, the investment will return quickly
• The software license fee is too high

Incentivized

• Glance has reduced the amount of time an agent spends on a single call by nearly 30%. This reduction in time has helped us attend to more customers and more quickly.
• The speed at which our agents picked up this tool speaks to the ease of use and integration of Glance.
• Overall, this has helped our team managers train their teams on the product more efficiently.

Incentivized