What users are saying about
Top Rated
91 Ratings
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Score 8.6 out of 100
79 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    Cisco Webex Desk Pro

    Feature Set Not Supported
    N/A
    7.2

    GlobalMeet Collaboration

    72%
    GlobalMeet Collaboration ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    7.4
    74%
    46 Ratings

    High quality video

    N/A
    0 Ratings
    6.7
    67%
    36 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    7.3
    73%
    35 Ratings

    Mobile support

    N/A
    0 Ratings
    7.3
    73%
    13 Ratings

    Screen Sharing

    Cisco Webex Desk Pro

    Feature Set Not Supported
    N/A
    6.0

    GlobalMeet Collaboration

    60%
    GlobalMeet Collaboration ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    7.6
    76%
    39 Ratings

    Whiteboards

    N/A
    0 Ratings
    4.3
    43%
    26 Ratings

    Online Meetings / Events

    Cisco Webex Desk Pro

    Feature Set Not Supported
    N/A
    6.6

    GlobalMeet Collaboration

    66%
    GlobalMeet Collaboration ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    6.0
    60%
    34 Ratings

    Meeting initiation

    N/A
    0 Ratings
    7.0
    70%
    40 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.2
    72%
    3 Ratings

    Record meetings / events

    N/A
    0 Ratings
    6.7
    67%
    35 Ratings

    Slideshows

    N/A
    0 Ratings
    5.8
    58%
    21 Ratings

    Online Events Collaboration

    Cisco Webex Desk Pro

    Feature Set Not Supported
    N/A
    6.8

    GlobalMeet Collaboration

    68%
    GlobalMeet Collaboration ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.2
    82%
    33 Ratings

    Audience polling

    N/A
    0 Ratings
    4.3
    43%
    14 Ratings

    Q&A

    N/A
    0 Ratings
    8.0
    80%
    20 Ratings

    Online Events Security

    Cisco Webex Desk Pro

    Feature Set Not Supported
    N/A
    7.2

    GlobalMeet Collaboration

    72%
    GlobalMeet Collaboration ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.5
    85%
    34 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    6.7
    67%
    36 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    6.2
    62%
    28 Ratings

    Attribute Ratings

    • Cisco Webex Desk Pro is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.3

    Cisco Webex Desk Pro

    83%
    17 Ratings
    6.4

    GlobalMeet Collaboration

    64%
    47 Ratings

    Likelihood to Renew

    Cisco Webex Desk Pro

    N/A
    0 Ratings
    2.0

    GlobalMeet Collaboration

    20%
    3 Ratings

    Usability

    Cisco Webex Desk Pro

    N/A
    0 Ratings
    7.1

    GlobalMeet Collaboration

    71%
    21 Ratings

    Availability

    Cisco Webex Desk Pro

    N/A
    0 Ratings
    9.1

    GlobalMeet Collaboration

    91%
    2 Ratings

    Performance

    Cisco Webex Desk Pro

    N/A
    0 Ratings
    7.3

    GlobalMeet Collaboration

    73%
    2 Ratings

    Support Rating

    9.1

    Cisco Webex Desk Pro

    91%
    1 Rating
    7.3

    GlobalMeet Collaboration

    73%
    28 Ratings

    Implementation Rating

    Cisco Webex Desk Pro

    N/A
    0 Ratings
    8.2

    GlobalMeet Collaboration

    82%
    2 Ratings

    Configurability

    Cisco Webex Desk Pro

    N/A
    0 Ratings
    7.3

    GlobalMeet Collaboration

    73%
    1 Rating

    Product Scalability

    Cisco Webex Desk Pro

    N/A
    0 Ratings
    7.3

    GlobalMeet Collaboration

    73%
    1 Rating

    Likelihood to Recommend

    Cisco

    The tool is great for having a day in and day out video calls with the client in today's COVID world, where physical interaction is limited and the best suited is for having meetings with clients and showcasing them the product demonstration, at a large scale as this has smooth video interaction and makes any large scale webinar a piece of cake while using it.
    Read full review

    PGi (Premiere Global Services, Inc.)

    GlobalMeet is well suited for an organization that wants a simple web conference platform with no added features. It seems like this is the way to go if you want to not spend a lot of money for a service. GlobalMeet is not well suited for large organizations, or someone who needs to host multiple meetings and needs robust features such as attendance tracking, presentation sharing, and ease of use.
    Read full review

    Pros

    Cisco

    • It charges my laptop while being an amazing secondary monitor.
    • Optimizes the video and audio with superior sound and microphones.
    • A very nice compact digital whiteboard.
    • Hooks in with Webex meetings and Teams in such a seamless way.
    • Handles calling like a desk phone and is natural to use.
    • Looks so beautiful and is such a great addition to your desk.
    Read full review

    PGi (Premiere Global Services, Inc.)

    • Easy to use system for business conference calls
    • Recording feature useful to playback information from the meeting
    • Accessibility of domestic and international call in numbers make it possible for participants to call in no matter where they are traveling or located.
    Read full review

    Cons

    Cisco

    • Noise cancellation should be default, not an option.
    • When I start the Desk Pro, my own picture should remain the same size as when I shut down the device.
    • It should be possible to use video and audio not only for Webex but also for MS Teams, Zoom and Google Meet, in order to answer an invitation via other collab tools without changing the device.
    Read full review

    PGi (Premiere Global Services, Inc.)

    • There is a cost for the conferencing services unlike competitors like FreeConferenceCall.com or Skype which have free options. However, you pay for what you get and the audio/connection quality can and has been an issue for us with other vendors.
    • There are a lot of shortcuts that can be used on the line to mute/unmute lines, record the audio, request operator assistance, etc. However, these are difficult to memorize so we end up forgetting or relying on a print-out of the shortcuts that we keep near our desks. I wish there was an easier way to use these such as voice commands.
    • In the post-conference email recaps you get the phone numbers of those who dialed in. However, it can be difficult to know who these numbers belong to unless you remember the direct #s for the participants. I wish there was a way to save contact info for certain phone numbers within the system and let GlobalMeet add the names to the numbers for all future post-conference emails.
    Read full review

    Pricing Details

    Cisco Webex Desk Pro

    Starting Price

    $5,495 one-time fee **discounts available

    Editions & Modules

    Cisco Webex Desk Pro editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      GlobalMeet Collaboration

      Starting Price

      Editions & Modules

      GlobalMeet Collaboration editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Optional

        Additional Details

        Likelihood to Renew

        Cisco

        No answers on this topic

        PGi (Premiere Global Services, Inc.)

        GlobalMeet is not a very good tool. There are better web meeting platforms available in the marketplace. The system is clunky, not intuitive, and experiences often technical issues. They have made updates recently but it is too little too late. It may be a good platform for smaller organizations with tighter budgets.
        Read full review

        Usability

        Cisco

        No answers on this topic

        PGi (Premiere Global Services, Inc.)

        I have provided such a high rating because setting up the meeting only requires a few clicks. Within a couple minutes of telling my team that I will set up a meeting and send an invite, that invitation is already sitting in their inbox. I move at a fast pace and GlobalMeet is keeping up
        Read full review

        Reliability and Availability

        Cisco

        No answers on this topic

        PGi (Premiere Global Services, Inc.)

        We have never had an issue with the availability of GlobalMeet. It has always been available when we needed it.
        Read full review

        Performance

        Cisco

        No answers on this topic

        PGi (Premiere Global Services, Inc.)

        For the most part GlobalMeet loaded everything quickly. The only problem that we had was when the whole company was on a training at one time, we had a hard time with screen sharing and the pages loading in a timely manner. Everything seemed to slow down when lots of people were on the system at once
        Read full review

        Support Rating

        Cisco

        I have not had to use support yet as our use of Webex Desk Pro is so new, but all the questions that I have had have been answered with such promptness and clarity that it is clear Cisco has a passion about this device and about providing high quality in all that they do. Their support is top notch and you will never need to fear when reaching out to them.
        Read full review

        PGi (Premiere Global Services, Inc.)

        As previously mentioned, I was in charge of facilitating a weekly meeting with 60 attendees. I had major issues with the screenshare crashing repeatedly during the meeting. I got in contact with a GlobalMeet Technician immediately. He was extremely responsive and worked with my technician to resolve all of the issues quickly. After his intervention, I never had the same issue again.
        Read full review

        Implementation Rating

        Cisco

        No answers on this topic

        PGi (Premiere Global Services, Inc.)

        GlobalMeet was easy to get set up with the company and starting to use.
        Read full review

        Alternatives Considered

        Cisco

        Cisco Webex Desk Pro provides better features more so than Zoom Events but Zoom Events had much lesser pricing and was pocket friendly. Cisco Webex Desk Pro is more sophisticated and more professional it also provides better audio and video quality during virtual meetings. All in all Cisco Webex Pro was better than Zoom Events but way costlier.
        Read full review

        PGi (Premiere Global Services, Inc.)

        I was not involved in the purchasing decision, but choose GlobalMeet over Skype in some situations since not all organizations permit their colleagues to join other Skype environments. WebEx is not widely deployed in the organization. I have just started using Teams, and I am not as familiar with using it yet. However, I have had success with joining other organizations that use Teams on a call. It is disappointing that functionality such as the whiteboard is not mutually available in those situations (yet).
        Read full review

        Scalability

        Cisco

        No answers on this topic

        PGi (Premiere Global Services, Inc.)

        This product seems to be able to handle the growing amount of work within our company without any problems.
        Read full review

        Return on Investment

        Cisco

        • It's ease of use has really reduced the need for training. It uses the same RoomOS that all Cisco devices use and it works great.
        • The metrics on the devices allow us to see how much its being used and fix issues before the become real problems.
        Read full review

        PGi (Premiere Global Services, Inc.)

        • The price for webinar for GlobalMeet is quite pricey compared to other similar vendors.
        • GlobalMeet can be used for unlimited free calls and video conferencing, hence in our company with extensive global calls this platform is very cost-effective.
        • Unlike most conferencing software. Other users don't have to download GlobalMeet App and therefore it is easy to send meeting invite to clients.
        • Attentively support system that responds fast to queries and this saves time for us.
        Read full review

        Screenshots

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