What users are saying about
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10 Ratings
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Top Rated
453 Ratings

Cisco Webex Desk Pro

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10 Ratings
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Score 8.3 out of 100

Google Hangouts (Classic)

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Top Rated
453 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Cisco Webex Desk Pro

It is well suited as a personal collaboration device + the second monitor. It cannot be used in a meeting room since the microphone has some distance limitation.
Aisha Agivetova | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) [are] well suited for meetings that are set up within Gmail. It is good for screen sharing. Since it's so easy to set up, one can set up a meeting without much hassle and good for impromptu meetings as well.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Webex Desk Pro
Google Hangouts (Classic)
7.3
Hosted PBX
Cisco Webex Desk Pro
Google Hangouts (Classic)
6.9
Multi-level Interactive Voice Response (IVR)
Cisco Webex Desk Pro
Google Hangouts (Classic)
8.0
User templates
Cisco Webex Desk Pro
Google Hangouts (Classic)
7.0
Call reports
Cisco Webex Desk Pro
Google Hangouts (Classic)
7.2
Directory of employee names
Cisco Webex Desk Pro
Google Hangouts (Classic)
7.6

Call Management

Cisco Webex Desk Pro
Google Hangouts (Classic)
6.8
Answering rules
Cisco Webex Desk Pro
Google Hangouts (Classic)
7.0
Call recording
Cisco Webex Desk Pro
Google Hangouts (Classic)
6.7
Call park
Cisco Webex Desk Pro
Google Hangouts (Classic)
5.8
Call screening
Cisco Webex Desk Pro
Google Hangouts (Classic)
7.0
Message alerts
Cisco Webex Desk Pro
Google Hangouts (Classic)
7.7

VoIP system collaboration

Cisco Webex Desk Pro
Google Hangouts (Classic)
8.2
Video conferencing
Cisco Webex Desk Pro
Google Hangouts (Classic)
8.0
Audio conferencing
Cisco Webex Desk Pro
Google Hangouts (Classic)
8.1
Video screen sharing
Cisco Webex Desk Pro
Google Hangouts (Classic)
8.1
Instant messaging
Cisco Webex Desk Pro
Google Hangouts (Classic)
8.7

Mobile apps

Cisco Webex Desk Pro
Google Hangouts (Classic)
8.8
Mobile app for iOS
Cisco Webex Desk Pro
Google Hangouts (Classic)
8.7
Mobile app for Android
Cisco Webex Desk Pro
Google Hangouts (Classic)
8.9

Pros

Cisco Webex Desk Pro

  • Video Conferencing Unit
  • Desktop Monitor with touchscreen
  • Whiteboard sharing
Lane Irvine | TrustRadius Reviewer

Google Hangouts (Classic)

  • Can set up different user groups with various personnel. In our case, we have different groups for different vehicle brands, one group for service advisors, one group for management, etc. Information can then be tailored to the correct people.
  • It is a contact less form of communication in an environment where various different people NEED to interact with one another throughout the day. Very helpful given the covid.
  • Setup and implementation are incredibly easy. Especially if work domain for email is attached to gmail like ours is
  • Ability to use Gmail search bar to search through chat history is very handy
Mark DiNallo | TrustRadius Reviewer

Cons

Cisco Webex Desk Pro

  • I have mine on my wifi every once in awhile I need to reboot it
  • Make it easier to join Webex invites
Jim Martella | TrustRadius Reviewer

Google Hangouts (Classic)

  • I'd like the ability to edit chats. I get why that feature isn't offered, but it would be a nice alternative to clean up language or disparaging remarks about organizations or individuals involved in the chat. I know you can't stop people from including things they may regret in the chat, but it would be nice to edit those after they were sent.
  • Again, I use this personally for my volunteer work outside of my day-to-day job. That being said, if it had a more professional feel, I'd feel great about recommending it to my organization. However, we already have a solution in place (Microsoft Teams), which I honestly like better.
  • I get the impression that Hangouts was made in mind for small to medium-sized groups, which is great. It's not designed for large groups or corporate use. This really isn't a negative, but just something to consider before jumping into it.
Richard Crane | TrustRadius Reviewer

Usability

Cisco Webex Desk Pro

No score
No answers yet
No answers on this topic

Google Hangouts (Classic)

Google Hangouts (Classic) 8.3
Based on 8 answers
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Webex Desk Pro

Cisco Webex Desk Pro 9.1
Based on 1 answer
I have not had to use support yet as our use of Webex Desk Pro is so new, but all the questions that I have had have been answered with such promptness and clarity that it is clear Cisco has a passion about this device and about providing high quality in all that they do. Their support is top notch and you will never need to fear when reaching out to them.
Joshua Baever | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 7.9
Based on 72 answers
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Kaleb-John Loo | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Desk Pro

  • High quality screen.
  • Build in microphone, camera and whiteboard.
  • Competitive price.
Aisha Agivetova | TrustRadius Reviewer

Google Hangouts (Classic)

Google hangouts (Classic), is a instant message solution with not much more to add, it lacks the screen sharing features, the broad app integration, and the video and audio conferencing of this software.As a basic instant messaging communication tool it does what it promises but if the plan is to obtain a robust solution with diverse features of communication, and plenty of customization and integration options then it is not the way to go.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Webex Desk Pro

  • Reduced cost of travel with high end video option available.
  • Expensive as a single user desktop solution.
Lane Irvine | TrustRadius Reviewer

Google Hangouts (Classic)

  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Desk Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Webex Desk Pro
8.5
Google Hangouts (Classic)
8.2

Likelihood to Renew

Cisco Webex Desk Pro
Google Hangouts (Classic)
10.0

Usability

Cisco Webex Desk Pro
Google Hangouts (Classic)
8.3

Support Rating

Cisco Webex Desk Pro
9.1
Google Hangouts (Classic)
7.9

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