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40 Ratings
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149 Ratings

Cisco Webex Desk Pro

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40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

GoToConnect (formerly Jive)

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149 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Cisco Webex Desk Pro

The Cisco Webex [Desk] Pro is excellent for one-to-one video communications and meetings. Being an individual desktop communication device, which can be used in conjunction with your PC, [avoids] the need to have [...] your workstation [on] two screens. It can also be used in [large] video meetings. [However], it is advisable to avoid too many participants [even as] large and generous the Cisco Webex [Desk] Pro screen can be, it is still limited.
Stefano Rodighiero | TrustRadius Reviewer

GoToConnect (formerly Jive)

It's a wonderful alternative when I'm working from home and don't want to use my mobile phone because all calls are redirected to my laptop. It's really simple to use and straightforward, with no learning curve. If you miss a call, your voicemails will display immediately, and you can check your call history in an easy list format. I really recommend it to others it's a great tool for video conversations and screen sharing too.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Webex Desk Pro
GoToConnect (formerly Jive)
8.6
Hosted PBX
Cisco Webex Desk Pro
GoToConnect (formerly Jive)
8.9
Multi-level Interactive Voice Response (IVR)
Cisco Webex Desk Pro
GoToConnect (formerly Jive)
8.7
User templates
Cisco Webex Desk Pro
GoToConnect (formerly Jive)
8.2
Call reports
Cisco Webex Desk Pro
GoToConnect (formerly Jive)
8.6
Directory of employee names
Cisco Webex Desk Pro
GoToConnect (formerly Jive)
8.4

Call Management

Cisco Webex Desk Pro
GoToConnect (formerly Jive)
8.7
Answering rules
Cisco Webex Desk Pro
GoToConnect (formerly Jive)
8.8
Call recording
Cisco Webex Desk Pro
GoToConnect (formerly Jive)
8.6
Call park
Cisco Webex Desk Pro
GoToConnect (formerly Jive)
8.9
Call screening
Cisco Webex Desk Pro
GoToConnect (formerly Jive)
8.6
Message alerts
Cisco Webex Desk Pro
GoToConnect (formerly Jive)
8.6

VoIP system collaboration

Cisco Webex Desk Pro
GoToConnect (formerly Jive)
8.9
Video conferencing
Cisco Webex Desk Pro
GoToConnect (formerly Jive)
8.9
Audio conferencing
Cisco Webex Desk Pro
GoToConnect (formerly Jive)
8.8
Video screen sharing
Cisco Webex Desk Pro
GoToConnect (formerly Jive)
9.0
Instant messaging
Cisco Webex Desk Pro
GoToConnect (formerly Jive)
8.8

Mobile apps

Cisco Webex Desk Pro
GoToConnect (formerly Jive)
7.9
Mobile app for iOS
Cisco Webex Desk Pro
GoToConnect (formerly Jive)
7.8
Mobile app for Android
Cisco Webex Desk Pro
GoToConnect (formerly Jive)
8.0

Pros

Cisco Webex Desk Pro

  • 27-inch touch screen monitor.
  • Compact and portable and can be taken to any room of the company.
  • It's an all in one. You don't need a TV/monitor and speakers.
  • 4K resolution camera.
  • Premium sound.
  • Access to Webex meetings with this device.
Roberto Carvalho | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Mobile capabilities – easy to use on the go thanks to the integrated cloud system
  • Protects sensitive personal information – employees don't need to use the personal phone numbers for calls
  • Integrates with other apps and systems across the organization for ease of use (calendaring, etc.)
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Desk Pro

  • Need a physical switch between video mode and monitor mode, it is not convenient to switch in between manually.
  • It would be have this device integrated with headsets over Bluetooth, for private conferencing.
  • If the device could be adjusted to be as a surface for drawing that would be nice to try (as Wacom device for drawing).
Aisha Agivetova | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
  • Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
  • Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.
Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Desk Pro

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.4
Based on 3 answers
I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that GoToConnect offers us. We've recommended GoToConnect to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.
Sarah Pratt | TrustRadius Reviewer

Usability

Cisco Webex Desk Pro

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.8
Based on 73 answers
It's easy and simple to use on a daily basis. We use it for voice and video calls, meetings, planning and also as instant messaging. The software for Windows is nice, clean and intuitive, the features are easy to use and the app for my android is efficient and helps me remotely.
Ana Cristina | TrustRadius Reviewer

Support Rating

Cisco Webex Desk Pro

Cisco Webex Desk Pro 9.1
Based on 1 answer
I have not had to use support yet as our use of Webex Desk Pro is so new, but all the questions that I have had have been answered with such promptness and clarity that it is clear Cisco has a passion about this device and about providing high quality in all that they do. Their support is top notch and you will never need to fear when reaching out to them.
Joshua Baever | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.8
Based on 73 answers
The support offered by GoToConnect is exceptional. Every agent I have spoken with has been extremely helpful and knowledgeable. I can say, I never ended a call frustrated or hung up because of a language barrier or an inability of the agent to resolve the issue at hand with one phone call. I absolutely love the fact that they not only stay on the phone with you to resolve an issue (no matter how long it takes), they follow up via email to make sure the issue was fully resolved. I can say that you all definitely have RingCentral beat from a customer service standpoint.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Webex Desk Pro

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.1
Based on 1 answer
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to GoToConnect. GoToConnect not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Sarah Pratt | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Desk Pro

Actually, I heard and read about Cisco Webex DX80, but from my experience and usage of Cisco Webex Desk Pro, there is no comparison between them from my point of view especially in the features, capabilities, improvements, and enhancements that are being done with Cisco Webex Desk Pro. It really makes a great experience in the world of meetings. Time, quality, experience, and collaboration matter. Just go for it and you will never regret it.
Mostafa Awad | TrustRadius Reviewer

GoToConnect (formerly Jive)

I have used large scale call center software. When I came into this company, I went back to my old phone vendor to see about putting that system into the firm. It was neither cost effective or practical. I quickly came up to speed with GoToConnect and became a true believer.
Deborah Shapiro | TrustRadius Reviewer

Return on Investment

Cisco Webex Desk Pro

  • It's ease of use has really reduced the need for training. It uses the same RoomOS that all Cisco devices use and it works great.
  • The metrics on the devices allow us to see how much its being used and fix issues before the become real problems.
Joshua Baever | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • We are easily able to expand coverage to a new branch, and set up new connections very smoothly.
  • We are much more efficient through layering the phone groups that ring for incoming calls based on time unanswered.
  • As the system administrator, I have had a very low number of issues that I wasn't able to resolve on my own.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Desk Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Desk Pro Editions & Modules

Additional Pricing Details

GoToConnect (formerly Jive)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToConnect (formerly Jive) Editions & Modules

Edition
All-Inclusive$19.95/month1
  1. per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Rating Summary

Likelihood to Recommend

Cisco Webex Desk Pro
9.0
GoToConnect (formerly Jive)
8.7

Likelihood to Renew

Cisco Webex Desk Pro
GoToConnect (formerly Jive)
9.4

Usability

Cisco Webex Desk Pro
GoToConnect (formerly Jive)
8.8

Support Rating

Cisco Webex Desk Pro
9.1
GoToConnect (formerly Jive)
8.8

Implementation Rating

Cisco Webex Desk Pro
GoToConnect (formerly Jive)
9.1

Add comparison