What users are saying about
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Top Rated
2137 Ratings
10 Ratings
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Score 8.3 out of 100

Skype for Business

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Top Rated
2137 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Cisco Webex Desk Pro

It is well suited as a personal collaboration device + the second monitor. It cannot be used in a meeting room since the microphone has some distance limitation.
Aisha Agivetova | TrustRadius Reviewer

Skype for Business

I never used [Skype for Business] when it was formerly Lync so I don't know what improvements have been made. But as it stands now, it is well suited for online video conference meetings where everyone participating has good, high-speed internet access and a quality webcam and microphone. When all of these areas are met, the meetings seem to run smooth.
Randy Palmer | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Cisco Webex Desk Pro
Skype for Business
7.5
High quality audio
Cisco Webex Desk Pro
Skype for Business
8.0
High quality video
Cisco Webex Desk Pro
Skype for Business
7.9
Low bandwidth requirements
Cisco Webex Desk Pro
Skype for Business
7.0
Mobile support
Cisco Webex Desk Pro
Skype for Business
7.2

Screen Sharing

Cisco Webex Desk Pro
Skype for Business
7.6
Desktop sharing
Cisco Webex Desk Pro
Skype for Business
8.0
Whiteboards
Cisco Webex Desk Pro
Skype for Business
7.3

Online Meetings / Events

Cisco Webex Desk Pro
Skype for Business
7.7
Calendar integration
Cisco Webex Desk Pro
Skype for Business
8.2
Meeting initiation
Cisco Webex Desk Pro
Skype for Business
8.2
Integrates with social media
Cisco Webex Desk Pro
Skype for Business
6.7
Record meetings / events
Cisco Webex Desk Pro
Skype for Business
7.5
Slideshows
Cisco Webex Desk Pro
Skype for Business
7.7

Online Events Collaboration

Cisco Webex Desk Pro
Skype for Business
7.6
Live chat
Cisco Webex Desk Pro
Skype for Business
8.4
Audience polling
Cisco Webex Desk Pro
Skype for Business
7.1
Q&A
Cisco Webex Desk Pro
Skype for Business
7.3

Online Events Security

Cisco Webex Desk Pro
Skype for Business
7.6
User authentication
Cisco Webex Desk Pro
Skype for Business
7.8
Participant roles & permissions
Cisco Webex Desk Pro
Skype for Business
7.6
Confidential attendee list
Cisco Webex Desk Pro
Skype for Business
7.3

Pros

Cisco Webex Desk Pro

  • Video Conferencing Unit
  • Desktop Monitor with touchscreen
  • Whiteboard sharing
Lane Irvine | TrustRadius Reviewer

Skype for Business

  • It is stable enough to act functional 24/7, and callow instant messaging and communication at all times
  • It allows you to add different kinds of people to video conferences and phone calls without limits
  • The user-friendly interface design allows easy accessibility
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Desk Pro

  • I have mine on my wifi every once in awhile I need to reboot it
  • Make it easier to join Webex invites
Jim Martella | TrustRadius Reviewer

Skype for Business

  • Instant Messages are not persistent, have to enable Persistent Chat, which is not intuitive
  • Old messages are hard to search, as it is clunky to search for history in Outlook
  • Not many customization features for the client, such as theme, and organizing chat windows
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Desk Pro

No score
No answers yet
No answers on this topic

Skype for Business

Skype for Business 9.0
Based on 7 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Emiliano Monterubbianesi | TrustRadius Reviewer

Usability

Cisco Webex Desk Pro

No score
No answers yet
No answers on this topic

Skype for Business

Skype for Business 8.0
Based on 14 answers
Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Webex Desk Pro

Cisco Webex Desk Pro 9.1
Based on 1 answer
I have not had to use support yet as our use of Webex Desk Pro is so new, but all the questions that I have had have been answered with such promptness and clarity that it is clear Cisco has a passion about this device and about providing high quality in all that they do. Their support is top notch and you will never need to fear when reaching out to them.
Joshua Baever | TrustRadius Reviewer

Skype for Business

Skype for Business 8.0
Based on 78 answers
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
Sarah Bandy | TrustRadius Reviewer

Implementation Rating

Cisco Webex Desk Pro

No score
No answers yet
No answers on this topic

Skype for Business

Skype for Business 7.0
Based on 4 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Desk Pro

  • High quality screen.
  • Build in microphone, camera and whiteboard.
  • Competitive price.
Aisha Agivetova | TrustRadius Reviewer

Skype for Business

As Skype for Business is most widely used all over the world it gives you access to connect you with people out of your organization. It's much faster than any other messengers. You can connect with your mobile phone with low speed of internet also. Other messengers [require] more space and bandwidth than skype.
Vrushali Raskar | TrustRadius Reviewer

Return on Investment

Cisco Webex Desk Pro

  • Reduced cost of travel with high end video option available.
  • Expensive as a single user desktop solution.
Lane Irvine | TrustRadius Reviewer

Skype for Business

  • Skype for Business has mostly been used to communicate with other folks who request that we talk on Skype for Business.
  • It's helped us have more control over calls we host with folks with limited technical literacy.
  • Name brand familiarity has been helpful for getting other people onboard.
Samer Araabi | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Desk Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype for Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Webex Desk Pro
8.5
Skype for Business
7.8

Likelihood to Renew

Cisco Webex Desk Pro
Skype for Business
9.0

Usability

Cisco Webex Desk Pro
Skype for Business
8.0

Support Rating

Cisco Webex Desk Pro
9.1
Skype for Business
8.0

Implementation Rating

Cisco Webex Desk Pro
Skype for Business
7.0

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