Cisco Room Series vs. Cisco Webex DX80 (discontinued)

Firstly from well suited: I have implemented Codec Device and Room Kit Pro in governmental place and it suited very well. It was again on Prem solution working with Cisco Meeting Servers and different countries were connected to the meeting. Network quality was perfect and Video quality voice quality were above the great. Everybody asked about the device which we were using after the call. Mainly the IT guys. For not so well experience I can say the place where we used Board Pro 55 but we have faced with the microphone problems. For the solutions we used wired Cisco SX20 devices microphones it solved the problem. But Board pro 55 itself made our experience little bit bad.

Incentivized

It is an excellent choice for a personal device if you want to bring an independent device to meetings and add it as a second display at the same time. I don't believe that there is nearly as much benefit in using anything in a shared environment or in shared mode. My opinion is that the Room Kits that include displays that can flip or be touched by Samsung are more suited for that.

Incentivized

• Probably one of the best ones we had recently was using some of the new layouts within the room kits. We've had some kind of hybrids of large groups on site as well as individuals connecting through WebEx and being able to display things out properly and have the presentations easily visible as well as still seeing the presenter. It just makes things a lot easier to work with.

Incentivized

• Successful image/video quality.
• By adjusting the camera angle, transmitting the document image to both you and the other party in a readable way.
• Can be used as a touch screen and also as a PC monitor.
• Can be managed by Call Manager, TMS, VCS.
• Easy and user-friendly.

• Does not work with other platforms like Zoom or Microsoft team
• It is very expensive compared to other similar products on the market like Polycom.
• Needs cisco webex licensing which makes it even more expensive to have this equipment in small offices.

• Touch controller calibration could be a challenge
• You can’t use the camera like a normal web cam
• When you use the adapter is HDMI to DVI and if you are gone for a few minutes the display goes dark. Refresh the display does not come back on easily.

Incentivized

We like our Cisco endpoints a lot. However, the technology is getting better in the Zoom room market and we are interested in exploring those options. I'd really like to see some new improvements in the room kit series such as wireless controllers and the ability to mount the room kits in multiple configurations. I would also like to see the Room Kit and Room Kit Plus series standardize their audio line inputs to accommodate 3rd party microphone and DSP solutions.

Incentivized

There is a considerable amount of tech know-how needed to really make the Room Series work for most scenarios. This might be a due to the stark increase in remote based productivity as a result of COVID-19 and quarantine protocols. But CISCO support and documentation have not caught up the increase in adoption of these technologies. As a result, only personnel with substantial technical expertise are able to really make these systems work for the use-cases that is most relevant to our setting here at Clemson University.

Incentivized

In the workplace, Cisco Webex DX80 is ideal for group meetings. It's as simple as entering the room, dialing the destination number, and joining the video. It's simple and convenient. It offers an easy-to-use menu and user interface. My own opinion is that Cisco's usability is fantastic and I like it greatly. I encountered no issues.

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Once the order was place we received very quickly

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Great product with a great user experience

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With our Cisco service contract, NBD replacement and 24/7/365 support are included. We have not had any issues with trying to get a replacement for defective parts or for support (ie: software or troubleshooting). Very satisfied with the level of support available.

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I give top marks for Cisco Webex DX80 support. We have Cisco Smartnet and I can confirm that they are exceptional in answering and resolving doubts and problems with the device. On the phone, you are quickly answered and one of the Cisco experts solves your problem in your language.

Incentivized

Very easy to implement. Integration into our Unified Communications platform was simple and quick

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The Webex Room Kit is without a doubt a much higher quality experience with audio and video. Especially with the recent enablement of USB passthrough mode in certain models, there is almost no comparison. Cisco has committed to the Room Kit being an open solution that will work in any use case on any platform. To get the best collaboration room experience there is no better choice.

Didn't have any experience with other product lines as our company was a user and a fan of the Cisco Webex platform so didn't bother to go to any other competition. Webex provided us with all that was required to fulfill our business needs while maintaining high end.

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The product and backend systems are designed to scale from small to very large organization seamlessly and easily

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• With this system, our staff is able to collaborate remotely, eliminating the need for an expensive office space.
• So that HR can handle a steady workload, we can plan meetings using this tool.
• Facilitates problem solving, reducing the need for product replacement.

Incentivized

• It helped us get our Sr. Leadership team familiar with and excited about Webex. Then, them spreading the word helped align the company with the new Webex software coming and saved us a bunch on training. When users were more excited about a product, they soak it in better.
• This device has been a mainstay in our COVID working from home plans. This allows the business to keep running AND meet face to face when it's not safe yet to do so.

Incentivized