Cisco Webex DX80 (discontinued) vs. Glance

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Webex DX80 (discontinued)
Score 9.2 out of 10
N/A
The Cisco Webex DX80 was a technology supporting HD video conferencing and digital whiteboarding. It is discontinued, and is superseded by capabilities found in Cisco Desk Pro.N/A
Glance
Score 8.0 out of 10
N/A
Glance is a conferencing platform focused on customer engagement through visualization and collaboration.
$19
per month
Pricing
Cisco Webex DX80 (discontinued)Glance
Editions & Modules
No answers on this topic
Lite
$19.00
per month
Professional
$35.00
per month
Offerings
Pricing Offerings
Cisco Webex DX80 (discontinued)Glance
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco Webex DX80 (discontinued)Glance
Top Pros
Top Cons
Best Alternatives
Cisco Webex DX80 (discontinued)Glance
Small Businesses
Zoom
Zoom
Score 8.2 out of 10
Intercom
Intercom
Score 8.7 out of 10
Medium-sized Companies
Cisco Headsets
Cisco Headsets
Score 9.1 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Cisco Headsets
Cisco Headsets
Score 9.1 out of 10
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Webex DX80 (discontinued)Glance
Likelihood to Recommend
9.8
(26 ratings)
8.0
(2 ratings)
Usability
9.8
(18 ratings)
-
(0 ratings)
Support Rating
7.8
(26 ratings)
10.0
(1 ratings)
User Testimonials
Cisco Webex DX80 (discontinued)Glance
Likelihood to Recommend
Discontinued Products
It is an excellent choice for a personal device if you want to bring an independent device to meetings and add it as a second display at the same time. I don't believe that there is nearly as much benefit in using anything in a shared environment or in shared mode. My opinion is that the Room Kits that include displays that can flip or be touched by Samsung are more suited for that.
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Glance
Glance is an ideal tool where the customer base is not very technologically savvy. We support farmers, so this demographic is known for being behind on the technological advances of their industry. We are primarily a call center. Glance has helped our new agents be better equipped from day one, which results in their onboarding time being much quicker since they are able to see common issues first-hand
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Pros
Discontinued Products
  • Successful image/video quality.
  • By adjusting the camera angle, transmitting the document image to both you and the other party in a readable way.
  • Can be used as a touch screen and also as a PC monitor.
  • Can be managed by Call Manager, TMS, VCS.
  • Easy and user-friendly.
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Glance
  • Being able to start a meeting right from your task bar with minimal clicks is key for great customer service.
  • The ability to customize our support domain makes it an easy address to verbally give the customer.
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Cons
Discontinued Products
  • Touch controller calibration could be a challenge
  • You can’t use the camera like a normal web cam
  • When you use the adapter is HDMI to DVI and if you are gone for a few minutes the display goes dark. Refresh the display does not come back on easily.
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Glance
  • We would like more reporting features and more granularity with what we see.
  • We would like to schedule our own reports.
  • We would like more control over the user templates.
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Usability
Discontinued Products
In the workplace, Cisco Webex DX80 is ideal for group meetings. It's as simple as entering the room, dialing the destination number, and joining the video. It's simple and convenient. It offers an easy-to-use menu and user interface. My own opinion is that Cisco's usability is fantastic and I like it greatly. I encountered no issues.
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Glance
No answers on this topic
Support Rating
Discontinued Products
I give top marks for Cisco Webex DX80 support. We have Cisco Smartnet and I can confirm that they are exceptional in answering and resolving doubts and problems with the device. On the phone, you are quickly answered and one of the Cisco experts solves your problem in your language.
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Glance
Easy to get hold of and always very helpful. Having a support team dedicated to one product and one that will support all of your users (not just the admins) made it easy to implement in a small business.
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Alternatives Considered
Discontinued Products
Didn't have any experience with other product lines as our company was a user and a fan of the Cisco Webex platform so didn't bother to go to any other competition. Webex provided us with all that was required to fulfill our business needs while maintaining high end.
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Glance
Glance, while lacking some features of its competitors, is easy to use and standalone. Support for this application is dedicated to it and you can get near immediate support. This was key given the demographic of our staff.
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Return on Investment
Discontinued Products
  • It helped us get our Sr. Leadership team familiar with and excited about Webex. Then, them spreading the word helped align the company with the new Webex software coming and saved us a bunch on training. When users were more excited about a product, they soak it in better.
  • This device has been a mainstay in our COVID working from home plans. This allows the business to keep running AND meet face to face when it's not safe yet to do so.
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Glance
  • Glance has reduced the amount of time an agent spends on a single call by nearly 30%. This reduction in time has helped us attend to more customers and more quickly.
  • The speed at which our agents picked up this tool speaks to the ease of use and integration of Glance.
  • Overall, this has helped our team managers train their teams on the product more efficiently.
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ScreenShots

Cisco Webex DX80 (discontinued) Screenshots

Screenshot of DX80 product imageScreenshot of DX80 in actionScreenshot of DX80 in officeScreenshot of DX80 in officeScreenshot of DX80 in home office