Likelihood to Recommend It is an excellent choice for a personal device if you want to bring an independent device to meetings and add it as a second display at the same time. I don't believe that there is nearly as much benefit in using anything in a shared environment or in shared mode. My opinion is that the Room Kits that include displays that can flip or be touched by Samsung are more suited for that.
Read full review Think about your needs as an organization and whether you will be using primarily audio only or audio plus web. If audio only then ReadyTalk will certainly meet your need. If web, then shop around for functionality, support, and price. I am fairly "neutral" on ReadyTalk - neither a huge cheerleader nor a huge detractor.
Read full review Pros Successful image/video quality. By adjusting the camera angle, transmitting the document image to both you and the other party in a readable way. Can be used as a touch screen and also as a PC monitor. Can be managed by Call Manager, TMS, VCS. Easy and user-friendly. Read full review Screen share/conference calling: They make it quick and easy to join a meeting for your guests. They don't need to download anything; all they need to do is click on the link and enter the access code. Mobile App: The app has been great for our team as they can now easily start a meeting with a click of a button from the app. Recordings: It is very easy to record a webinar or conference call which you can then download. Read full review Cons Touch controller calibration could be a challenge You can’t use the camera like a normal web cam When you use the adapter is HDMI to DVI and if you are gone for a few minutes the display goes dark. Refresh the display does not come back on easily. Read full review If ReadyTalk provided an easier way to set up the initial call through a different platform aside from email, it may make things a bit simpler. ReadyTalk's monitor-specific screensharing process is a bit clunky and could be a bit better in identifying which monitor has been selected for sharing. ReadyTalk's admin dashboard could use a UI update. Read full review Usability In the workplace, Cisco Webex DX80 is ideal for group meetings. It's as simple as entering the room, dialing the destination number, and joining the video. It's simple and convenient. It offers an easy-to-use menu and user interface. My own opinion is that Cisco's usability is fantastic and I like it greatly. I encountered no issues.
Read full review ReadyTalk is easy to use, but I did find the initial integration to Outlook a bit cumbersome. I couldn't tell you how to do it now - someone else had to walk me through it when I started at the company. We also have a lot of issues with people trying to use their computers for audio; often, it stops working entirely mid-meeting
Read full review Support Rating I give top marks for Cisco Webex DX80 support. We have Cisco Smartnet and I can confirm that they are exceptional in answering and resolving doubts and problems with the device. On the phone, you are quickly answered and one of the Cisco experts solves your problem in your language.
Read full review They have been responsive to support-related issues.
Read full review Alternatives Considered Didn't have any experience with other product lines as our company was a user and a fan of the Cisco Webex platform so didn't bother to go to any other competition. Webex provided us with all that was required to fulfill our business needs while maintaining high end.
Read full review Other regions in our organization have implemented WebEx. We have experienced poor audio and lack of customer service in our region. For quick interoffice communication and screen share, we use
Skype for Business . Many people who have had the choice between WebEx and ReadyTalk will, more times than not, request a ReadyTalk account to be created. They feel the interface is much simpler to adapt. WebEx is not super friendly, especially on the backend of the tool.
Read full review Return on Investment It helped us get our Sr. Leadership team familiar with and excited about Webex. Then, them spreading the word helped align the company with the new Webex software coming and saved us a bunch on training. When users were more excited about a product, they soak it in better. This device has been a mainstay in our COVID working from home plans. This allows the business to keep running AND meet face to face when it's not safe yet to do so. Read full review Positive impact. Able to fluidly demonstrate our software over conference call at the drop of a dime Positively impacts clients onboarding process due to ability to screen share with a high amount of people at the same time Higher ROI due to ability to show clients our new platform before their purchase in order to show the value of our product in real time via Readytalk conference Read full review ScreenShots Cisco Webex DX80 (discontinued) Screenshots