What users are saying about
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Top Rated
2172 Ratings
50 Ratings
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Score 7.1 out of 100

Zoom

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Top Rated
2172 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Cisco Webex Events

WebEx is well suited for a no hassle way to do an online training or tutorial that requires users to learn about software or a website on the computer. WebEx is not really suited for a simple meeting that only requires voice (phone call). It is also not suited if participants need to share a mobile application from a mobile device.
Marcus Manderson | TrustRadius Reviewer

Zoom

I [suppose] every organization has different needs and based on that they can choose the app that suits them. There are several apps now like Google Meet, Zoho Meetings, Cisco, Teams, etc. Zoom is useful for instant meets and where you don't have a large number of participants. We felt Zoom was more than enough for our work and it could be easily accessed anywhere from any device.
Rakshith Ramesh | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Cisco Webex Events
5.6
Zoom
Dashboards
Cisco Webex Events
5.9
Zoom
Data exportability
Cisco Webex Events
5.3
Zoom

Performance & Compatibility of Online Events Software

Cisco Webex Events
6.2
Zoom
8.5
High quality audio
Cisco Webex Events
7.3
Zoom
8.8
Mobile support
Cisco Webex Events
5.2
Zoom
8.7
High quality video
Cisco Webex Events
Zoom
8.9
Low bandwidth requirements
Cisco Webex Events
Zoom
7.7

Online Meetings / Events

Cisco Webex Events
7.0
Zoom
8.5
Calendar integration
Cisco Webex Events
7.0
Zoom
8.5
Record meetings / events
Cisco Webex Events
6.6
Zoom
8.6
Slideshows
Cisco Webex Events
7.2
Zoom
8.6
Event registration
Cisco Webex Events
7.4
Zoom
Meeting initiation
Cisco Webex Events
Zoom
8.9
Integrates with social media
Cisco Webex Events
Zoom
7.8

Online Events Collaboration

Cisco Webex Events
6.7
Zoom
8.3
Audience polling
Cisco Webex Events
6.9
Zoom
8.1
Q&A
Cisco Webex Events
6.4
Zoom
8.3
Live chat
Cisco Webex Events
Zoom
8.7

Online Events Security

Cisco Webex Events
7.1
Zoom
8.5
Participant roles & permissions
Cisco Webex Events
7.0
Zoom
8.5
Confidential attendee list
Cisco Webex Events
7.3
Zoom
8.5
User authentication
Cisco Webex Events
Zoom
8.6

Online Events Marketing

Cisco Webex Events
6.0
Zoom
Branding options
Cisco Webex Events
5.9
Zoom
Integration to Marketing Automation
Cisco Webex Events
6.1
Zoom

Screen Sharing

Cisco Webex Events
Zoom
8.8
Desktop sharing
Cisco Webex Events
Zoom
9.1
Whiteboards
Cisco Webex Events
Zoom
8.4

Pros

Cisco Webex Events

  • For users that have never used WebEx, the interface is very user-friendly and easy to adopt.
  • WebEx allows for both facilitators and attendees to engage with one another via various methods (chat, questions, surveys, etc.).
  • The ability to record your session for those unable to attend is excellent. The videos that are captured are high quality.
  • WebEx integrates directly with a large number of learning management systems, which is great for tracking training items for attendees.
Brennan Andrews | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

Cisco Webex Events

  • It would be nice if Cisco Webex Events allows us to playback the seminar on mobile devices.
  • And the booting time is high compared to Cisco Webex Meetings. Depending on the internet speed and other factors, it varies. Sometimes it takes 2minutes, which is frustrating.
Anonymous | TrustRadius Reviewer

Zoom

  • Using it for recording practice interviews and playing back for critiquing, is awkward and kludgy at best. The steps are: Record the session, then END THE MEETING so that Zoom can save the recording. Then get the recording ready to play, then have the client log in AGAIN, you log in AGAIN, share the screen, play the recording.
  • Zoom should make it possible to have the interviewer, especially if the practice interview is recorded, to make themselves SMALL throughout the whole recording so that *the candidate* is the focus on the screen. Neither the Speaker view or the Gallery view does this.
  • There should be a separate timer on Zoom for the recording portion of the screen. I realize I can do this myself manually, but why can’t Zoom do it for me?
  • Zoom needs to have a way to get feedback like this. I could not find a way to give them this feedback on their product, on their site or in the dashboard. All we get is a database that is tone deaf. Nowhere could I find any "Feedback? Click here." Not good.
  • If by these suggestions I’m asking for more functionality, I understand an increased cost. But small companies like mine cannot pay hundreds of dollars a month - please have a very functional version that small firms can still afford. Thank you.
Joanne Meehl | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Events

Cisco Webex Events 8.0
Based on 1 answer
It is a great and reliable platform
Marcus Manderson | TrustRadius Reviewer

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Cisco Webex Events

Cisco Webex Events 8.2
Based on 5 answers
The product is stable and provides great meeting experience during large events or corporate town halls. Users can join instantly from any device without any hassle and bustle. This is quite convenient currently since many employees are on the move or work form home.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 9.0
Based on 17 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

Cisco Webex Events

Cisco Webex Events 10.0
Based on 2 answers
WebEx is available 24/7, as long as the user has a reliable internet connection and the WebEx servers are up (they are typically up when we need it).
Marcus Manderson | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Cisco Webex Events

Cisco Webex Events 10.0
Based on 2 answers
Fast, reliable, and consistent performance
Marcus Manderson | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

Cisco Webex Events

Cisco Webex Events 8.6
Based on 6 answers
Since it is cloud hosted, it stays in Cisco data centers, and they have been very reliable. That doesn't mean they don't have issues--all services do--but when they have, we had lots of communication and they were very proactive and made sure all of our issues were resolved.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 6.3
Based on 31 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

Cisco Webex Events

Cisco Webex Events 8.0
Based on 2 answers
The implementation process was fairly simple and straightforward
Marcus Manderson | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Events

We have now started using Zoom as it is relatively cheaper and also people are now more used to it as for small group meetings, this is preferred tool in our company. License to host Cisco Webex Events is limited to only HR department or senior executives in our company, hence for more formal events this is preferred tool.
Anonymous | TrustRadius Reviewer

Zoom

What I like about the most about Zoom, compared to Skype, is its dependability. Our IT department was being flooded constantly with tickets describing how bad their experience with Skype was. From dropped calls to poor quality, the solution was clear: we needed another platform. Zoom stepped in and was given the ability to show us what they could do. You expect technology like Zoom to integrate with your existing technology, but they did something that is harder to find these days and made our experiences better. That's why we chose Zoom. They made us better.
Charles Browder | TrustRadius Reviewer

Scalability

Cisco Webex Events

Cisco Webex Events 9.0
Based on 1 answer
The scalability is really easy
Marcus Manderson | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

Cisco Webex Events

  • We are currently only using Webex Events for webinars with external clients or stakeholders, since it is too cost prohibitive to use it internally.
  • Webex Events is cost prohibitive even for use with only external users, given that there are similar tools with similar functionality at lower price points.
  • Webex Events has enabled us to reach users far and wide, but is not unique in its ability to do this.
Anonymous | TrustRadius Reviewer

Zoom

  • Zoom has allowed all global users to easily join meetings without the assistance of IT admins or AV technicians. The technology that we used prior to Zoom was not user-friendly and made for many issues.
  • Webinars have made company-wide training very easy to conduct. This allows trainers to reach a huge audience without having to worry about interruptions and technical difficulties.
  • Collaboration and communication have been increased company-wide, which makes for greater gains for the company long term.
Tanner Lichty | TrustRadius Reviewer

Screenshots

Cisco Webex Events

Pricing Details

Cisco Webex Events

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Events Editions & Modules

Edition
Starter$13.501
Business$26.951
  1. Per User Per Month
Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector$491
Business19.991
  1. per month
SaaS Edition
Basic$0
Pro14.992
Business19.992
Zoom Room Conference Room$492
Webinar54.992
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Webex Events
6.4
Zoom
9.0

Likelihood to Renew

Cisco Webex Events
8.0
Zoom
9.5

Usability

Cisco Webex Events
8.2
Zoom
9.0

Reliability and Availability

Cisco Webex Events
10.0
Zoom
10.0

Performance

Cisco Webex Events
10.0
Zoom
10.0

Support Rating

Cisco Webex Events
8.6
Zoom
6.3

Implementation Rating

Cisco Webex Events
8.0
Zoom
10.0

Scalability

Cisco Webex Events
9.0
Zoom
10.0

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