What users are saying about
29 Ratings
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Score 8.2 out of 100
Top Rated
24 Ratings
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Score 9.2 out of 100

Attribute Ratings

  • Crownpeak Digital Quality Management (DQM) is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.6

Cisco Webex Experience Management

86%
10 Ratings
9.0

Crownpeak DQM

90%
13 Ratings

Likelihood to Renew

Cisco Webex Experience Management

N/A
0 Ratings
9.6

Crownpeak DQM

96%
2 Ratings

Usability

8.2

Cisco Webex Experience Management

82%
1 Rating
8.5

Crownpeak DQM

85%
12 Ratings

Availability

Cisco Webex Experience Management

N/A
0 Ratings
9.1

Crownpeak DQM

91%
1 Rating

Performance

Cisco Webex Experience Management

N/A
0 Ratings
9.1

Crownpeak DQM

91%
1 Rating

Support Rating

8.2

Cisco Webex Experience Management

82%
1 Rating
8.8

Crownpeak DQM

88%
12 Ratings

Online Training

Cisco Webex Experience Management

N/A
0 Ratings
9.1

Crownpeak DQM

91%
1 Rating

Implementation Rating

Cisco Webex Experience Management

N/A
0 Ratings
9.1

Crownpeak DQM

91%
1 Rating

Configurability

Cisco Webex Experience Management

N/A
0 Ratings
7.3

Crownpeak DQM

73%
1 Rating

Product Scalability

Cisco Webex Experience Management

N/A
0 Ratings
9.1

Crownpeak DQM

91%
1 Rating

Vendor post-sale

Cisco Webex Experience Management

N/A
0 Ratings
9.1

Crownpeak DQM

91%
1 Rating

Vendor pre-sale

Cisco Webex Experience Management

N/A
0 Ratings
9.1

Crownpeak DQM

91%
1 Rating

Likelihood to Recommend

Cisco

Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business
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Crownpeak

If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
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Pros

Cisco

  • Audio and video quality is amazing.
  • Screen sharing is easy.
  • Very secure connection.
  • Collaboration is made easy.
  • Easy access thanks to different versions available.
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Crownpeak

  • Ensures quality and consistency of content implementation across distributed teams and markets.
  • Quick and easy content updates across global digital ecosystems.
  • Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)
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Cons

Cisco

  • No break out rooms[.]
  • Expensive relative to other similar products[.]
  • Video call is not effective as Zoom[.]
  • Ask to download client always[.]
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Crownpeak

  • It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
  • There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
  • Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
  • It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
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Pricing Details

Cisco Webex Experience Management

Starting Price

$0 Per Month / 50 Responses / 1 user

Editions & Modules

Cisco Webex Experience Management editions and modules pricing
EditionModules
FREE$01
BASIC$252
STANDARD$503
PREMIUM$1004
EASY12 ¢5
ENTERPRISE$5006

Footnotes

  1. Per Month / 50 Responses / 1 user
  2. Per Month / 200 Responses / 2 users
  3. Per Month / 500 Responses / 2 users
  4. Per Month / 1000 Responses / 4 users
  5. Per Response / Unlimited users
  6. Customized Usage Packages

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

Crownpeak DQM

Starting Price

Editions & Modules

Crownpeak DQM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Cisco

    No answers on this topic

    Crownpeak

    We've seen competitors, they're not doing as well of a job as dqm is. It's a wonderful tool and there a huge opportunities for crownpeak
    Read full review

    Usability

    Cisco

    No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
    Read full review

    Crownpeak

    I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.
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    Reliability and Availability

    Cisco

    No answers on this topic

    Crownpeak

    Haven't had issues accessing the dashboard when needed.
    Read full review

    Performance

    Cisco

    No answers on this topic

    Crownpeak

    No issues with speed and performance
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    Support Rating

    Cisco

    Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
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    Crownpeak

    Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.
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    Online Training

    Cisco

    No answers on this topic

    Crownpeak

    Product is straight-forward but the training was helpful and beneficial
    Read full review

    Implementation Rating

    Cisco

    No answers on this topic

    Crownpeak

    Ensure that you are ready with a solid process to address issues
    Read full review

    Alternatives Considered

    Cisco

    Cisco Webex Experience Management offers customers a comprehensive selection of maturity models during the subscription, depending on their needs. One agreement covers software, features, services, and technical support. easy-to-use SaaS-based product that brands can use to measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights for Customer Experience improvement, and address issues as they happen at any touchpoint of interaction with the customer. The vendor further states a brand can go live in just 30 minutes across a global network of locations and multiple touchpoints of interaction, and that the solution is designed to integrate with the users’ existing tools including CRM solutions, POS data, and ERP solutions.
    Read full review

    Crownpeak

    Crownpeak Digital Quality Management (DQM) has all the tools in one dashboard for all possible needs of a website to resolve SEO and other issues. Whereas WordPress is more of searching for the right plugin to assist in finding all the issues you might have a need to address.

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    Scalability

    Cisco

    No answers on this topic

    Crownpeak

    haven't had issues accessing when needed.
    Read full review

    Return on Investment

    Cisco

    • Improved on work speed and efficiency by working in great and organized teams.
    • Management of customer journey in an orderly way.
    • It cuts off some people from joining or participating in a meeting.
    Read full review

    Crownpeak

    • When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
    • Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
    • The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.
    Read full review

    Screenshots

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