Cisco Webex Experience Management (discontinued) vs. eZ Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Webex Experience Management (discontinued)
Score 8.8 out of 10
Mid-Size Companies (51-1,000 employees)
Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.N/A
eZ Platform
Score 5.0 out of 10
N/A
ezPlatform, formerly ezPublish is a content management solution from eZ Systems. The vendor says their solution provides organizations with the technology and framework to build a suite of digital experiences including news and media sites, brand sites, multichannel apps and the Internet of Things, intranets and web portals. This solution is multichannel, multilingual and multisite ready. ezPlatform features user defined content and classes, version control, templates, workflow…N/A
Pricing
Cisco Webex Experience Management (discontinued)eZ Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Webex Experience Management (discontinued)eZ Platform
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco Webex Experience Management (discontinued)eZ Platform
Top Pros
Top Cons
Features
Cisco Webex Experience Management (discontinued)eZ Platform
Security
Comparison of Security features of Product A and Product B
Cisco Webex Experience Management (discontinued)
-
Ratings
eZ Platform
9.0
1 Ratings
11% above category average
Role-based user permissions00 Ratings9.01 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Cisco Webex Experience Management (discontinued)
-
Ratings
eZ Platform
8.0
1 Ratings
4% above category average
API00 Ratings7.01 Ratings
Internationalization / multi-language00 Ratings9.01 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
Cisco Webex Experience Management (discontinued)
-
Ratings
eZ Platform
5.4
1 Ratings
34% below category average
WYSIWYG editor00 Ratings7.01 Ratings
Code quality / cleanliness00 Ratings5.01 Ratings
Admin section00 Ratings7.01 Ratings
Page templates00 Ratings3.01 Ratings
Library of website themes00 Ratings2.01 Ratings
Publishing workflow00 Ratings8.01 Ratings
Form generator00 Ratings6.01 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
Cisco Webex Experience Management (discontinued)
-
Ratings
eZ Platform
5.6
1 Ratings
27% below category average
Content taxonomy00 Ratings9.01 Ratings
SEO support00 Ratings5.01 Ratings
Bulk management00 Ratings2.01 Ratings
Availability / breadth of extensions00 Ratings6.01 Ratings
Community / comment management00 Ratings6.01 Ratings
Best Alternatives
Cisco Webex Experience Management (discontinued)eZ Platform
Small Businesses
Sogolytics
Sogolytics
Score 8.9 out of 10
Divi
Divi
Score 9.8 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Image Relay
Image Relay
Score 9.5 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Tridion
Tridion
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Webex Experience Management (discontinued)eZ Platform
Likelihood to Recommend
9.0
(13 ratings)
6.0
(1 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
Usability
8.2
(1 ratings)
-
(0 ratings)
Support Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
Cisco Webex Experience Management (discontinued)eZ Platform
Likelihood to Recommend
Discontinued Products
Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business
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eZ Systems
For a new site: 1. Are there any hosting requirements? eZ Publish works best on a traditional LAMP stack. 2. What is the expertise of the development and systems administrations individuals? There should be some PHP development experience and a solid level of Apache and MySQL hosting. 3. Who will be managing the content of the site? What is their bandwidth for training? For ongoing content changes?
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Pros
Discontinued Products
  • Audio and video quality is amazing.
  • Screen sharing is easy.
  • Very secure connection.
  • Collaboration is made easy.
  • Easy access thanks to different versions available.
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eZ Systems
  • Content Taxonomy: Content is managed in a tree. Though taxonomy vs folksonomy is a near-religious debate among professionals, clients seeing the system for the first time just seem to "get it" more often.
  • Content Flexibility: Common content types such as blog posts and articles are available out of the box. However, customizing these and creating new content types is very easy.
  • Developer Friendly: Developers need only a little PHP experience to get started. Of course being an expert doesn't hurt and opens the door for the development of custom modules.
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Cons
Discontinued Products
  • Not always intuitive or user friendly
  • Getting the most out of the software requires dedicated personnel/time
  • Not that useful unless you'll do something with the data
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eZ Systems
  • The template language: Outputting content or doing something special with it requires use of the templating language. Myself along with other developers I have trained, found this to be one of the biggest hurdles.
  • Layout of physical files: The system decides what settings files and templates to use based on a hierarchy of modules. The same file can exist in multiple modules and you can find yourself deep within very similar looking folder structures, causing confusion during debugging.
  • Community: eZ has a solid set of community contributors but the gap between it and Drupal or Wordpress is pretty large.
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Likelihood to Renew
Discontinued Products
We are happy with Cisco webex services. Webex is great platform to conduct our all kind of online meets.
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eZ Systems
No answers on this topic
Usability
Discontinued Products
No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
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eZ Systems
No answers on this topic
Support Rating
Discontinued Products
Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
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eZ Systems
No answers on this topic
Alternatives Considered
Discontinued Products
As I remember in 2011-12 Cisco was [the] only goto collaboration tool and it made [the] life of [the] entire team [fun-filled] and productive. The ease of connecting [teams] across the world and making communication effective[.]
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eZ Systems
eZ Publish isn't as large in community size and number of installations as other content management systems. However, it's just as capable and met our needs:
  • Developers, system administrators, and project manager can all speak the same language during the development and maintenance cycles of a site.
  • End-user training is very straight-forward.
  • Vendor support is available.
  • Client IT departments can access if need (developers/designers/sysadmins).
  • The community is there (forums) and there are solid contributions (extensions) from both the vendor and the community.
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Return on Investment
Discontinued Products
  • We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet.
  • We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction.
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eZ Systems
  • Common knowledge: By making eZ a core offering, developers, system administrators, and project managers were able to communicate with each other effectively.
  • Training: Due to its content taxonomy, end-user training often went well.
  • Support: In our case, we had Gold support from eZ Publish which saved time and helped with customizations.
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ScreenShots

eZ Platform Screenshots

Screenshot of Editors and marketers create content.Screenshot of Content strategists model their content.