What users are saying about
29 Ratings
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Score 8.2 out of 100
3 Ratings
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Score 5 out of 100

Feature Set Ratings

    Security

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    9.0

    eZ Platform

    90%
    eZ Platform ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Platform & Infrastructure

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    8.0

    eZ Platform

    80%
    eZ Platform ranks higher in 2/2 features

    API

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Internationalization / multi-language

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Web Content Creation

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    5.4

    eZ Platform

    54%
    eZ Platform ranks higher in 7/7 features

    WYSIWYG editor

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Code quality / cleanliness

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Admin section

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Page templates

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Library of website themes

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Publishing workflow

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Form generator

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Web Content Management

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    5.6

    eZ Platform

    56%
    eZ Platform ranks higher in 5/5 features

    Content taxonomy

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    SEO support

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Bulk management

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Availability / breadth of extensions

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Community / comment management

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Attribute Ratings

    • Cisco Webex Experience Management is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.6

    Cisco Webex Experience Management

    86%
    10 Ratings
    6.0

    eZ Platform

    60%
    1 Rating

    Usability

    8.2

    Cisco Webex Experience Management

    82%
    1 Rating

    eZ Platform

    N/A
    0 Ratings

    Support Rating

    8.2

    Cisco Webex Experience Management

    82%
    1 Rating

    eZ Platform

    N/A
    0 Ratings

    Likelihood to Recommend

    Cisco

    Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business
    Read full review

    eZ Systems

    For a new site: 1. Are there any hosting requirements? eZ Publish works best on a traditional LAMP stack. 2. What is the expertise of the development and systems administrations individuals? There should be some PHP development experience and a solid level of Apache and MySQL hosting. 3. Who will be managing the content of the site? What is their bandwidth for training? For ongoing content changes?
    Read full review

    Pros

    Cisco

    • Audio and video quality is amazing.
    • Screen sharing is easy.
    • Very secure connection.
    • Collaboration is made easy.
    • Easy access thanks to different versions available.
    Read full review

    eZ Systems

    • Content Taxonomy: Content is managed in a tree. Though taxonomy vs folksonomy is a near-religious debate among professionals, clients seeing the system for the first time just seem to "get it" more often.
    • Content Flexibility: Common content types such as blog posts and articles are available out of the box. However, customizing these and creating new content types is very easy.
    • Developer Friendly: Developers need only a little PHP experience to get started. Of course being an expert doesn't hurt and opens the door for the development of custom modules.
    Read full review

    Cons

    Cisco

    • No break out rooms[.]
    • Expensive relative to other similar products[.]
    • Video call is not effective as Zoom[.]
    • Ask to download client always[.]
    Read full review

    eZ Systems

    • The template language: Outputting content or doing something special with it requires use of the templating language. Myself along with other developers I have trained, found this to be one of the biggest hurdles.
    • Layout of physical files: The system decides what settings files and templates to use based on a hierarchy of modules. The same file can exist in multiple modules and you can find yourself deep within very similar looking folder structures, causing confusion during debugging.
    • Community: eZ has a solid set of community contributors but the gap between it and Drupal or Wordpress is pretty large.
    Read full review

    Pricing Details

    Cisco Webex Experience Management

    Starting Price

    $0 Per Month / 50 Responses / 1 user

    Editions & Modules

    Cisco Webex Experience Management editions and modules pricing
    EditionModules
    FREE$01
    BASIC$252
    STANDARD$503
    PREMIUM$1004
    EASY12 ¢5
    ENTERPRISE$5006

    Footnotes

    1. Per Month / 50 Responses / 1 user
    2. Per Month / 200 Responses / 2 users
    3. Per Month / 500 Responses / 2 users
    4. Per Month / 1000 Responses / 4 users
    5. Per Response / Unlimited users
    6. Customized Usage Packages

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    eZ Platform

    Starting Price

    Editions & Modules

    eZ Platform editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Cisco

      No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
      Read full review

      eZ Systems

      No answers on this topic

      Support Rating

      Cisco

      Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
      Read full review

      eZ Systems

      No answers on this topic

      Alternatives Considered

      Cisco

      Cisco Webex Experience Management offers customers a comprehensive selection of maturity models during the subscription, depending on their needs. One agreement covers software, features, services, and technical support. easy-to-use SaaS-based product that brands can use to measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights for Customer Experience improvement, and address issues as they happen at any touchpoint of interaction with the customer. The vendor further states a brand can go live in just 30 minutes across a global network of locations and multiple touchpoints of interaction, and that the solution is designed to integrate with the users’ existing tools including CRM solutions, POS data, and ERP solutions.
      Read full review

      eZ Systems

      eZ Publish isn't as large in community size and number of installations as other content management systems. However, it's just as capable and met our needs:
      • Developers, system administrators, and project manager can all speak the same language during the development and maintenance cycles of a site.
      • End-user training is very straight-forward.
      • Vendor support is available.
      • Client IT departments can access if need (developers/designers/sysadmins).
      • The community is there (forums) and there are solid contributions (extensions) from both the vendor and the community.
      Read full review

      Return on Investment

      Cisco

      • Improved on work speed and efficiency by working in great and organized teams.
      • Management of customer journey in an orderly way.
      • It cuts off some people from joining or participating in a meeting.
      Read full review

      eZ Systems

      • Common knowledge: By making eZ a core offering, developers, system administrators, and project managers were able to communicate with each other effectively.
      • Training: Due to its content taxonomy, end-user training often went well.
      • Support: In our case, we had Gold support from eZ Publish which saved time and helped with customizations.
      Read full review

      Screenshots

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