Cisco Webex Experience Management (discontinued) vs. Inbenta Enterprise Search
Cisco Webex Experience Management (discontinued) vs. Inbenta Enterprise Search
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Webex Experience Management (discontinued) | Mid-Size Companies (51-1,000 employees) | Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available. | N/A | |
Inbenta Enterprise Search | Enterprise companies (1,001+ employees) | Inbenta is a conversational intelligence technology provider headquartered in Sunnyvale. Inbenta Search is a search tool built with the vendor’s Symbolic AI and Natural Language Processing (NLP) that aims to help the user reduce support cost by understanding customers’ questions and quickly delivering the most relevant answers, providing a self-service solution to customer support. | N/A |
Cisco Webex Experience Management (discontinued) | Inbenta Enterprise Search | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com. | ||||||||||||||
More Pricing Information |
Cisco Webex Experience Management (discontinued) | Inbenta Enterprise Search | |
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Top Pros | ||
Top Cons |
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Cisco Webex Experience Management (discontinued) | Inbenta Enterprise Search | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Algolia Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Guru Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Guru Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Webex Experience Management (discontinued) | Inbenta Enterprise Search | |
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Likelihood to Recommend | 9.0 (13 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | - (0 ratings) |
Usability | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (1 ratings) | - (0 ratings) |
Cisco Webex Experience Management (discontinued) | Inbenta Enterprise Search | |
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Likelihood to Recommend | Discontinued Products | Inbenta Technologies Inc. |
Pros | Discontinued Products | Inbenta Technologies Inc. |
Cons | Discontinued Products | Inbenta Technologies Inc. |
Likelihood to Renew | Discontinued Products | Inbenta Technologies Inc. No answers on this topic |
Usability | Discontinued Products | Inbenta Technologies Inc. No answers on this topic |
Support Rating | Discontinued Products | Inbenta Technologies Inc. No answers on this topic |
Alternatives Considered | Discontinued Products | Inbenta Technologies Inc. |
Return on Investment | Discontinued Products | Inbenta Technologies Inc. |
ScreenShots | Inbenta Enterprise Search Screenshots |