What users are saying about
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Top Rated
1267 Ratings
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67 Ratings

Webex Meetings

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Top Rated
1267 Ratings
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Score 8.2 out of 100

Cisco Webex Room Series

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67 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Webex Meetings

Webex Meetings is more focused on organizations and users with needs above the average: HD video and audio, possibility of participating from any device, by desktop, mobile, video conference equipment or browser, share screen, documents or record and edit meetings , among other features, all safely and up to 1000 participants in each meeting. If a more basic collaborative solution is required, the advice is to use another provider.
Leonardo Gonzalez | TrustRadius Reviewer

Cisco Webex Room Series

Obviously, Cisco Webex Room Series devices are optimized for a Webex Meetings environment. webex devices combined with Webex Meetings are by far the best video conferencing solution on the market. They also work well for Teams meetings (with CVI or simply in Web RTC). On the other hand, in a Zoom environment, the situation becomes more complicated. You must absolutely have the Zoom Connector.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Webex Meetings
8.1
Cisco Webex Room Series
High quality audio
Webex Meetings
8.4
Cisco Webex Room Series
High quality video
Webex Meetings
8.4
Cisco Webex Room Series
Low bandwidth requirements
Webex Meetings
7.5
Cisco Webex Room Series
Mobile support
Webex Meetings
8.2
Cisco Webex Room Series

Screen Sharing

Webex Meetings
8.5
Cisco Webex Room Series
Desktop sharing
Webex Meetings
8.8
Cisco Webex Room Series
Whiteboards
Webex Meetings
8.2
Cisco Webex Room Series

Online Meetings / Events

Webex Meetings
8.4
Cisco Webex Room Series
Calendar integration
Webex Meetings
8.6
Cisco Webex Room Series
Meeting initiation
Webex Meetings
8.5
Cisco Webex Room Series
Integrates with social media
Webex Meetings
7.6
Cisco Webex Room Series
Record meetings / events
Webex Meetings
8.7
Cisco Webex Room Series
Slideshows
Webex Meetings
8.6
Cisco Webex Room Series

Online Events Collaboration

Webex Meetings
8.4
Cisco Webex Room Series
Live chat
Webex Meetings
8.4
Cisco Webex Room Series
Audience polling
Webex Meetings
8.5
Cisco Webex Room Series
Q&A
Webex Meetings
8.4
Cisco Webex Room Series

Online Events Security

Webex Meetings
8.4
Cisco Webex Room Series
User authentication
Webex Meetings
8.5
Cisco Webex Room Series
Participant roles & permissions
Webex Meetings
8.5
Cisco Webex Room Series
Confidential attendee list
Webex Meetings
8.1
Cisco Webex Room Series

Pros

Webex Meetings

  • it is very robust and Stable
  • Security is one important strength
  • it is easy to use, and even when shared to arrange meetings with customer that are more familiar in using other Meeting Tools, they find it easy to use and better than the tools they have been using.
  • It is curious how they like the way they could change the Virtual Background and how better it looks than others
Mike Martinez | TrustRadius Reviewer

Cisco Webex Room Series

  • The Cisco Spark Room series has many new technologies that make this unit well worth the purchase. The auto room framing feature makes manual zoom and focus a thing of the past. The unit will auto zoom and pan to frame the screen around a single person in a conference room or zoom out and capture the whole room if there are multiple people in the conference. The Cisco Spark Room series also has an active speaker tracking system that will track users in the room and pan and zoom when that person is speaking.
  • The Cisco Spark Room series units can be cloud or on-premise registered taking advantage of whichever platform best suits your needs and current investments.
  • When the Cisco Spark Room series units are attached to 4K TVs or monitors you get the best possible resolution for video viewing with crystal clear presentations.
Brian Munn | TrustRadius Reviewer

Cons

Webex Meetings

  • Better integration with other platforms such as Panopto (currently only one video source can be saved instead of one explicit presenter and one explicit content window
  • Needs a bigger marketplace similar to Zoom
  • Virtual backgrounds needs improvement and should include motion backgrounds
  • Consolidate all the different products (Webex Meetings, Event, Training, Support centers) into one product
  • Allow fullscreen video of presenter video on secondary monitor
Anonymous | TrustRadius Reviewer

Cisco Webex Room Series

  • The most notable issue we see during projects is the fact that the cost of the product sometimes is way too high for the benefit. In other words, sometimes, you'd like to have a video endpoint in a small room, but you can't budget to buy such good equipment.
  • Comparing to other remote controls (i.e. Apple TV), sometimes the remote can be very complex for simple operations like starting a meeting or ending a meeting.
Eduardo Viero | TrustRadius Reviewer

Likelihood to Renew

Webex Meetings

Webex Meetings 7.6
Based on 34 answers
Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
Jess Messenger | TrustRadius Reviewer

Cisco Webex Room Series

Cisco Webex Room Series 9.0
Based on 3 answers
We like our Cisco endpoints a lot. However, the technology is getting better in the Zoom room market and we are interested in exploring those options. I'd really like to see some new improvements in the room kit series such as wireless controllers and the ability to mount the room kits in multiple configurations. I would also like to see the Room Kit and Room Kit Plus series standardize their audio line inputs to accommodate 3rd party microphone and DSP solutions.
Steve Demetrious | TrustRadius Reviewer

Usability

Webex Meetings

Webex Meetings 8.9
Based on 63 answers
Cisco Webex Meetings is a really easy-to-use solution. Cisco has a mentality linked to joining meetings: one button to push. There is always the same big green button that appears everywhere—on invitation emails, in the calendar, on videoconferencing devices, on the application in our phones and tablets. One button and the meeting is started. Anyone can start a meeting.The solution is therefore minimally demanding for IT teams, and even easy to set up and support for smaller environments where there simply isn't an IT team.
Anonymous | TrustRadius Reviewer

Cisco Webex Room Series

Cisco Webex Room Series 8.8
Based on 7 answers
The OS is extremely intuitive and Cisco worked hard and keeping things simple from deployment to end-user functionalities. When you add a guy that’s coming in to play in the latest releases this makes for a very compelling and productive offer/ product. Even for new users, there is practically no learning curve as everyone in the work environment has previously used Webex Room Series.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Webex Meetings

Webex Meetings 9.0
Based on 134 answers
Has always been very reliable with only a couple of issues in the past year. Video and audio quality is always very good, however the platform does struggle with many people on video and audio (could also have something to do with computer bandwidth). We had over 50 people on a video call and found the platform to crash repeatedly, however for something like this I would recommend leveraging Webex events
Anonymous | TrustRadius Reviewer

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
Once the order was place we received very quickly
Brian Munn | TrustRadius Reviewer

Performance

Webex Meetings

Webex Meetings 8.7
Based on 113 answers
Overall performance of loading the application is fast. On occasions, the meeting can take time to load in the browser version. The app usually loads faster both on desktop and mobile. Integration with MS Outlook is available. While I have not noticed [...] reduced performance within Cisco Webex Meetings because of this integration, I have seen delays in MS Outlook when adding the meeting link to calendars
Brijesh Shirodkar | TrustRadius Reviewer

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
Great product with a great user experience
Brian Munn | TrustRadius Reviewer

Support Rating

Webex Meetings

Webex Meetings 8.3
Based on 115 answers
The response time is very fast via email. Most of the time, they also follow-up with a call but I usually need my questions answered via email.I think their support emails are bit bland and impersonal. They may think it's a good idea to list all applicable managers in their emails but that's not really all the important to me. In fact seeing so many people listed makes me wonder if I'd have to contact someone else to get my question answered or problem resolved.
Anonymous | TrustRadius Reviewer

Cisco Webex Room Series

Cisco Webex Room Series 9.1
Based on 19 answers
As long as the video endpoint is under contract, you don't need to worry about support from Cisco TAC, be it for case creation, feature incidents/requests, and ultimately replacements. Ticket creation or service requests are as easy as emailing Cisco, or by do-it-yourself via the Cisco Portal. Response time is good, even with the pandemic happening.There's room for improvement where some engineers (TAC) need a little bit more training, as the template they use contains questions that are often already answered by the customer.
Anonymous | TrustRadius Reviewer

In-Person Training

Webex Meetings

Webex Meetings 6.4
Based on 1 answer
It is very good to have an in-person training at times as well as they can show you in in person how to configure an operating system
Anonymous | TrustRadius Reviewer

Cisco Webex Room Series

No score
No answers yet
No answers on this topic

Online Training

Webex Meetings

Webex Meetings 7.8
Based on 2 answers
We mostly use training from Cisco's online training programs which is very informative and can be easily incorporated into our daily schedules without disrupting our normal working activities. There are many online training materials are available on cisco's website as well as other third-party training companies may also provide additional training.
Anonymous | TrustRadius Reviewer

Cisco Webex Room Series

No score
No answers yet
No answers on this topic

Implementation Rating

Webex Meetings

Webex Meetings 9.1
Based on 17 answers
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Chris Carpenter | TrustRadius Reviewer

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
Very easy to implement. Integration into our Unified Communications platform was simple and quick
Brian Munn | TrustRadius Reviewer

Alternatives Considered

Webex Meetings

I find Cisco Webex Meetings to be the easiest to use from the following standpoints:- Google Hangouts can have firewall issues for my customers; Cisco Webex Meetings doesn't- Our company finds it hard at times to take presenter rights in Teams, and we often need to present- Skype can be difficult to log into; Cisco Webex Meetings isn't- Some of my accounts weren't allowed by their internal IT teams to use Zoom when Zoom had security issues; Cisco Webex Meetings was always considered an acceptable option
Anonymous | TrustRadius Reviewer

Cisco Webex Room Series

We pay about the same (a little more per room but not more that $1000) for the addition of video in to each conference room. So this was such a great addition for us because once you add video into the mix then the meeting changes. Things get done faster, people are more focused and engaged. And overall happier. They think they will not like it, but in the end, our users really like to see each other and feel more connected. It's especially relevant now that we have this COVID stuff keeping us apart. Cisco has been a life saver during this time.
Joshua Baever | TrustRadius Reviewer

Scalability

Webex Meetings

Webex Meetings 8.9
Based on 114 answers
  • Pay as you grow [the] solution. Only add license[s] when more user need it
  • License include[s] Cisco Webex Meetings and Webex Teams. Can be shared for entire departments and sites as needed
  • Using cloud storage, so meeting and presentation can be store on cloud. No need to provide on-premise server
  • For remote/branch user they can seamlessly join meeting from their endpoint device
  • License assignment is very simple using cloud console
Budi Ezeddin | TrustRadius Reviewer

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
The product and backend systems are designed to scale from small to very large organization seamlessly and easily
Brian Munn | TrustRadius Reviewer

Return on Investment

Webex Meetings

  • Webex Meetings has made it a seamless experience with meeting with customers during the pandemic.
  • Some customers are moving away from Webex Meetings to MS Teams due to costs which need to be reduced to compete.
  • Having face to face meetings via Webex Meetings has reduced travel costs when an in-person meeting is not necessary.
(Brian) Keith Klevenski | TrustRadius Reviewer

Cisco Webex Room Series

  • Ability to integrate with existing displays and conference room setup helped to reduce cost.
  • Audio and video quality improves the feel of web conferencing and makes meetings higher quality.
  • High cost and not everyone goes through the effort to make use of it.
Kaleb-John Loo | TrustRadius Reviewer

Screenshots

Webex Meetings

Pricing Details

Webex Meetings

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex Meetings Editions & Modules

Edition
Free$0.001
Starter$13.501
Plus$17.951
Business$26.951
  1. per month
Additional Pricing Details
Pricing available by monthly or annual subscription, with discounts available for annual commitments.

Cisco Webex Room Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Room Series Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex Meetings
8.5
Cisco Webex Room Series
9.7

Likelihood to Renew

Webex Meetings
7.6
Cisco Webex Room Series
9.0

Usability

Webex Meetings
8.9
Cisco Webex Room Series
8.8

Reliability and Availability

Webex Meetings
9.0
Cisco Webex Room Series
10.0

Performance

Webex Meetings
8.7
Cisco Webex Room Series
10.0

Support Rating

Webex Meetings
8.3
Cisco Webex Room Series
9.1

In-Person Training

Webex Meetings
6.4
Cisco Webex Room Series

Online Training

Webex Meetings
7.8
Cisco Webex Room Series

Implementation Rating

Webex Meetings
9.1
Cisco Webex Room Series
10.0

Scalability

Webex Meetings
8.9
Cisco Webex Room Series
10.0

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