What users are saying about
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Top Rated
981 Ratings
29 Ratings

Webex Meetings

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Top Rated
981 Ratings
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Score 8.2 out of 100
29 Ratings
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Score 6.4 out of 100

Likelihood to Recommend

Webex Meetings

This solution is built for business. They have the back end support and metrics that administrators love and they have the one button to push features that make joining meetings so easy. This solution works for the technical and non-technical and is a great fit for any company. It's also built to be video first so make sure your users are ready for that because it's an important feature that if missed or turned off (which you can do) will just make the solution lose so much of its depth.
Joshua Baever | TrustRadius Reviewer

Mitel MiCollab

Excellent for the receptionist - allows easy transfer and viewing of incoming calls. The chat feature is helpful as well. Transfer and conference options are easy to use click option. Good for sales as well - easy to sync phone and smartphone so they are never out of reach. Also good for checking message and calls that may have been missed
Nathan Venno | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Webex Meetings
8.1
Mitel MiCollab
High quality audio
Webex Meetings
8.3
Mitel MiCollab
High quality video
Webex Meetings
8.2
Mitel MiCollab
Low bandwidth requirements
Webex Meetings
7.5
Mitel MiCollab
Mobile support
Webex Meetings
8.3
Mitel MiCollab

Screen Sharing

Webex Meetings
8.6
Mitel MiCollab
Desktop sharing
Webex Meetings
8.8
Mitel MiCollab
Whiteboards
Webex Meetings
8.4
Mitel MiCollab

Online Meetings / Events

Webex Meetings
8.3
Mitel MiCollab
Calendar integration
Webex Meetings
8.7
Mitel MiCollab
Meeting initiation
Webex Meetings
8.5
Mitel MiCollab
Integrates with social media
Webex Meetings
7.4
Mitel MiCollab
Record meetings / events
Webex Meetings
8.5
Mitel MiCollab
Slideshows
Webex Meetings
8.6
Mitel MiCollab

Online Events Collaboration

Webex Meetings
8.4
Mitel MiCollab
Live chat
Webex Meetings
8.4
Mitel MiCollab
Audience polling
Webex Meetings
8.4
Mitel MiCollab
Q&A
Webex Meetings
8.4
Mitel MiCollab

Online Events Security

Webex Meetings
8.3
Mitel MiCollab
User authentication
Webex Meetings
8.3
Mitel MiCollab
Participant roles & permissions
Webex Meetings
8.6
Mitel MiCollab
Confidential attendee list
Webex Meetings
8.0
Mitel MiCollab

Project Management

Webex Meetings
Mitel MiCollab
7.5
Task Management
Webex Meetings
Mitel MiCollab
6.2
Gantt Charts
Webex Meetings
Mitel MiCollab
8.0
Scheduling
Webex Meetings
Mitel MiCollab
6.5
Workflow Automation
Webex Meetings
Mitel MiCollab
9.0
Mobile Access
Webex Meetings
Mitel MiCollab
6.8
Search
Webex Meetings
Mitel MiCollab
9.2
Visual planning tools
Webex Meetings
Mitel MiCollab
6.8

Communication

Webex Meetings
Mitel MiCollab
6.4
Chat
Webex Meetings
Mitel MiCollab
7.6
Notifications
Webex Meetings
Mitel MiCollab
8.0
Discussions
Webex Meetings
Mitel MiCollab
7.0
Surveys
Webex Meetings
Mitel MiCollab
10.0
Internal knowledgebase
Webex Meetings
Mitel MiCollab
5.9
Integrates with GoToMeeting
Webex Meetings
Mitel MiCollab
1.0
Integrates with Gmail and Google Hangouts
Webex Meetings
Mitel MiCollab
4.0
Integrates with Outlook
Webex Meetings
Mitel MiCollab
7.3

File Sharing & Management

Webex Meetings
Mitel MiCollab
6.7
Video files
Webex Meetings
Mitel MiCollab
7.4
Audio files
Webex Meetings
Mitel MiCollab
6.8
Document collaboration
Webex Meetings
Mitel MiCollab
6.2
Access control
Webex Meetings
Mitel MiCollab
6.9
Advanced security features
Webex Meetings
Mitel MiCollab
6.9
Integrates with Google Drive
Webex Meetings
Mitel MiCollab
8.0
Device sync
Webex Meetings
Mitel MiCollab
4.9

Pros

Webex Meetings

  • Webex was easily accessible throughout the org for meetings - the integration with Outlook was pretty good.
  • Webex did a good job with screen sharing and the standard webconference (non-audio) features.
  • The Webex app was not insignificant. I used it on an iphone as a supplement and it was very useful.
Chris Carpenter | TrustRadius Reviewer

Mitel MiCollab

  • For a user, once you get everything set up, attendance is pretty seamless.
  • This provides easy access for meetings that involve only a call.
  • We use it also to share screens and information and it works well for this.
Anonymous | TrustRadius Reviewer

Cons

Webex Meetings

  • The call me feature doesn’t work sometimes and we have to make attendees physically dial in.
  • The screen share feature sometimes stops working while in the middle of a meeting but the audio still works. There’s no way to reconnect and continue to share the screen.
Melissa Rances, PMP | TrustRadius Reviewer

Mitel MiCollab

  • SIP registration can be difficult at times and tricky during the first time setup. I would recommend taking the MiCollab class offered through Mitel as well as having experience with SIP and Wireshark.
  • If you need to have a clustered MiCollab setup for SIP (one MiCollab server on LAN, the other on DMZ), this can add to the cost. It would be nice if they offered an all-in-one solution with a single MiCollab server.
Steve Davis | TrustRadius Reviewer

Likelihood to Renew

Webex Meetings

Webex Meetings 5.8
Based on 11 answers
ES UNA APLICACION EXCELENTEQUE NOS SIRVE PARA AHORAR TIEMPOS Y POTENCIA LA PRODUCTIVIDAD It's an excellent application that saves us time and increases productivity
Salvador Pineda | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Usability

Webex Meetings

Webex Meetings 6.7
Based on 19 answers
It's extremely easy to learn how to use the WebEx Meetings platform. All attendees have to do is join the meeting and then they'll see the presenters screen. Presenters just have to learn how to share their desktop, documents and videos and how to add additional presenters if need be
Jess Messenger | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Support Rating

Webex Meetings

Webex Meetings 8.2
Based on 92 answers
It's just easy to speak to someone in Webex support and get answers to your problems. The system is so intuitive a new user becomes an expert by the end of the first call. The help sections answer pretty much everything I have ever asked and only really needed to contact support once which was a seamless interaction.
David Marsh | TrustRadius Reviewer

Mitel MiCollab

Mitel MiCollab 7.0
Based on 3 answers
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite.The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
Anonymous | TrustRadius Reviewer

Implementation Rating

Webex Meetings

Webex Meetings 6.3
Based on 8 answers
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Chris Carpenter | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Alternatives Considered

Webex Meetings

Por la integración de los componentes que tiene con Meraki y Webex en su uso ha digo necesario integrar los compañeros y todos los factores que realizan la interconexión para favorecer el uso y conectividad de cada usuario y o sistema implementado. Que ayuda a el uso correcto de Cisco Webex.For the integration of the components that it has with Meraki, I have said that it is necessary to integrate the partners and all the factors that make the interconnection to favor the use and connectivity of each user and system implemented. That helps ensure the correct use of Cisco Webex.
Jesus Moctezuma | TrustRadius Reviewer

Mitel MiCollab

8x8 is a great solution, we have just been on the MiTel MiCollab and Mitel softwares for many years. Prior to joining this company I was responsible for the communications system. 8x8 at the time was the best choice, however, I would now pick MiTel and the MiCollab softwares over 8x8. While 8x8 offers fairly simple set up and integrated SMS & Faxing all in one platform, it does not allow the amount of custom programming etc. that MiTel does
Erik Jensen | TrustRadius Reviewer

Return on Investment

Webex Meetings

  • Allows our organization to collaborate easily with outside vendors and externally based employees.
  • Doesn't limit the flexibility of telecommuting if there are onsite meetings. Adding to work/life balance benefits.
  • More often than not, being able to share content in a remote meeting allows for less misunderstanding and miscommunication about topics and objectives discussed.
Cordell Yin | TrustRadius Reviewer

Mitel MiCollab

  • We have only had this for our organization for just a few months but hopefully it will help with our communication as a whole.
  • We are hoping it will help with scheduling conflicts being as we can share our calendars within the organization as a whole.
  • Will save time on trying to contact people since we can see who is in office and out of office!
Heather Keene | TrustRadius Reviewer

Pricing Details

Webex Meetings

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mitel MiCollab

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Webex Meetings
8.4
Mitel MiCollab
6.3

Likelihood to Renew

Webex Meetings
5.8
Mitel MiCollab

Usability

Webex Meetings
6.7
Mitel MiCollab

Support Rating

Webex Meetings
8.2
Mitel MiCollab
7.0

Implementation Rating

Webex Meetings
6.3
Mitel MiCollab

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