What users are saying about
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Top Rated
1263 Ratings
32 Ratings

Webex Meetings

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Top Rated
1263 Ratings
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Score 8.2 out of 100
32 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Webex Meetings

Webex Meetings is more focused on organizations and users with needs above the average: HD video and audio, possibility of participating from any device, by desktop, mobile, video conference equipment or browser, share screen, documents or record and edit meetings , among other features, all safely and up to 1000 participants in each meeting. If a more basic collaborative solution is required, the advice is to use another provider.
Leonardo Gonzalez | TrustRadius Reviewer

Mitel MiCollab

Mitel MiCollab works great for organizations that require its employees to communicate on a consistent basis. It provides everything a company might need to communicate, collaborate, and share insights. The software would be much less appropriate for smaller companies with only a small number of employees working together in close quarters in addition to those where employees complete tasks with little to no team input.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Webex Meetings
8.1
Mitel MiCollab
High quality audio
Webex Meetings
8.4
Mitel MiCollab
High quality video
Webex Meetings
8.4
Mitel MiCollab
Low bandwidth requirements
Webex Meetings
7.5
Mitel MiCollab
Mobile support
Webex Meetings
8.2
Mitel MiCollab

Screen Sharing

Webex Meetings
8.5
Mitel MiCollab
Desktop sharing
Webex Meetings
8.8
Mitel MiCollab
Whiteboards
Webex Meetings
8.2
Mitel MiCollab

Online Meetings / Events

Webex Meetings
8.4
Mitel MiCollab
Calendar integration
Webex Meetings
8.6
Mitel MiCollab
Meeting initiation
Webex Meetings
8.5
Mitel MiCollab
Integrates with social media
Webex Meetings
7.6
Mitel MiCollab
Record meetings / events
Webex Meetings
8.7
Mitel MiCollab
Slideshows
Webex Meetings
8.6
Mitel MiCollab

Online Events Collaboration

Webex Meetings
8.4
Mitel MiCollab
Live chat
Webex Meetings
8.4
Mitel MiCollab
Audience polling
Webex Meetings
8.5
Mitel MiCollab
Q&A
Webex Meetings
8.4
Mitel MiCollab

Online Events Security

Webex Meetings
8.4
Mitel MiCollab
User authentication
Webex Meetings
8.5
Mitel MiCollab
Participant roles & permissions
Webex Meetings
8.5
Mitel MiCollab
Confidential attendee list
Webex Meetings
8.1
Mitel MiCollab

Project Management

Webex Meetings
Mitel MiCollab
7.1
Task Management
Webex Meetings
Mitel MiCollab
7.5
Gantt Charts
Webex Meetings
Mitel MiCollab
8.0
Scheduling
Webex Meetings
Mitel MiCollab
7.1
Workflow Automation
Webex Meetings
Mitel MiCollab
6.1
Mobile Access
Webex Meetings
Mitel MiCollab
7.2
Search
Webex Meetings
Mitel MiCollab
8.0
Visual planning tools
Webex Meetings
Mitel MiCollab
6.1

Communication

Webex Meetings
Mitel MiCollab
6.9
Chat
Webex Meetings
Mitel MiCollab
8.6
Notifications
Webex Meetings
Mitel MiCollab
8.8
Discussions
Webex Meetings
Mitel MiCollab
8.2
Surveys
Webex Meetings
Mitel MiCollab
10.0
Internal knowledgebase
Webex Meetings
Mitel MiCollab
7.5
Integrates with GoToMeeting
Webex Meetings
Mitel MiCollab
1.0
Integrates with Gmail and Google Hangouts
Webex Meetings
Mitel MiCollab
4.0
Integrates with Outlook
Webex Meetings
Mitel MiCollab
7.4

File Sharing & Management

Webex Meetings
Mitel MiCollab
7.4
Video files
Webex Meetings
Mitel MiCollab
7.1
Audio files
Webex Meetings
Mitel MiCollab
8.1
Document collaboration
Webex Meetings
Mitel MiCollab
6.4
Access control
Webex Meetings
Mitel MiCollab
7.6
Advanced security features
Webex Meetings
Mitel MiCollab
7.4
Integrates with Google Drive
Webex Meetings
Mitel MiCollab
8.0
Device sync
Webex Meetings
Mitel MiCollab
7.3

Pros

Webex Meetings

  • it is very robust and Stable
  • Security is one important strength
  • it is easy to use, and even when shared to arrange meetings with customer that are more familiar in using other Meeting Tools, they find it easy to use and better than the tools they have been using.
  • It is curious how they like the way they could change the Virtual Background and how better it looks than others
Mike Martinez | TrustRadius Reviewer

Mitel MiCollab

  • Easy access to company phone and voicemail, no matter where you are working
  • Instant messaging worked well for quick questions/conversations with colleagues
  • Screen share feature worked well
Anonymous | TrustRadius Reviewer

Cons

Webex Meetings

  • Better integration with other platforms such as Panopto (currently only one video source can be saved instead of one explicit presenter and one explicit content window
  • Needs a bigger marketplace similar to Zoom
  • Virtual backgrounds needs improvement and should include motion backgrounds
  • Consolidate all the different products (Webex Meetings, Event, Training, Support centers) into one product
  • Allow fullscreen video of presenter video on secondary monitor
Anonymous | TrustRadius Reviewer

Mitel MiCollab

  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
Nathan Venno | TrustRadius Reviewer

Likelihood to Renew

Webex Meetings

Webex Meetings 7.6
Based on 34 answers
Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
Jess Messenger | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Usability

Webex Meetings

Webex Meetings 8.9
Based on 63 answers
Cisco Webex Meetings is a really easy-to-use solution. Cisco has a mentality linked to joining meetings: one button to push. There is always the same big green button that appears everywhere—on invitation emails, in the calendar, on videoconferencing devices, on the application in our phones and tablets. One button and the meeting is started. Anyone can start a meeting.The solution is therefore minimally demanding for IT teams, and even easy to set up and support for smaller environments where there simply isn't an IT team.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Reliability and Availability

Webex Meetings

Webex Meetings 9.0
Based on 134 answers
Has always been very reliable with only a couple of issues in the past year. Video and audio quality is always very good, however the platform does struggle with many people on video and audio (could also have something to do with computer bandwidth). We had over 50 people on a video call and found the platform to crash repeatedly, however for something like this I would recommend leveraging Webex events
Anonymous | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Performance

Webex Meetings

Webex Meetings 8.7
Based on 113 answers
Overall performance of loading the application is fast. On occasions, the meeting can take time to load in the browser version. The app usually loads faster both on desktop and mobile. Integration with MS Outlook is available. While I have not noticed [...] reduced performance within Cisco Webex Meetings because of this integration, I have seen delays in MS Outlook when adding the meeting link to calendars
Brijesh Shirodkar | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Support Rating

Webex Meetings

Webex Meetings 8.3
Based on 115 answers
The response time is very fast via email. Most of the time, they also follow-up with a call but I usually need my questions answered via email.I think their support emails are bit bland and impersonal. They may think it's a good idea to list all applicable managers in their emails but that's not really all the important to me. In fact seeing so many people listed makes me wonder if I'd have to contact someone else to get my question answered or problem resolved.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

Mitel MiCollab 6.5
Based on 4 answers
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite.The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
Anonymous | TrustRadius Reviewer

In-Person Training

Webex Meetings

Webex Meetings 6.4
Based on 1 answer
It is very good to have an in-person training at times as well as they can show you in in person how to configure an operating system
Anonymous | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Online Training

Webex Meetings

Webex Meetings 7.8
Based on 2 answers
We mostly use training from Cisco's online training programs which is very informative and can be easily incorporated into our daily schedules without disrupting our normal working activities. There are many online training materials are available on cisco's website as well as other third-party training companies may also provide additional training.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Implementation Rating

Webex Meetings

Webex Meetings 9.1
Based on 17 answers
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Chris Carpenter | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Alternatives Considered

Webex Meetings

I find Cisco Webex Meetings to be the easiest to use from the following standpoints:- Google Hangouts can have firewall issues for my customers; Cisco Webex Meetings doesn't- Our company finds it hard at times to take presenter rights in Teams, and we often need to present- Skype can be difficult to log into; Cisco Webex Meetings isn't- Some of my accounts weren't allowed by their internal IT teams to use Zoom when Zoom had security issues; Cisco Webex Meetings was always considered an acceptable option
Anonymous | TrustRadius Reviewer

Mitel MiCollab

I believe that most of my colleages prefer Webex. That could just be that people like that with which they are familiar. But, I can't really say. Webex did seem to be easier to use from my perspective.
Anonymous | TrustRadius Reviewer

Scalability

Webex Meetings

Webex Meetings 8.9
Based on 114 answers
  • Pay as you grow [the] solution. Only add license[s] when more user need it
  • License include[s] Cisco Webex Meetings and Webex Teams. Can be shared for entire departments and sites as needed
  • Using cloud storage, so meeting and presentation can be store on cloud. No need to provide on-premise server
  • For remote/branch user they can seamlessly join meeting from their endpoint device
  • License assignment is very simple using cloud console
Budi Ezeddin | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Return on Investment

Webex Meetings

  • Webex Meetings has made it a seamless experience with meeting with customers during the pandemic.
  • Some customers are moving away from Webex Meetings to MS Teams due to costs which need to be reduced to compete.
  • Having face to face meetings via Webex Meetings has reduced travel costs when an in-person meeting is not necessary.
(Brian) Keith Klevenski | TrustRadius Reviewer

Mitel MiCollab

  • Increased work ability during pandemic
  • Now vital part of our disaster recovery plan
  • Looking at this app to replace need to provide admin a dedicated cell phone
Kaitlyn Wright | TrustRadius Reviewer

Pricing Details

Webex Meetings

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex Meetings Editions & Modules

Edition
Free$0.001
Starter$13.501
Plus$17.951
Business$26.951
  1. per month
Additional Pricing Details
Pricing available by monthly or annual subscription, with discounts available for annual commitments.

Mitel MiCollab

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mitel MiCollab Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex Meetings
8.5
Mitel MiCollab
7.2

Likelihood to Renew

Webex Meetings
7.6
Mitel MiCollab

Usability

Webex Meetings
8.9
Mitel MiCollab

Reliability and Availability

Webex Meetings
9.0
Mitel MiCollab

Performance

Webex Meetings
8.7
Mitel MiCollab

Support Rating

Webex Meetings
8.3
Mitel MiCollab
6.5

In-Person Training

Webex Meetings
6.4
Mitel MiCollab

Online Training

Webex Meetings
7.8
Mitel MiCollab

Implementation Rating

Webex Meetings
9.1
Mitel MiCollab

Scalability

Webex Meetings
8.9
Mitel MiCollab

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