What users are saying about
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Top Rated
1257 Ratings

Webex Meetings

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Top Rated
1257 Ratings
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Score 8.2 out of 100
15 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Webex Meetings

Webex Meetings is more focused on organizations and users with needs above the average: HD video and audio, possibility of participating from any device, by desktop, mobile, video conference equipment or browser, share screen, documents or record and edit meetings , among other features, all safely and up to 1000 participants in each meeting. If a more basic collaborative solution is required, the advice is to use another provider.
Leonardo Gonzalez | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Webex Meetings
8.1
Nextiva Business Phone Service
High quality audio
Webex Meetings
8.4
Nextiva Business Phone Service
High quality video
Webex Meetings
8.3
Nextiva Business Phone Service
Low bandwidth requirements
Webex Meetings
7.6
Nextiva Business Phone Service
Mobile support
Webex Meetings
8.1
Nextiva Business Phone Service

Screen Sharing

Webex Meetings
8.5
Nextiva Business Phone Service
Desktop sharing
Webex Meetings
8.8
Nextiva Business Phone Service
Whiteboards
Webex Meetings
8.2
Nextiva Business Phone Service

Online Meetings / Events

Webex Meetings
8.4
Nextiva Business Phone Service
Calendar integration
Webex Meetings
8.6
Nextiva Business Phone Service
Meeting initiation
Webex Meetings
8.5
Nextiva Business Phone Service
Integrates with social media
Webex Meetings
7.6
Nextiva Business Phone Service
Record meetings / events
Webex Meetings
8.7
Nextiva Business Phone Service
Slideshows
Webex Meetings
8.6
Nextiva Business Phone Service

Online Events Collaboration

Webex Meetings
8.4
Nextiva Business Phone Service
Live chat
Webex Meetings
8.4
Nextiva Business Phone Service
Audience polling
Webex Meetings
8.5
Nextiva Business Phone Service
Q&A
Webex Meetings
8.4
Nextiva Business Phone Service

Online Events Security

Webex Meetings
8.4
Nextiva Business Phone Service
User authentication
Webex Meetings
8.5
Nextiva Business Phone Service
Participant roles & permissions
Webex Meetings
8.5
Nextiva Business Phone Service
Confidential attendee list
Webex Meetings
8.1
Nextiva Business Phone Service

Cloud PBX

Webex Meetings
Nextiva Business Phone Service
8.4
Hosted PBX
Webex Meetings
Nextiva Business Phone Service
7.7
Multi-level Interactive Voice Response (IVR)
Webex Meetings
Nextiva Business Phone Service
8.8
User templates
Webex Meetings
Nextiva Business Phone Service
8.4
Call reports
Webex Meetings
Nextiva Business Phone Service
9.4
Directory of employee names
Webex Meetings
Nextiva Business Phone Service
7.6

Call Management

Webex Meetings
Nextiva Business Phone Service
8.4
Answering rules
Webex Meetings
Nextiva Business Phone Service
8.3
Call recording
Webex Meetings
Nextiva Business Phone Service
9.1
Call park
Webex Meetings
Nextiva Business Phone Service
7.9
Call screening
Webex Meetings
Nextiva Business Phone Service
8.4
Message alerts
Webex Meetings
Nextiva Business Phone Service
8.0

VoIP system collaboration

Webex Meetings
Nextiva Business Phone Service
7.5
Video conferencing
Webex Meetings
Nextiva Business Phone Service
7.3
Audio conferencing
Webex Meetings
Nextiva Business Phone Service
8.1
Video screen sharing
Webex Meetings
Nextiva Business Phone Service
8.0
Instant messaging
Webex Meetings
Nextiva Business Phone Service
6.6

Mobile apps

Webex Meetings
Nextiva Business Phone Service
7.5
Mobile app for iOS
Webex Meetings
Nextiva Business Phone Service
7.8
Mobile app for Android
Webex Meetings
Nextiva Business Phone Service
7.3

Pros

Webex Meetings

  • it is very robust and Stable
  • Security is one important strength
  • it is easy to use, and even when shared to arrange meetings with customer that are more familiar in using other Meeting Tools, they find it easy to use and better than the tools they have been using.
  • It is curious how they like the way they could change the Virtual Background and how better it looks than others
Mike Martinez | TrustRadius Reviewer

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Cons

Webex Meetings

  • Better integration with other platforms such as Panopto (currently only one video source can be saved instead of one explicit presenter and one explicit content window
  • Needs a bigger marketplace similar to Zoom
  • Virtual backgrounds needs improvement and should include motion backgrounds
  • Consolidate all the different products (Webex Meetings, Event, Training, Support centers) into one product
  • Allow fullscreen video of presenter video on secondary monitor
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

  • I would love to see more analytics about how I am using the tool delivered to my inbox weekly. Currently, I have to log in to see stats and dig through links to find what I am looking for. Not a dire necessity, but would like to see that.
  • Sometimes where to upload audio files (like for the call attendant) are confusing - I had to contact customer support each time I wanted to do this and it's still something I'd have to call them about again.
Heather Neisen | TrustRadius Reviewer

Likelihood to Renew

Webex Meetings

Webex Meetings 7.6
Based on 34 answers
Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
Jess Messenger | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Usability

Webex Meetings

Webex Meetings 8.9
Based on 63 answers
Cisco Webex Meetings is a really easy-to-use solution. Cisco has a mentality linked to joining meetings: one button to push. There is always the same big green button that appears everywhere—on invitation emails, in the calendar, on videoconferencing devices, on the application in our phones and tablets. One button and the meeting is started. Anyone can start a meeting.The solution is therefore minimally demanding for IT teams, and even easy to set up and support for smaller environments where there simply isn't an IT team.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Reliability and Availability

Webex Meetings

Webex Meetings 9.0
Based on 130 answers
Has always been very reliable with only a couple of issues in the past year. Video and audio quality is always very good, however the platform does struggle with many people on video and audio (could also have something to do with computer bandwidth). We had over 50 people on a video call and found the platform to crash repeatedly, however for something like this I would recommend leveraging Webex events
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Performance

Webex Meetings

Webex Meetings 8.7
Based on 109 answers
Overall performance of loading the application is fast. On occasions, the meeting can take time to load in the browser version. The app usually loads faster both on desktop and mobile. Integration with MS Outlook is available. While I have not noticed [...] reduced performance within Cisco Webex Meetings because of this integration, I have seen delays in MS Outlook when adding the meeting link to calendars
Brijesh Shirodkar | TrustRadius Reviewer

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Support Rating

Webex Meetings

Webex Meetings 8.3
Based on 115 answers
The response time is very fast via email. Most of the time, they also follow-up with a call but I usually need my questions answered via email.I think their support emails are bit bland and impersonal. They may think it's a good idea to list all applicable managers in their emails but that's not really all the important to me. In fact seeing so many people listed makes me wonder if I'd have to contact someone else to get my question answered or problem resolved.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

In-Person Training

Webex Meetings

Webex Meetings 6.4
Based on 1 answer
It is very good to have an in-person training at times as they can show you in in person how to configure an operating system.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Online Training

Webex Meetings

Webex Meetings 7.8
Based on 2 answers
We mostly use training from Cisco's online training programs which is very informative and can be easily incorporated into our daily schedules without disrupting our normal working activities. There are many online training materials are available on cisco's website as well as other third-party training companies may also provide additional training.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Implementation Rating

Webex Meetings

Webex Meetings 9.1
Based on 17 answers
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Chris Carpenter | TrustRadius Reviewer

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Alternatives Considered

Webex Meetings

I find Cisco Webex Meetings to be the easiest to use from the following standpoints:- Google Hangouts can have firewall issues for my customers; Cisco Webex Meetings doesn't- Our company finds it hard at times to take presenter rights in Teams, and we often need to present- Skype can be difficult to log into; Cisco Webex Meetings isn't- Some of my accounts weren't allowed by their internal IT teams to use Zoom when Zoom had security issues; Cisco Webex Meetings was always considered an acceptable option
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

We found Nextiva to be a superior product compared to Vonage. While a larger company, the features, and infrastructure were not as desirable as Nextiva. We also heard word-of-mouth reviews that pushed us to believe that Nextiva was going to be a better performer than Vonage, and so far, our experience has proven true.
Anonymous | TrustRadius Reviewer

Scalability

Webex Meetings

Webex Meetings 8.9
Based on 110 answers
  • Pay as you grow [the] solution. Only add license[s] when more user need it
  • License include[s] Cisco Webex Meetings and Webex Teams. Can be shared for entire departments and sites as needed
  • Using cloud storage, so meeting and presentation can be store on cloud. No need to provide on-premise server
  • For remote/branch user they can seamlessly join meeting from their endpoint device
  • License assignment is very simple using cloud console
Budi Ezeddin | TrustRadius Reviewer

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Return on Investment

Webex Meetings

  • Webex Meetings has made it a seamless experience with meeting with customers during the pandemic.
  • Some customers are moving away from Webex Meetings to MS Teams due to costs which need to be reduced to compete.
  • Having face to face meetings via Webex Meetings has reduced travel costs when an in-person meeting is not necessary.
(Brian) Keith Klevenski | TrustRadius Reviewer

Nextiva Business Phone Service

  • The unlimited calling and faxing, possibility to do audio or video calls, conference bridge and customizations makes this application an outstanding way to maintain fixed low calling costs.
  • Having everybody available at an internal call makes possible as many calls as necessary in order to finish the task.
  • Call logs add for better supervision when personnel is not in the same location.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Pricing Details

Webex Meetings

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex Meetings Editions & Modules

Edition
Free$0.001
Starter$13.501
Plus$17.951
Business$26.951
  1. per month
Additional Pricing Details
Pricing available by monthly or annual subscription, with discounts available for annual commitments.

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva Business Phone Service Editions & Modules

Edition
Essential$23.951
Professional$27.951
Enterprise$37.951
Ultimate$67.951
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex Meetings
8.5
Nextiva Business Phone Service
8.3

Likelihood to Renew

Webex Meetings
7.6
Nextiva Business Phone Service
6.0

Usability

Webex Meetings
8.9
Nextiva Business Phone Service
8.0

Reliability and Availability

Webex Meetings
9.0
Nextiva Business Phone Service

Performance

Webex Meetings
8.7
Nextiva Business Phone Service

Support Rating

Webex Meetings
8.3
Nextiva Business Phone Service
8.7

In-Person Training

Webex Meetings
6.4
Nextiva Business Phone Service

Online Training

Webex Meetings
7.8
Nextiva Business Phone Service

Implementation Rating

Webex Meetings
9.1
Nextiva Business Phone Service

Scalability

Webex Meetings
8.9
Nextiva Business Phone Service

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