What users are saying about
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68 Ratings

Cisco Webex Room Series

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68 Ratings
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Score 9.4 out of 100
40 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Cisco Webex Room Series

Obviously, Cisco Webex Room Series devices are optimized for a Webex Meetings environment. webex devices combined with Webex Meetings are by far the best video conferencing solution on the market. They also work well for Teams meetings (with CVI or simply in Web RTC). On the other hand, in a Zoom environment, the situation becomes more complicated. You must absolutely have the Zoom Connector.
Anonymous | TrustRadius Reviewer

Highfive, by Dialpad

HighFive is great if you fit their use case, which is basically a Mac or Windows user that wants to conference 2-3 locations together and have a lot of bandwidth. If you don't fit that exactly, HighFive is much less ideal. For example, if you have any Linux users, HighFive won't work at all for them. Also, if you want more capabilities beyond the basics, HighFive doesn't give you much.
Jesse Bye | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Cisco Webex Room Series
Highfive, by Dialpad
7.9
High quality audio
Cisco Webex Room Series
Highfive, by Dialpad
8.5
High quality video
Cisco Webex Room Series
Highfive, by Dialpad
8.7
Low bandwidth requirements
Cisco Webex Room Series
Highfive, by Dialpad
6.3
Mobile support
Cisco Webex Room Series
Highfive, by Dialpad
8.0

Screen Sharing

Cisco Webex Room Series
Highfive, by Dialpad
8.5
Desktop sharing
Cisco Webex Room Series
Highfive, by Dialpad
9.0
Whiteboards
Cisco Webex Room Series
Highfive, by Dialpad
8.0

Online Meetings / Events

Cisco Webex Room Series
Highfive, by Dialpad
7.7
Calendar integration
Cisco Webex Room Series
Highfive, by Dialpad
7.4
Meeting initiation
Cisco Webex Room Series
Highfive, by Dialpad
6.7
Integrates with social media
Cisco Webex Room Series
Highfive, by Dialpad
8.0
Record meetings / events
Cisco Webex Room Series
Highfive, by Dialpad
7.7
Slideshows
Cisco Webex Room Series
Highfive, by Dialpad
9.0

Online Events Collaboration

Cisco Webex Room Series
Highfive, by Dialpad
7.5
Live chat
Cisco Webex Room Series
Highfive, by Dialpad
7.6
Audience polling
Cisco Webex Room Series
Highfive, by Dialpad
6.0
Q&A
Cisco Webex Room Series
Highfive, by Dialpad
9.0

Online Events Security

Cisco Webex Room Series
Highfive, by Dialpad
5.9
User authentication
Cisco Webex Room Series
Highfive, by Dialpad
6.0
Participant roles & permissions
Cisco Webex Room Series
Highfive, by Dialpad
6.0
Confidential attendee list
Cisco Webex Room Series
Highfive, by Dialpad
5.6

Pros

Cisco Webex Room Series

  • The Cisco Spark Room series has many new technologies that make this unit well worth the purchase. The auto room framing feature makes manual zoom and focus a thing of the past. The unit will auto zoom and pan to frame the screen around a single person in a conference room or zoom out and capture the whole room if there are multiple people in the conference. The Cisco Spark Room series also has an active speaker tracking system that will track users in the room and pan and zoom when that person is speaking.
  • The Cisco Spark Room series units can be cloud or on-premise registered taking advantage of whichever platform best suits your needs and current investments.
  • When the Cisco Spark Room series units are attached to 4K TVs or monitors you get the best possible resolution for video viewing with crystal clear presentations.
Brian Munn | TrustRadius Reviewer

Highfive, by Dialpad

  • Highfive makes it easy to invite others, both inside and outside the org, to meet and talk.
  • Highfive has great audio quality for small groups.
  • Highfive hardware provides an all-in-one solution without needing to connect a dedicated conferencing computer with attendant mic and camera hardware.
Adam McCracken | TrustRadius Reviewer

Cons

Cisco Webex Room Series

  • The most notable issue we see during projects is the fact that the cost of the product sometimes is way too high for the benefit. In other words, sometimes, you'd like to have a video endpoint in a small room, but you can't budget to buy such good equipment.
  • Comparing to other remote controls (i.e. Apple TV), sometimes the remote can be very complex for simple operations like starting a meeting or ending a meeting.
Eduardo Viero | TrustRadius Reviewer

Highfive, by Dialpad

  • Getting Rick-Rolled by your co-workers...
  • Highfive can at times lag, or run slowly if you or one of the participants in the meeting has slow internet.
  • Setting up Highfive correctly can be a bit complicated for those who are tech challenged.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Room Series

Cisco Webex Room Series 9.0
Based on 3 answers
We like our Cisco endpoints a lot. However, the technology is getting better in the Zoom room market and we are interested in exploring those options. I'd really like to see some new improvements in the room kit series such as wireless controllers and the ability to mount the room kits in multiple configurations. I would also like to see the Room Kit and Room Kit Plus series standardize their audio line inputs to accommodate 3rd party microphone and DSP solutions.
Steve Demetrious | TrustRadius Reviewer

Highfive, by Dialpad

No score
No answers yet
No answers on this topic

Usability

Cisco Webex Room Series

Cisco Webex Room Series 9.4
Based on 8 answers
Very simple ease of configuration on Cisco Webex Room Series devices has made setup and integration with our network a huge advantage. Adding additional peripherals to Cisco Webex Room Series provides the ability to adjust to room configuration changes. Ease of use from the end-user standpoint greatly reduces training session needs.
Lyle Kainz | TrustRadius Reviewer

Highfive, by Dialpad

No score
No answers yet
No answers on this topic

Reliability and Availability

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
Once the order was place we received very quickly
Brian Munn | TrustRadius Reviewer

Highfive, by Dialpad

No score
No answers yet
No answers on this topic

Performance

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
Great product with a great user experience
Brian Munn | TrustRadius Reviewer

Highfive, by Dialpad

No score
No answers yet
No answers on this topic

Support Rating

Cisco Webex Room Series

Cisco Webex Room Series 9.2
Based on 20 answers
All of the Webex Room Series devices are very well-built and intuitive to use. Provisioning them through cloud makes it really easy and quick to deploy and allows our IT teams to be nimble and effective when needed which is exactly what you need in the current situation with remote task force.
Anonymous | TrustRadius Reviewer

Highfive, by Dialpad

Highfive, by Dialpad 6.6
Based on 10 answers
I've only on a few occasions had to reach out to support at high five and in each case, it was to find out it was a feature that didn't exist and would let me know if it gets added. They never added the feature and never followed up. Not even to check in and see how the issue was.
Jon Walka | TrustRadius Reviewer

Implementation Rating

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
Very easy to implement. Integration into our Unified Communications platform was simple and quick
Brian Munn | TrustRadius Reviewer

Highfive, by Dialpad

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Webex Room Series

Hardware-wise, Polycom Group Series is easily outclassed. From the actual hardware deployment to the configuration and support, Cisco's Webex Room Series is ahead. The support model also is better, based on our experience, as we've already encountered multiple instances of RMA from both sides--Cisco and Polycom--and the support model has been better with Cisco (ticket creation, support contact, and actual RMA).The only downside is of course, with this improved support, we can expect a higher cost, which Polycom clearly charges less and therefore is better in terms of this financial aspect.
Anonymous | TrustRadius Reviewer

Highfive, by Dialpad

Highfive has thus far proved to be a better system for having video conferencing. Don't get me wrong, I like Zoom, but Highfive is cleaner and easier to use. Video recording is a game changer with Highfive and I'm so glad they added it! I use Highfive just about everyday, while I find myself using Zoom less and less.
Taylor Hansen | TrustRadius Reviewer

Scalability

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
The product and backend systems are designed to scale from small to very large organization seamlessly and easily
Brian Munn | TrustRadius Reviewer

Highfive, by Dialpad

No score
No answers yet
No answers on this topic

Return on Investment

Cisco Webex Room Series

  • We had to look at the soft costs. But we were spending 5-15 minutes getting each meeting running with an average of 4-6 people per meeting, that money was adding up. Now we have meetings starting in under a minute so we are saving that money times about 2500 meetings per day. So this was a huge const savings that far outweighed what we payed for the hardware.
Joshua Baever | TrustRadius Reviewer

Highfive, by Dialpad

  • It's been great to have one universal platform for every employee to use to call in, even while Slack and Google Hangouts are options.
  • We can't rely on HighFive because of the poor quality, and since it's our default platform, it can be delay meetings with poor quality or cofusion as to which platform is best to use.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Room Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Room Series Editions & Modules

Additional Pricing Details

Highfive, by Dialpad

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Highfive, by Dialpad Editions & Modules

Edition
Starter (minimum 10 users)$9.991
Advanced$13.991
Premier$16.991
Video Conferencing - Select$1,1882
Video Conferencing - Plus$1,7882
Video Conferencing - Premium$4,1882
  1. per user/per month
  2. per room
Additional Pricing Details
Affordability that allows you to enable all of your employees and meeting rooms with video conferencing. Highfive's web conferencing software starts at $9.99 per user/month. Plus, extend your Highfive experience into your meeting rooms with hardware and software meeting room plans. Choose your software plan and mix with any of the meeting room plans.

Rating Summary

Likelihood to Recommend

Cisco Webex Room Series
9.8
Highfive, by Dialpad
7.4

Likelihood to Renew

Cisco Webex Room Series
9.0
Highfive, by Dialpad

Usability

Cisco Webex Room Series
9.4
Highfive, by Dialpad

Reliability and Availability

Cisco Webex Room Series
10.0
Highfive, by Dialpad

Performance

Cisco Webex Room Series
10.0
Highfive, by Dialpad

Support Rating

Cisco Webex Room Series
9.2
Highfive, by Dialpad
6.6

Implementation Rating

Cisco Webex Room Series
10.0
Highfive, by Dialpad

Scalability

Cisco Webex Room Series
10.0
Highfive, by Dialpad

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