What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
166 Ratings
This review does not include a rating.

Cisco Webex Room Series

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
166 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100
This review does not include a rating.

Attribute Ratings

    Likelihood to Recommend

    8.7

    Cisco Webex Room Series

    87%
    63 Ratings

    Neat Bar

    N/A
    0 Ratings

    Likelihood to Renew

    5.9

    Cisco Webex Room Series

    59%
    5 Ratings

    Neat Bar

    N/A
    0 Ratings

    Usability

    9.0

    Cisco Webex Room Series

    90%
    48 Ratings

    Neat Bar

    N/A
    0 Ratings

    Availability

    10.0

    Cisco Webex Room Series

    100%
    1 Rating

    Neat Bar

    N/A
    0 Ratings

    Performance

    10.0

    Cisco Webex Room Series

    100%
    1 Rating

    Neat Bar

    N/A
    0 Ratings

    Support Rating

    9.5

    Cisco Webex Room Series

    95%
    60 Ratings

    Neat Bar

    N/A
    0 Ratings

    Implementation Rating

    10.0

    Cisco Webex Room Series

    100%
    1 Rating

    Neat Bar

    N/A
    0 Ratings

    Configurability

    10.0

    Cisco Webex Room Series

    100%
    1 Rating

    Neat Bar

    N/A
    0 Ratings

    Ease of integration

    10.0

    Cisco Webex Room Series

    100%
    1 Rating

    Neat Bar

    N/A
    0 Ratings

    Product Scalability

    10.0

    Cisco Webex Room Series

    100%
    1 Rating

    Neat Bar

    N/A
    0 Ratings

    Vendor post-sale

    10.0

    Cisco Webex Room Series

    100%
    1 Rating

    Neat Bar

    N/A
    0 Ratings

    Vendor pre-sale

    10.0

    Cisco Webex Room Series

    100%
    1 Rating

    Neat Bar

    N/A
    0 Ratings

    Likelihood to Recommend

    Cisco

    If there is a collaboration space, there is a Room Kit solution that is appropriate. From the Room Kit Phone that is conference table sized and enables audio-only screen sharing capabilities on an existing display to the Room Kit Pro with multiple ceiling mics and the Presenter Camera for the back of the room, there isn't a better picture or clearer audio.
    Read full review

    Neat

    No answers on this topic

    Pros

    Cisco

    • The Cisco Spark Room series has many new technologies that make this unit well worth the purchase. The auto room framing feature makes manual zoom and focus a thing of the past. The unit will auto zoom and pan to frame the screen around a single person in a conference room or zoom out and capture the whole room if there are multiple people in the conference. The Cisco Spark Room series also has an active speaker tracking system that will track users in the room and pan and zoom when that person is speaking.
    • The Cisco Spark Room series units can be cloud or on-premise registered taking advantage of whichever platform best suits your needs and current investments.
    • When the Cisco Spark Room series units are attached to 4K TVs or monitors you get the best possible resolution for video viewing with crystal clear presentations.
    Read full review

    Neat

    No answers on this topic

    Cons

    Cisco

    • Does not work with other platforms like Zoom or Microsoft team
    • It is very expensive compared to other similar products on the market like Polycom.
    • Needs cisco webex licensing which makes it even more expensive to have this equipment in small offices.
    Read full review

    Neat

    No answers on this topic

    Pricing Details

    Cisco Webex Room Series

    Starting Price

    Editions & Modules

    Cisco Webex Room Series editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Neat Bar

      Starting Price

      Editions & Modules

      Neat Bar editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Cisco

        We like our Cisco endpoints a lot. However, the technology is getting better in the Zoom room market and we are interested in exploring those options. I'd really like to see some new improvements in the room kit series such as wireless controllers and the ability to mount the room kits in multiple configurations. I would also like to see the Room Kit and Room Kit Plus series standardize their audio line inputs to accommodate 3rd party microphone and DSP solutions.
        Read full review

        Neat

        No answers on this topic

        Usability

        Cisco

        Our users are satisfied with these systems as we've used Cisco for years and with the added feature of CVI subscription from Cisco, we're able to join an MS Teams meeting seamlessly from our video endpoints. We can still use CMS if needed or join a Google Meet call as well.
        Read full review

        Neat

        No answers on this topic

        Reliability and Availability

        Cisco

        Once the order was place we received very quickly
        Read full review

        Neat

        No answers on this topic

        Performance

        Cisco

        Great product with a great user experience
        Read full review

        Neat

        No answers on this topic

        Support Rating

        Cisco

        Overall, the assistance is adequate, but it may use some fine-tuning to stay up with the rest of the meeting technology. There are more complex needs now, thus it's not enough to have simple codec support. Cooperation between different systems is crucial.
        Read full review

        Neat

        No answers on this topic

        Implementation Rating

        Cisco

        Very easy to implement. Integration into our Unified Communications platform was simple and quick
        Read full review

        Neat

        No answers on this topic

        Alternatives Considered

        Cisco

        Cisco is the only vendor manufacturing the software (Webex Meetings) and the hardware (webex devices). This is a MAJOR advantage that no other solution on the market can offer. No problem of updates, obsolescence of certain related devices/software/firmware, connections (wiring, Bluetooth, etc ...). All other solutions depend on several different manufacturers and systematically generate more problems for IT teams and [operational] problems for end-users.
        Read full review

        Neat

        No answers on this topic

        Scalability

        Cisco

        The product and backend systems are designed to scale from small to very large organization seamlessly and easily
        Read full review

        Neat

        No answers on this topic

        Return on Investment

        Cisco

        • Without the [Cisco] Webex [Room Series] devices we have in our environment, the continuity of classes during the pandemic would have been very difficult if not impossible.
        • We had an objective to ensure the seamless continuity of work whether from home or on campus and that was made possible with our [Cisco] Webex [Room Series] meeting rooms.
        • Research collaboration with external partners using our room kits during and after lockdown is priceless.
        Read full review

        Neat

        No answers on this topic

        Screenshots

        Add comparison