What users are saying about
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68 Ratings
43 Ratings

Cisco Webex Room Series

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68 Ratings
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Score 9.4 out of 100
43 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Cisco Webex Room Series

Obviously, Cisco Webex Room Series devices are optimized for a Webex Meetings environment. webex devices combined with Webex Meetings are by far the best video conferencing solution on the market. They also work well for Teams meetings (with CVI or simply in Web RTC). On the other hand, in a Zoom environment, the situation becomes more complicated. You must absolutely have the Zoom Connector.
Anonymous | TrustRadius Reviewer

Polycom Trio

It is well suited, I believe, in small to mid-level organization where use will be light to moderate. It is useful in a situation where both ends have the same equipment, the same model and the same software release upon them. A scenario where it might be less appropriate is single-use installations and large corporate environments. Though in the future it may become more adapted to the 'open range' of telephony systems right now the system is best when working with others of its kind. It is also inappropriate in a situation where the organization does not have a fully developed Information Technology team or arrangement with a telephony contractor to handle the devices when things go wrong.
Anonymous | TrustRadius Reviewer

Pros

Cisco Webex Room Series

  • The Cisco Spark Room series has many new technologies that make this unit well worth the purchase. The auto room framing feature makes manual zoom and focus a thing of the past. The unit will auto zoom and pan to frame the screen around a single person in a conference room or zoom out and capture the whole room if there are multiple people in the conference. The Cisco Spark Room series also has an active speaker tracking system that will track users in the room and pan and zoom when that person is speaking.
  • The Cisco Spark Room series units can be cloud or on-premise registered taking advantage of whichever platform best suits your needs and current investments.
  • When the Cisco Spark Room series units are attached to 4K TVs or monitors you get the best possible resolution for video viewing with crystal clear presentations.
Brian Munn | TrustRadius Reviewer

Polycom Trio

  • The microphones are extremely sensitive. They make it easier for soft spoken individuals to be heard clearly.
  • It is easy to operate. Once connected through Outlook all it takes is one click to get to into a meeting and two or three to bring in outside attendees.
Alfred Brock | TrustRadius Reviewer

Cons

Cisco Webex Room Series

  • The most notable issue we see during projects is the fact that the cost of the product sometimes is way too high for the benefit. In other words, sometimes, you'd like to have a video endpoint in a small room, but you can't budget to buy such good equipment.
  • Comparing to other remote controls (i.e. Apple TV), sometimes the remote can be very complex for simple operations like starting a meeting or ending a meeting.
Eduardo Viero | TrustRadius Reviewer

Polycom Trio

  • Features (it quite lacks what the other brands offer at the moment, in terms of capabilities and integration).
  • Configuration (Its webUI had a refresh and looks good, but compared to other video endpoints in the industry, it's quite difficult to troubleshoot - point of view of support staff).
  • Support (vendor support is okay, but not great).
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Room Series

Cisco Webex Room Series 9.0
Based on 3 answers
We like our Cisco endpoints a lot. However, the technology is getting better in the Zoom room market and we are interested in exploring those options. I'd really like to see some new improvements in the room kit series such as wireless controllers and the ability to mount the room kits in multiple configurations. I would also like to see the Room Kit and Room Kit Plus series standardize their audio line inputs to accommodate 3rd party microphone and DSP solutions.
Steve Demetrious | TrustRadius Reviewer

Polycom Trio

Polycom Trio 5.0
Based on 1 answer
No answer on this topic is available.

Usability

Cisco Webex Room Series

Cisco Webex Room Series 8.8
Based on 7 answers
Works well:
  • Easy to use (intuitive menu).
  • Create multiple chat rooms for conversations between distributed teams.
  • You can forward the call or put it on hold.
  • You can create bots to check the availability of a meeting room and send messages automatically.
  • Works well integrated with Microsoft Office.
What hasn't:
  • It is common some bugs like dll error (ex: momentim_emoticons.dll error).
  • Complex to configure the client services.
  • You need every time to add manually members in group.
Michał Sabat | TrustRadius Reviewer

Polycom Trio

No score
No answers yet
No answers on this topic

Reliability and Availability

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
Once the order was place we received very quickly
Brian Munn | TrustRadius Reviewer

Polycom Trio

No score
No answers yet
No answers on this topic

Performance

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
Great product with a great user experience
Brian Munn | TrustRadius Reviewer

Polycom Trio

No score
No answers yet
No answers on this topic

Support Rating

Cisco Webex Room Series

Cisco Webex Room Series 9.1
Based on 19 answers
As long as the video endpoint is under contract, you don't need to worry about support from Cisco TAC, be it for case creation, feature incidents/requests, and ultimately replacements. Ticket creation or service requests are as easy as emailing Cisco, or by do-it-yourself via the Cisco Portal. Response time is good, even with the pandemic happening.There's room for improvement where some engineers (TAC) need a little bit more training, as the template they use contains questions that are often already answered by the customer.
Anonymous | TrustRadius Reviewer

Polycom Trio

No score
No answers yet
No answers on this topic

Implementation Rating

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
Very easy to implement. Integration into our Unified Communications platform was simple and quick
Brian Munn | TrustRadius Reviewer

Polycom Trio

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Webex Room Series

We pay about the same (a little more per room but not more that $1000) for the addition of video in to each conference room. So this was such a great addition for us because once you add video into the mix then the meeting changes. Things get done faster, people are more focused and engaged. And overall happier. They think they will not like it, but in the end, our users really like to see each other and feel more connected. It's especially relevant now that we have this COVID stuff keeping us apart. Cisco has been a life saver during this time.
Joshua Baever | TrustRadius Reviewer

Polycom Trio

Polycom Trio provides better conference call quality, picks up voice from corners of the room with additional mics for large room, better widescreen display, and it was mostly the user satisfaction which made us choose Polycom Trio.
Anonymous | TrustRadius Reviewer

Scalability

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
The product and backend systems are designed to scale from small to very large organization seamlessly and easily
Brian Munn | TrustRadius Reviewer

Polycom Trio

No score
No answers yet
No answers on this topic

Return on Investment

Cisco Webex Room Series

  • Ability to integrate with existing displays and conference room setup helped to reduce cost.
  • Audio and video quality improves the feel of web conferencing and makes meetings higher quality.
  • High cost and not everyone goes through the effort to make use of it.
Kaleb-John Loo | TrustRadius Reviewer

Polycom Trio

  • Since we were really looking for a device that could provide Skype for Business Online services (web conferencing/video/audio/local screen presenting) at a reasonable price point, I cannot say that this device meets all of our needs. The device has to be at least 99.99% reliable. This is about 60% there. Audio is definitely in the 99% range. Local screen presenting is probably around 75%. Video and web conferencing is about 70%. To comfortably deploy a device in the wild you really need to have 99% reliability. It has to work when its needed. I can understand an occasional hiccup, but one every other day is a too many. If you are replacing older SoundStations with an IP or Skype based audio solution, then this is it.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Room Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Polycom Trio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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