What users are saying about
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Top Rated
112 Ratings
5 Ratings

Cisco Webex Room Series

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Top Rated
112 Ratings
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Score 9.3 out of 100
5 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Cisco Webex Room Series

Obviously, Cisco Webex Room Series devices are optimized for a Webex Meetings environment. webex devices combined with Webex Meetings are by far the best video conferencing solution on the market. They also work well for Teams meetings (with CVI or simply in Web RTC). On the other hand, in a Zoom environment, the situation becomes more complicated. You must absolutely have the Zoom Connector.
Anonymous | TrustRadius Reviewer

Team Messengr

Team Messengr is a really great tool for our company because we have lots of employees in lots of different departments. Being able to send a message that goes to a specific small set of people is really useful. Some information is not relevant for all employees and it is necessary to exclude them for privacy reasons or just to keep from cluttering their workspace. TM does this very well.I'm not sure it would be useful for a very small office or company that doesn't need to communicate across different locations/states/countries.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Communication

Cisco Webex Room Series
Team Messengr
9.2
Chat
Cisco Webex Room Series
Team Messengr
9.0
Notifications
Cisco Webex Room Series
Team Messengr
9.3
Discussions
Cisco Webex Room Series
Team Messengr
9.3

File Sharing & Management

Cisco Webex Room Series
Team Messengr
8.9
Video files
Cisco Webex Room Series
Team Messengr
8.8
Audio files
Cisco Webex Room Series
Team Messengr
9.0

Pros

Cisco Webex Room Series

  • The Cisco Spark Room series has many new technologies that make this unit well worth the purchase. The auto room framing feature makes manual zoom and focus a thing of the past. The unit will auto zoom and pan to frame the screen around a single person in a conference room or zoom out and capture the whole room if there are multiple people in the conference. The Cisco Spark Room series also has an active speaker tracking system that will track users in the room and pan and zoom when that person is speaking.
  • The Cisco Spark Room series units can be cloud or on-premise registered taking advantage of whichever platform best suits your needs and current investments.
  • When the Cisco Spark Room series units are attached to 4K TVs or monitors you get the best possible resolution for video viewing with crystal clear presentations.
Brian Munn | TrustRadius Reviewer

Team Messengr

  • Mobile integration is great
  • Great UX makes it easy to organize conversations and projects
  • Pricing is better than Slack and others.
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Room Series

  • Need native USB mode support across the portfolio urgently - we need to stop selling devices that require extra USB capture integrations to make "interoperable". Please refresh with a G2 of devices supporting USB mode natively on every endpoint type.
  • Ability to use the Room Navigator as a whiteboard surface, to enable whiteboarding on non-board devices, would be very powerful.
Anonymous | TrustRadius Reviewer

Team Messengr

  • Doesn't yet integrate with JIRA or Confluence, which means we still have to go directly into those systems to collaborate with our Product team.
  • It requires you to add a photo for the coworker directory. I see why this is helpful for searching, but I just hate having to look at my own photo whenever I'm chatting with someone.
  • Can be hard to use on an iPad or Macbook Air or Chromebook due to high memory usage.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Room Series

Cisco Webex Room Series 9.0
Based on 3 answers
We like our Cisco endpoints a lot. However, the technology is getting better in the Zoom room market and we are interested in exploring those options. I'd really like to see some new improvements in the room kit series such as wireless controllers and the ability to mount the room kits in multiple configurations. I would also like to see the Room Kit and Room Kit Plus series standardize their audio line inputs to accommodate 3rd party microphone and DSP solutions.
Steve Demetrious | TrustRadius Reviewer

Team Messengr

No score
No answers yet
No answers on this topic

Usability

Cisco Webex Room Series

Cisco Webex Room Series 9.1
Based on 23 answers
Touch controls make using it easier. It offers more customization for better accessibility. The UI is very intuitive and quite optimized for better overall user experience. I haven't found any difficulty navigating or using it so far. However touch controls can be laggy sometimes, which can be frustrating at times but a simple restart would fix it.
Priya Sharma | TrustRadius Reviewer

Team Messengr

No score
No answers yet
No answers on this topic

Reliability and Availability

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
Once the order was place we received very quickly
Brian Munn | TrustRadius Reviewer

Team Messengr

No score
No answers yet
No answers on this topic

Performance

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
Great product with a great user experience
Brian Munn | TrustRadius Reviewer

Team Messengr

No score
No answers yet
No answers on this topic

Support Rating

Cisco Webex Room Series

Cisco Webex Room Series 9.1
Based on 35 answers
Cisco support team is very responsive and well-versed. They reply to our query very quickly. Available at any time of the day to pick up calls. I had a very pleasant conversation with their support executive where he walked me through some features and tips to make the best use of the device. Very helpful.
Shanaya Desai | TrustRadius Reviewer

Team Messengr

No score
No answers yet
No answers on this topic

Implementation Rating

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
Very easy to implement. Integration into our Unified Communications platform was simple and quick
Brian Munn | TrustRadius Reviewer

Team Messengr

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Webex Room Series

Actually, we have other room systems and desk products as well. Deskpro, dx80, Room Kit Mini, and room USB. We, as an IT integrator, installed almost every type of Cisco collaboration device. I think the Webex Room Series portfolio is absolutely good for any kind of conference room or meeting room. Room Kit Mini, plus or pro are easily combined with screens, and this is very important for customers.
Balazs Balogh | TrustRadius Reviewer

Team Messengr

In comparison to other products such as Jabber and Webex, this has been the best application. The price is similar but functionality is better
Anonymous | TrustRadius Reviewer

Scalability

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
The product and backend systems are designed to scale from small to very large organization seamlessly and easily
Brian Munn | TrustRadius Reviewer

Team Messengr

No score
No answers yet
No answers on this topic

Return on Investment

Cisco Webex Room Series

  • We had to look at the soft costs. But we were spending 5-15 minutes getting each meeting running with an average of 4-6 people per meeting, that money was adding up. Now we have meetings starting in under a minute so we are saving that money times about 2500 meetings per day. So this was a huge const savings that far outweighed what we payed for the hardware.
Joshua Baever | TrustRadius Reviewer

Team Messengr

  • Positive - less time wasted on emails
  • Positive - less expensive than having a chat tool and a video tool (and phones!)
  • Negative - sometimes tone is hard to convey in text, and this has led to a couple of misunderstandings
Anonymous | TrustRadius Reviewer

Screenshots

Team Messengr

Pricing Details

Cisco Webex Room Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Room Series Editions & Modules

Additional Pricing Details

Team Messengr

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Team Messengr Editions & Modules

Edition
Starter$71
Professional$141
Business$251
Enterprise$401
  1. per user
Additional Pricing Details
Pricing is per user per month. Contact Team Messengr for more information on pricing for your team.

Rating Summary

Likelihood to Recommend

Cisco Webex Room Series
9.6
Team Messengr
8.5

Likelihood to Renew

Cisco Webex Room Series
9.0
Team Messengr

Usability

Cisco Webex Room Series
9.1
Team Messengr

Reliability and Availability

Cisco Webex Room Series
10.0
Team Messengr

Performance

Cisco Webex Room Series
10.0
Team Messengr

Support Rating

Cisco Webex Room Series
9.1
Team Messengr

Implementation Rating

Cisco Webex Room Series
10.0
Team Messengr

Scalability

Cisco Webex Room Series
10.0
Team Messengr

Add comparison