What users are saying about
8 Ratings
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Score 9 out of 100
7 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

Cisco Webex Social (Discontinued)

For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.
Anonymous | TrustRadius Reviewer

Opal

I honestly cannot recommend this tool enough. Opal is such a valuable tool for brand content creators and there is nothing like it available. If you're serious about content marketing and have a need to find ways to collaborate, plan and provide more visibility among teams, then Opal really is the only way to go. One more thing that's not being mentioned: The tool is simply amazing but it's only as amazing is the team behind the tool. Their customer support and willingness to quickly be in touch when needed is a key feature within itself. Seriously, such a good team of people.
Kenji Onozawa | TrustRadius Reviewer

Feature Rating Comparison

Communication

Cisco Webex Social (Discontinued)
10.0
Opal
6.1
Chat
Cisco Webex Social (Discontinued)
10.0
Opal
4.5
Integrates with Outlook
Cisco Webex Social (Discontinued)
10.0
Opal
Notifications
Cisco Webex Social (Discontinued)
Opal
9.1
Discussions
Cisco Webex Social (Discontinued)
Opal
4.5

File Sharing & Management

Cisco Webex Social (Discontinued)
8.3
Opal
9.1
Document collaboration
Cisco Webex Social (Discontinued)
10.0
Opal
9.1
Access control
Cisco Webex Social (Discontinued)
10.0
Opal
9.1
Advanced security features
Cisco Webex Social (Discontinued)
5.0
Opal
Versioning
Cisco Webex Social (Discontinued)
Opal
9.1
Video files
Cisco Webex Social (Discontinued)
Opal
9.1
Audio files
Cisco Webex Social (Discontinued)
Opal
9.1

Project Management

Cisco Webex Social (Discontinued)
Opal
7.9
Task Management
Cisco Webex Social (Discontinued)
Opal
9.1
Gantt Charts
Cisco Webex Social (Discontinued)
Opal
9.1
Scheduling
Cisco Webex Social (Discontinued)
Opal
9.1
Workflow Automation
Cisco Webex Social (Discontinued)
Opal
9.1
Mobile Access
Cisco Webex Social (Discontinued)
Opal
1.0
Search
Cisco Webex Social (Discontinued)
Opal
9.1
Visual planning tools
Cisco Webex Social (Discontinued)
Opal
9.1

Pros

Cisco Webex Social (Discontinued)

  • Easy to use.
  • No special setup.
  • Doesn't require any special hardware.
Anonymous | TrustRadius Reviewer

Opal

  • Content planning: you can look at one asset and see how it is being used across multiple channels by multiple teams.
  • Content collaboration: it is really easy to see what other people and teams are contributing to an asset, or how they are using it. We can also duplicate content that was created by another team to use as a starting point in our own content collaboration.
  • High level/big picture overview: Opal allows us to see content that is being created, planned and scheduled very easily; it goes beyond social content (which we can also see in Sprinklr) to show us content created across multiple channels.
Kelly Rigotti | TrustRadius Reviewer

Cons

Cisco Webex Social (Discontinued)

  • Recording feature cannot record phone sound just computer sound.
  • Recording feature does not generate a file with "known" extension, it needs specific player.
Anonymous | TrustRadius Reviewer

Opal

  • No publishing capabilities, for the most part.
  • No analytics tie-ins.
  • Rather pricey.
  • Requires someone to really manage the structure in order to keep the tool organized and use it effectively. When this is done right, though, it's worthwhile.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Social (Discontinued)

It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.
Anonymous | TrustRadius Reviewer

Opal

You get for what you paid for. Opal has more features
Teena Thach | TrustRadius Reviewer

Return on Investment

Cisco Webex Social (Discontinued)

  • It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
  • Great user experience.
  • Users like it.
Anonymous | TrustRadius Reviewer

Opal

  • Opal allows for more discipline in marketing as teams are better aligned on messaging and big moments.
  • Opal cuts down on communication breakdowns and mistakes, which in the end leads to more happy customers.
  • I think Opal provides the team with more confidence as everyone is on the same page. With everything in one place rather than communications being lost in emails, etc., everyone is more efficient and can work knowing that there is one source of truth.
Kenji Onozawa | TrustRadius Reviewer

Screenshots

Cisco Webex Social (Discontinued)

Pricing Details

Cisco Webex Social (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Opal

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Webex Social (Discontinued)
10.0
Opal
9.2

Likelihood to Renew

Cisco Webex Social (Discontinued)
Opal
10.0

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