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79 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Optimizely Content Cloud (formerly Episerver Content Cloud)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
79 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 5.8 out of 100

Likelihood to Recommend

Cisco Webex Social (Discontinued)

For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.
Anonymous | TrustRadius Reviewer

Optimizely Content Cloud (formerly Episerver Content Cloud)

Episerver CMS provides a very well rounded system that will meet the needs of most businesses, in my experience. The biggest draw-back that I've seen with the underlying system is the response time in the back-end. Being on the digital experience cloud allows you to spread the load between services, but our experience has shown, even with a distributed network, the response time on the back-end can prove time-consuming and have delays in loading for content writers/editors. If there's a lot of hands-on, constantly, you will need to make sure the architecture has the response time your team needs.
Sean Haddy | TrustRadius Reviewer

Feature Rating Comparison

Communication

Cisco Webex Social (Discontinued)
10.0
Optimizely Content Cloud (formerly Episerver Content Cloud)
Chat
Cisco Webex Social (Discontinued)
10.0
Optimizely Content Cloud (formerly Episerver Content Cloud)
Integrates with Outlook
Cisco Webex Social (Discontinued)
10.0
Optimizely Content Cloud (formerly Episerver Content Cloud)

File Sharing & Management

Cisco Webex Social (Discontinued)
8.3
Optimizely Content Cloud (formerly Episerver Content Cloud)
Document collaboration
Cisco Webex Social (Discontinued)
10.0
Optimizely Content Cloud (formerly Episerver Content Cloud)
Access control
Cisco Webex Social (Discontinued)
10.0
Optimizely Content Cloud (formerly Episerver Content Cloud)
Advanced security features
Cisco Webex Social (Discontinued)
5.0
Optimizely Content Cloud (formerly Episerver Content Cloud)

Security

Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
7.7
Role-based user permissions
Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
7.7

Platform & Infrastructure

Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
5.8
API
Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
5.2
Internationalization / multi-language
Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
6.3

Web Content Creation

Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
5.1
WYSIWYG editor
Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
7.0
Code quality / cleanliness
Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
5.4
Admin section
Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
6.0
Page templates
Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
3.7
Library of website themes
Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
2.1
Mobile optimization / responsive design
Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
4.6
Publishing workflow
Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
6.9
Form generator
Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
5.0

Web Content Management

Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
5.3
Content taxonomy
Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
6.0
SEO support
Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
5.2
Bulk management
Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
6.5
Availability / breadth of extensions
Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
4.2
Community / comment management
Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
4.6

Pros

Cisco Webex Social (Discontinued)

  • Easy to use.
  • No special setup.
  • Doesn't require any special hardware.
Anonymous | TrustRadius Reviewer

Optimizely Content Cloud (formerly Episerver Content Cloud)

  • Ektron CMS is reliable and performs well. Outages are extremely rare, and the site is fast.
  • The Ektron CMS content editor is easy to use, and updates can be made by non-technical people. The Ektron site synchronization process allows us to automatically publish updates every 30 minutes. This is very important to the resort's marketing efforts during the busy ski season.
  • This is straight from the marketing department: 'Ektron CMS is user friendly for non-technical people, and it allows us to be more effective in our marketing efforts.
Joy Kilmer | TrustRadius Reviewer

Cons

Cisco Webex Social (Discontinued)

  • Recording feature cannot record phone sound just computer sound.
  • Recording feature does not generate a file with "known" extension, it needs specific player.
Anonymous | TrustRadius Reviewer

Optimizely Content Cloud (formerly Episerver Content Cloud)

  • Ektron's user interface could use a complete overhaul, beginning with the odd logical separation between "Library" items and "Content." From an end-user perspective these distinctions are completely irrelevant and only serve to confuse everyone.
  • The way Ektron reads html in the code editor is unfathomable. White space is dealt with in a completely unconventional and error prone way and the text editor often inserts immense amounts of unnecessary markup that often causes problems and bugs.
  • Ektron contains so many bugs its almost impossible to list them all. As the main editor of the website, my standard answer to any standard functionality requests is "no" because Ektron charges inordinate sums of money for those functions and even if we do custom manage our own solution, it would likely cause the entire system to crash.
  • Ektron is very very slow.
  • Ektron requires a seperate module for mobile/web-friendly websites. You can't just code it yourself. You have to buy their's.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Optimizely Content Cloud (formerly Episerver Content Cloud)

Optimizely Content Cloud (formerly Episerver Content Cloud) 8.0
Based on 25 answers
Since I work on the implementation side of things, and do not directly own licensing for Ektron CMS, I have to base this rating off of how I think it will be received or presented to customers looking to start a new site deployment. I try to remain CMS agnostic, though my specialty is with the .NET and Microsoft stack. Because of the experience I have working with Ektron, I tend to be more forgiving with the shortcomings as I am familiar with how to work around them or past them from experience. Being familiar with the community available also helps, as you become familiar with the best approaches to find solutions to your issues. Each product has it's ups and downs and all of them are only going to be as good as the company or development team implementing them can make them. This is EXTREMELY important to remember when choosing a CMS, as it can make or break your expensive investment.
Anonymous | TrustRadius Reviewer

Usability

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Optimizely Content Cloud (formerly Episerver Content Cloud)

Optimizely Content Cloud (formerly Episerver Content Cloud) 6.5
Based on 5 answers
Usability principles have been a part of modern web application development for some time now. Ektron lags behind in this area. It's not that the back end is terrible, but to me it does not reflect commitment, expertise, and a systematic approach to usability in Ektron's development process. There are too many UI idiosyncrasies and inconsistencies for my liking.
John Shea | TrustRadius Reviewer

Reliability and Availability

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Optimizely Content Cloud (formerly Episerver Content Cloud)

Optimizely Content Cloud (formerly Episerver Content Cloud) 9.2
Based on 8 answers
Unplanned outages or errors are fairly rare in our instance. And when there are issues, they're usually fixed fairly quickly
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Optimizely Content Cloud (formerly Episerver Content Cloud)

Optimizely Content Cloud (formerly Episerver Content Cloud) 8.0
Based on 4 answers
Working with Ektron Support has always been a pleasure. They are quick to respond, extremely knowledgeable, and truly care about resolving your issue. I have never once been disappointed with their response.
Jenn Murray | TrustRadius Reviewer

Online Training

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Optimizely Content Cloud (formerly Episerver Content Cloud)

Optimizely Content Cloud (formerly Episerver Content Cloud) 6.7
Based on 3 answers
Ektron is one of the best solution for .Net platform. Over the years have improved the performance issues that the previous versions had. My only complain is right now you can't do Page builder pages if you choose to have a MVC architecture
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Social (Discontinued)

It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.
Anonymous | TrustRadius Reviewer

Optimizely Content Cloud (formerly Episerver Content Cloud)

I believe that EPiServer is here to stay; and, we routinely see them competing against other similar .NET technology platforms in this space (IE: Sitecore & Ektron). Experis has been following the Gartner Magic Quadrant and Forrester Wave reviews; and, EPiServer is well positioned to move into the "Leaders" quadrant in the near future (as of the 2013 Gartner Magic Quadrant, EPiServer was listed in the "Visionaries" quadrant).
Jonathan Graham | TrustRadius Reviewer

Return on Investment

Cisco Webex Social (Discontinued)

  • It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
  • Great user experience.
  • Users like it.
Anonymous | TrustRadius Reviewer

Optimizely Content Cloud (formerly Episerver Content Cloud)

  • Better efficiency and control over content. Faster creation of content specifically marketing campaign based landing pages. Easier implementation and tracking site visitor info and support for mobile has been easier to maintain.
  • Ektron has a wealth of features. implementing these requires in depth training and planning.
Chris Chodnicki | TrustRadius Reviewer

Screenshots

Cisco Webex Social (Discontinued)

Pricing Details

Cisco Webex Social (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Optimizely Content Cloud (formerly Episerver Content Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Cisco Webex Social (Discontinued)
10.0
Optimizely Content Cloud (formerly Episerver Content Cloud)
5.5

Likelihood to Renew

Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
8.0

Usability

Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
6.5

Reliability and Availability

Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
9.2

Support Rating

Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
8.0

Online Training

Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
6.7

Implementation Rating

Cisco Webex Social (Discontinued)
Optimizely Content Cloud (formerly Episerver Content Cloud)
8.0

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