9 Ratings
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Score 9.5 out of 100
5 Ratings
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Score 10 out of 100

Feature Set Ratings

    Communication

    10.0

    Cisco Webex Social (Discontinued)

    100%

    Personify Community

    Feature Set Not Supported
    N/A
    Cisco Webex Social (Discontinued) ranks higher in 2/2 features

    Chat

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Integrates with Outlook

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    File Sharing & Management

    8.3

    Cisco Webex Social (Discontinued)

    83%

    Personify Community

    Feature Set Not Supported
    N/A
    Cisco Webex Social (Discontinued) ranks higher in 3/3 features

    Document collaboration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Access control

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Advanced security features

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Cisco Webex Social (Discontinued) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    Cisco Webex Social (Discontinued)

    100%
    1 Rating
    9.1

    Personify Community

    91%
    3 Ratings

    Likelihood to Renew

    Cisco Webex Social (Discontinued)

    N/A
    0 Ratings
    9.1

    Personify Community

    91%
    3 Ratings

    Usability

    Cisco Webex Social (Discontinued)

    N/A
    0 Ratings
    9.1

    Personify Community

    91%
    1 Rating

    Availability

    Cisco Webex Social (Discontinued)

    N/A
    0 Ratings
    9.1

    Personify Community

    91%
    2 Ratings

    Performance

    Cisco Webex Social (Discontinued)

    N/A
    0 Ratings
    9.1

    Personify Community

    91%
    2 Ratings

    Support Rating

    Cisco Webex Social (Discontinued)

    N/A
    0 Ratings
    9.1

    Personify Community

    91%
    2 Ratings

    In-Person Training

    Cisco Webex Social (Discontinued)

    N/A
    0 Ratings
    9.1

    Personify Community

    91%
    1 Rating

    Online Training

    Cisco Webex Social (Discontinued)

    N/A
    0 Ratings
    8.2

    Personify Community

    82%
    1 Rating

    Implementation Rating

    Cisco Webex Social (Discontinued)

    N/A
    0 Ratings
    9.1

    Personify Community

    91%
    2 Ratings

    Likelihood to Recommend

    Cisco

    For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.
    Read full review

    Personify Corp

    You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong
    support and services team that works collaboratively with us to make
    sure we are always getting what we need. They provide
    24x7 emergency support, online ticket support, email support, a client
    community, and the ability to call and talk to the same account manager or
    community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly.
    Read full review

    Pros

    Cisco

    • Easy to use.
    • No special setup.
    • Doesn't require any special hardware.
    Read full review

    Personify Corp

    • It's easy to use. The admin panel has a number of drag and drop options to modify the experience
    • Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer.
    • Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves.
    • Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on.
    Read full review

    Cons

    Cisco

    • Recording feature cannot record phone sound just computer sound.
    • Recording feature does not generate a file with "known" extension, it needs specific player.
    Read full review

    Personify Corp

    • Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed.
    • Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases.
    Read full review

    Pricing Details

    Cisco Webex Social (Discontinued)

    Starting Price

    Editions & Modules

    Cisco Webex Social (Discontinued) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Personify Community

      Starting Price

      Editions & Modules

      Personify Community editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Cisco

        No answers on this topic

        Personify Corp

        From the first conversation and beyond, it has been a pleasure working with Small World Labs. Their staff are genuinely interested in understanding our business and our goals, and actively make recommendation on continued improvement and long-term strategy. All of their staff demonstrate a clear understanding of the product and when to expect new features. Furthermore, their CEO, Michael Wilson, is more than competent and has proven to be an industry expert. He understands both the technical side and the community strategy side of the business. In fact, we have already initiated a project to build a second community with Small World Labs for a separate business unit
        Read full review

        Usability

        Cisco

        No answers on this topic

        Personify Corp

        There are a multitude of options to configure the exact user experience you want and what you want to emphasize.
        Read full review

        Reliability and Availability

        Cisco

        No answers on this topic

        Personify Corp

        Uptime has never been an issue.
        Read full review

        Performance

        Cisco

        No answers on this topic

        Personify Corp

        Speed is not an issue.
        Read full review

        Support Rating

        Cisco

        No answers on this topic

        Personify Corp

        The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.
        Read full review

        In-Person Training

        Cisco

        No answers on this topic

        Personify Corp

        In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.
        Read full review

        Online Training

        Cisco

        No answers on this topic

        Personify Corp

        Online training is through online webinar & how-to posts and videos in the client community.
        Read full review

        Implementation Rating

        Cisco

        No answers on this topic

        Personify Corp

        We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.
        Read full review

        Alternatives Considered

        Cisco

        It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.
        Read full review

        Personify Corp

        We evaluated a few different community platform vendors over the course of a couple of months. I believe we also evaluated Jive, Lithium, KickApps, and Powered.
        Read full review

        Return on Investment

        Cisco

        • It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
        • Great user experience.
        • Users like it.
        Read full review

        Personify Corp

        • Our community has been very active since the re-launch of our site. Have seen some increases in member engagement.
        • Feedback from our membership has been nothing but positive since we transitioned off of our older Sharepoint community. Look and feel and ease of use have been real pluses for our members.
        • Having the Small World Labs community is allowing us to be more creative with the way we integrate our community into all aspects of our online presence, web-site, social media, etc.
        Read full review

        Screenshots

        Add comparison