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Top Rated
2515 Ratings
9 Ratings
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Score 9.5 out of 100

Skype for Business, now part of Microsoft Teams

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Top Rated
2515 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Feature Set Ratings

    Communication

    10.0

    Cisco Webex Social (Discontinued)

    100%

    Skype for Business, now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    Cisco Webex Social (Discontinued) ranks higher in 2/2 features

    Chat

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Integrates with Outlook

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    File Sharing & Management

    8.3

    Cisco Webex Social (Discontinued)

    83%

    Skype for Business, now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    Cisco Webex Social (Discontinued) ranks higher in 3/3 features

    Document collaboration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Access control

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Advanced security features

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    Cisco Webex Social (Discontinued)

    Feature Set Not Supported
    N/A
    7.3

    Skype for Business, now part of Microsoft Teams

    73%
    Skype for Business, now part of Microsoft Teams ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    7.9
    79%
    194 Ratings

    High quality video

    N/A
    0 Ratings
    7.7
    77%
    189 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    6.6
    66%
    186 Ratings

    Mobile support

    N/A
    0 Ratings
    7.0
    70%
    151 Ratings

    Screen Sharing

    Cisco Webex Social (Discontinued)

    Feature Set Not Supported
    N/A
    7.7

    Skype for Business, now part of Microsoft Teams

    77%
    Skype for Business, now part of Microsoft Teams ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.1
    81%
    195 Ratings

    Whiteboards

    N/A
    0 Ratings
    7.3
    73%
    122 Ratings

    Online Meetings / Events

    Cisco Webex Social (Discontinued)

    Feature Set Not Supported
    N/A
    7.7

    Skype for Business, now part of Microsoft Teams

    77%
    Skype for Business, now part of Microsoft Teams ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.3
    83%
    178 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.2
    82%
    186 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.0
    70%
    86 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.3
    73%
    147 Ratings

    Slideshows

    N/A
    0 Ratings
    7.7
    77%
    116 Ratings

    Online Events Collaboration

    Cisco Webex Social (Discontinued)

    Feature Set Not Supported
    N/A
    7.7

    Skype for Business, now part of Microsoft Teams

    77%
    Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.1
    81%
    175 Ratings

    Audience polling

    N/A
    0 Ratings
    7.6
    76%
    96 Ratings

    Q&A

    N/A
    0 Ratings
    7.5
    75%
    97 Ratings

    Online Events Security

    Cisco Webex Social (Discontinued)

    Feature Set Not Supported
    N/A
    7.5

    Skype for Business, now part of Microsoft Teams

    75%
    Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    7.7
    77%
    146 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    7.5
    75%
    151 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    7.4
    74%
    113 Ratings

    Attribute Ratings

    • Cisco Webex Social (Discontinued) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    Cisco Webex Social (Discontinued)

    100%
    1 Rating
    7.4

    Skype for Business, now part of Microsoft Teams

    74%
    200 Ratings

    Likelihood to Renew

    Cisco Webex Social (Discontinued)

    N/A
    0 Ratings
    9.0

    Skype for Business, now part of Microsoft Teams

    90%
    7 Ratings

    Usability

    Cisco Webex Social (Discontinued)

    N/A
    0 Ratings
    8.9

    Skype for Business, now part of Microsoft Teams

    89%
    14 Ratings

    Support Rating

    Cisco Webex Social (Discontinued)

    N/A
    0 Ratings
    8.4

    Skype for Business, now part of Microsoft Teams

    84%
    76 Ratings

    Implementation Rating

    Cisco Webex Social (Discontinued)

    N/A
    0 Ratings
    7.0

    Skype for Business, now part of Microsoft Teams

    70%
    4 Ratings

    Likelihood to Recommend

    Cisco

    For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.
    Read full review

    Microsoft

    Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.
    Read full review

    Pros

    Cisco

    • Easy to use.
    • No special setup.
    • Doesn't require any special hardware.
    Read full review

    Microsoft

    • Quickly check a user's status and communicate with them.
    • Video conferencing is breathtaking, and the voice quality is excellent.
    • It's a very user-friendly site with straightforward responses.
    • Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
    • The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
    • This tool is easy to use and integrates with Calendar to view team members' schedules.
    Read full review

    Cons

    Cisco

    • Recording feature cannot record phone sound just computer sound.
    • Recording feature does not generate a file with "known" extension, it needs specific player.
    Read full review

    Microsoft

    • Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
    • Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
    • It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
    • Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.
    Read full review

    Pricing Details

    Cisco Webex Social (Discontinued)

    Starting Price

    Editions & Modules

    Cisco Webex Social (Discontinued) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Skype for Business, now part of Microsoft Teams

      Starting Price

      Editions & Modules

      Skype for Business, now part of Microsoft Teams editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Cisco

        No answers on this topic

        Microsoft

        The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
        Read full review

        Usability

        Cisco

        No answers on this topic

        Microsoft

        Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
        Read full review

        Support Rating

        Cisco

        No answers on this topic

        Microsoft

        I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
        Read full review

        Implementation Rating

        Cisco

        No answers on this topic

        Microsoft

        Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
        Read full review

        Alternatives Considered

        Cisco

        It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.
        Read full review

        Microsoft

        For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
        Read full review

        Return on Investment

        Cisco

        • It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
        • Great user experience.
        • Users like it.
        Read full review

        Microsoft

        • Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
        • Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.
        Read full review

        Add comparison