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Top Rated
2144 Ratings
7 Ratings
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Score 8.9 out of 100

Skype for Business

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Top Rated
2144 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

Cisco Webex Social (Discontinued)

For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.
Anonymous | TrustRadius Reviewer

Skype for Business

For instant messaging without going into depth it's very quick and simple and the CPU footprint is quite low and therefore easily able to run on older hardware. The audio only capability has always been very good, but the video aspect where you have more than one person on video does seem to struggle. It's understandable given the codec has been in operation for a number of years but for basic collaboration it has served the purpose pretty well and until forced to migrate, most companies will happily continue to use it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Communication

Cisco Webex Social (Discontinued)
10.0
Skype for Business
Chat
Cisco Webex Social (Discontinued)
10.0
Skype for Business
Integrates with Outlook
Cisco Webex Social (Discontinued)
10.0
Skype for Business

File Sharing & Management

Cisco Webex Social (Discontinued)
8.3
Skype for Business
Document collaboration
Cisco Webex Social (Discontinued)
10.0
Skype for Business
Access control
Cisco Webex Social (Discontinued)
10.0
Skype for Business
Advanced security features
Cisco Webex Social (Discontinued)
5.0
Skype for Business

Performance & Compatibility of Online Events Software

Cisco Webex Social (Discontinued)
Skype for Business
7.5
High quality audio
Cisco Webex Social (Discontinued)
Skype for Business
8.0
High quality video
Cisco Webex Social (Discontinued)
Skype for Business
7.8
Low bandwidth requirements
Cisco Webex Social (Discontinued)
Skype for Business
6.9
Mobile support
Cisco Webex Social (Discontinued)
Skype for Business
7.1

Screen Sharing

Cisco Webex Social (Discontinued)
Skype for Business
7.6
Desktop sharing
Cisco Webex Social (Discontinued)
Skype for Business
8.0
Whiteboards
Cisco Webex Social (Discontinued)
Skype for Business
7.3

Online Meetings / Events

Cisco Webex Social (Discontinued)
Skype for Business
7.7
Calendar integration
Cisco Webex Social (Discontinued)
Skype for Business
8.3
Meeting initiation
Cisco Webex Social (Discontinued)
Skype for Business
8.2
Integrates with social media
Cisco Webex Social (Discontinued)
Skype for Business
6.7
Record meetings / events
Cisco Webex Social (Discontinued)
Skype for Business
7.5
Slideshows
Cisco Webex Social (Discontinued)
Skype for Business
7.7

Online Events Collaboration

Cisco Webex Social (Discontinued)
Skype for Business
7.6
Live chat
Cisco Webex Social (Discontinued)
Skype for Business
8.4
Audience polling
Cisco Webex Social (Discontinued)
Skype for Business
7.2
Q&A
Cisco Webex Social (Discontinued)
Skype for Business
7.3

Online Events Security

Cisco Webex Social (Discontinued)
Skype for Business
7.6
User authentication
Cisco Webex Social (Discontinued)
Skype for Business
7.7
Participant roles & permissions
Cisco Webex Social (Discontinued)
Skype for Business
7.7
Confidential attendee list
Cisco Webex Social (Discontinued)
Skype for Business
7.3

Pros

Cisco Webex Social (Discontinued)

  • Easy to use.
  • No special setup.
  • Doesn't require any special hardware.
Anonymous | TrustRadius Reviewer

Skype for Business

  • Group Chat option allows multiple people to have a conversation away from the main presentation
  • Integration with Microsoft Office allows easy usage of excel, PowerPoint and other MS programs
  • Easy calendar integration for Microsoft Outlook
  • Mobile interface is very easy and intuitive
Mark DiNallo | TrustRadius Reviewer

Cons

Cisco Webex Social (Discontinued)

  • Recording feature cannot record phone sound just computer sound.
  • Recording feature does not generate a file with "known" extension, it needs specific player.
Anonymous | TrustRadius Reviewer

Skype for Business

  • Reporting, especially if you are in need of knowing who logged in and participated in a session
  • The browser-based application (for those that didn't want to download the desktop app) always seemed to have issues for our clients in other locations of the country
  • Call clarity was frequently not good, and sometimes the meeting organizer/host couldn't even get audio connected.
Randy Palmer | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Skype for Business

Skype for Business 9.0
Based on 7 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Emiliano Monterubbianesi | TrustRadius Reviewer

Usability

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Skype for Business

Skype for Business 8.0
Based on 14 answers
Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Skype for Business

Skype for Business 8.0
Based on 78 answers
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
Sarah Bandy | TrustRadius Reviewer

Implementation Rating

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Skype for Business

Skype for Business 7.0
Based on 4 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Social (Discontinued)

It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.
Anonymous | TrustRadius Reviewer

Skype for Business

As Skype for Business is most widely used all over the world it gives you access to connect you with people out of your organization. It's much faster than any other messengers. You can connect with your mobile phone with low speed of internet also. Other messengers [require] more space and bandwidth than skype.
Vrushali Raskar | TrustRadius Reviewer

Return on Investment

Cisco Webex Social (Discontinued)

  • It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
  • Great user experience.
  • Users like it.
Anonymous | TrustRadius Reviewer

Skype for Business

  • With federation with external partners, it has helped us close deals in terms of sales.
  • It is a stable product that has had very few outages, which has kept end users happy with minimal service interruptions.
  • Meetings have high security compliance which meets our organization's security requirements
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Webex Social (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype for Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Webex Social (Discontinued)
10.0
Skype for Business
7.7

Likelihood to Renew

Cisco Webex Social (Discontinued)
Skype for Business
9.0

Usability

Cisco Webex Social (Discontinued)
Skype for Business
8.0

Support Rating

Cisco Webex Social (Discontinued)
Skype for Business
8.0

Implementation Rating

Cisco Webex Social (Discontinued)
Skype for Business
7.0

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