Cisco Webex Social (Discontinued) vs. Skype for Business, now part of Microsoft Teams

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Webex Social (Discontinued)
Score 7.0 out of 10
N/A
Cisco Webex Social has been retired and is no longer supported.N/A
Skype for Business, now part of Microsoft Teams
Score 7.5 out of 10
N/A
Skype for Business was an online messaging and conferencing tool, now superseded by Microsoft Teams.N/A
Pricing
Cisco Webex Social (Discontinued)Skype for Business, now part of Microsoft Teams
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Webex Social (Discontinued)Skype for Business, now part of Microsoft Teams
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco Webex Social (Discontinued)Skype for Business, now part of Microsoft Teams
Considered Both Products
Cisco Webex Social (Discontinued)
Chose Cisco Webex Social (Discontinued)
It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.
Skype for Business, now part of Microsoft Teams

No answer on this topic

Top Pros
Top Cons
Features
Cisco Webex Social (Discontinued)Skype for Business, now part of Microsoft Teams
Communication
Comparison of Communication features of Product A and Product B
Cisco Webex Social (Discontinued)
10.0
1 Ratings
22% above category average
Skype for Business, now part of Microsoft Teams
-
Ratings
Chat10.01 Ratings00 Ratings
Integrates with Outlook10.01 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Cisco Webex Social (Discontinued)
8.3
1 Ratings
2% above category average
Skype for Business, now part of Microsoft Teams
-
Ratings
Document collaboration10.01 Ratings00 Ratings
Access control10.01 Ratings00 Ratings
Advanced security features5.01 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Cisco Webex Social (Discontinued)
-
Ratings
Skype for Business, now part of Microsoft Teams
7.6
193 Ratings
6% below category average
High quality audio00 Ratings8.0189 Ratings
High quality video00 Ratings7.6183 Ratings
Low bandwidth requirements00 Ratings6.6180 Ratings
Mobile support00 Ratings8.0144 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Cisco Webex Social (Discontinued)
-
Ratings
Skype for Business, now part of Microsoft Teams
8.6
189 Ratings
7% above category average
Desktop sharing00 Ratings8.8189 Ratings
Whiteboards00 Ratings8.4119 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Cisco Webex Social (Discontinued)
-
Ratings
Skype for Business, now part of Microsoft Teams
7.8
186 Ratings
5% below category average
Calendar integration00 Ratings8.0172 Ratings
Meeting initiation00 Ratings8.1180 Ratings
Integrates with social media00 Ratings7.882 Ratings
Record meetings / events00 Ratings7.7141 Ratings
Slideshows00 Ratings7.7113 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Cisco Webex Social (Discontinued)
-
Ratings
Skype for Business, now part of Microsoft Teams
8.7
171 Ratings
3% above category average
Live chat00 Ratings9.3169 Ratings
Audience polling00 Ratings8.592 Ratings
Q&A00 Ratings8.292 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Cisco Webex Social (Discontinued)
-
Ratings
Skype for Business, now part of Microsoft Teams
8.1
154 Ratings
3% below category average
User authentication00 Ratings8.2140 Ratings
Participant roles & permissions00 Ratings8.0146 Ratings
Confidential attendee list00 Ratings8.1108 Ratings
Best Alternatives
Cisco Webex Social (Discontinued)Skype for Business, now part of Microsoft Teams
Small Businesses
Stackby
Stackby
Score 9.6 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
Google Meet
Google Meet
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Webex Social (Discontinued)Skype for Business, now part of Microsoft Teams
Likelihood to Recommend
10.0
(1 ratings)
8.5
(196 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(7 ratings)
Usability
-
(0 ratings)
9.0
(14 ratings)
Support Rating
-
(0 ratings)
8.5
(40 ratings)
Implementation Rating
-
(0 ratings)
7.0
(2 ratings)
User Testimonials
Cisco Webex Social (Discontinued)Skype for Business, now part of Microsoft Teams
Likelihood to Recommend
Cisco
For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.
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Microsoft
Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.
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Pros
Cisco
  • Easy to use.
  • No special setup.
  • Doesn't require any special hardware.
Read full review
Microsoft
  • Instant messaging to anyone who we know only by name/email. Even if they're offline, they get the message in missed convos and a notification automatically goes to them via Outlook mail. All conversations are saved and accessible via Outlook.
  • Video and voice calls are a norm in the WFH scenario, and an average employee has around 4-5 calls a day. Skype gives notifications for upcoming meetings, allows easy scheduling via outlook calendar, and its audio/video quality [is] reasonably good compared to the amount of data it consumes.
  • Status availabilities - in the WFH scenario, you could be off for lunch, out of office, busy, sharing screens - and might not want to be disturbed. Skype allows you to do that, and in case you're off, ensures that you know that you have missed messages.
  • Screen sharing - we have to share screens at least once or twice a day with a coworker when working on some issues/features, and Skype easily lets us do that. One of the best things about Skype is that the screen can be shared without being on a video/voice call - which is of immense advantage because oftentimes, you could prefer sharing the screen, while it [is] too noisy to talk.
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Cons
Cisco
  • Recording feature cannot record phone sound just computer sound.
  • Recording feature does not generate a file with "known" extension, it needs specific player.
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Microsoft
  • Probably the biggest area is the video element as it has historically struggled in this area.
  • The need to be forced to federate with another organisation by providing yours and enabling the other organisation settings is a bit tedious but once done, allows for simple collaboration between third-parties.
  • Functionality wise, as it's an older product and being superseded by MS Teams, it feels as if it's run its course but was very good for what it does/did at the time.
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Likelihood to Renew
Cisco
No answers on this topic
Microsoft
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
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Usability
Cisco
No answers on this topic
Microsoft
Very easy to use. Even though Microsoft Teams has a lot of features and integrations, as a user I feel completely comfortable on finding what I need, getting information about the app extensions and using them. It's a very comprehensive tool, intuitive design and does not make me feel tired to be using it. I am glad with the current experience.
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Support Rating
Cisco
No answers on this topic
Microsoft
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
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Implementation Rating
Cisco
No answers on this topic
Microsoft
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
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Alternatives Considered
Cisco
It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.
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Microsoft
For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
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Return on Investment
Cisco
  • It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
  • Great user experience.
  • Users like it.
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Microsoft
  • We almost lost our biggest client because of the poor performance early on in our implementation...the online meetings were poor quality for audio and bandwidth refreshing
  • Many of the employees in our company disliked the quality so much, they started to sign up for free Cisco WebEx accounts to use instead
  • The majority of employees in our company lost trust in our CTO because of his decision to switch from Cisco WebEx to Skype for Business
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ScreenShots