66 Ratings
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Score 8.1 out of 100
76 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Remote Administration

    6.7

    Cisco Webex Support

    67%

    Citrix Virtual Apps

    Feature Set Not Supported
    N/A
    Cisco Webex Support ranks higher in 14/14 features

    Screen sharing

    8.4
    84%
    9 Ratings
    N/A
    0 Ratings

    File transfer

    8.5
    85%
    9 Ratings
    N/A
    0 Ratings

    Instant message

    7.4
    74%
    7 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    6.0
    60%
    5 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    8.1
    81%
    9 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    3.9
    39%
    6 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    1.8
    18%
    5 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    6.3
    63%
    5 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    7.2
    72%
    7 Ratings
    N/A
    0 Ratings

    Session record

    8.6
    86%
    7 Ratings
    N/A
    0 Ratings

    Annotations

    7.0
    70%
    7 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    7.1
    71%
    5 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    4.7
    47%
    7 Ratings
    N/A
    0 Ratings

    Application Virtualization

    Cisco Webex Support

    Feature Set Not Supported
    N/A
    8.9

    Citrix Virtual Apps

    89%
    Citrix Virtual Apps ranks higher in 5/5 features

    Application support

    N/A
    0 Ratings
    9.0
    90%
    20 Ratings

    Device support

    N/A
    0 Ratings
    8.8
    88%
    20 Ratings

    Ease of deployment

    N/A
    0 Ratings
    9.0
    90%
    19 Ratings

    Application packaging

    N/A
    0 Ratings
    8.5
    85%
    15 Ratings

    Security

    N/A
    0 Ratings
    9.3
    93%
    20 Ratings

    Attribute Ratings

    • Citrix Virtual Apps is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    7.8

    Cisco Webex Support

    78%
    11 Ratings
    8.6

    Citrix Virtual Apps

    86%
    20 Ratings

    Likelihood to Renew

    9.1

    Cisco Webex Support

    91%
    3 Ratings

    Citrix Virtual Apps

    N/A
    0 Ratings

    Usability

    7.0

    Cisco Webex Support

    70%
    1 Rating
    8.0

    Citrix Virtual Apps

    80%
    1 Rating

    Support Rating

    1.1

    Cisco Webex Support

    11%
    5 Ratings

    Citrix Virtual Apps

    N/A
    0 Ratings

    Implementation Rating

    Cisco Webex Support

    N/A
    0 Ratings
    7.0

    Citrix Virtual Apps

    70%
    2 Ratings

    Likelihood to Recommend

    Cisco

    We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
    Read full review

    Citrix

    Citrix Virtual Apps is well suited for environments that require remote access with 25 or more users. It is not appropriate for small sites with 10 or fewer users due to the cost of ownership. Citrix Virtual Apps pricing plus Windows RDS licensing as well is required. Smaller organizations may not find the cost-benefit due to overall costs and/or the cost of managing the environment.
    Read full review

    Pros

    Cisco

    • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
    • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
    • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
    Read full review

    Citrix

    • Excellent for remote satellite users with low bandwidth and high latency connection.
    • Keeps data and applications secure in the data center as users are only getting "screenshots" of the application and mouse/keyboard inputs.
    • Platform agnostic allowing users to access from Apple OSX, iOS, Android devices, Windows, and Linux.
    • Allows increase user density when applications are installed on centralized servers as opposed to on user desktops and laptops.
    Read full review

    Cons

    Cisco

    • During initial setups it can be a little confusing.
    • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
    • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
    Read full review

    Citrix

    • Although I recommend Xenapp in all serious VDI/remote application situations, it is expensive and will add a lot of money to any projects budget. Some places will have a hard time justifying using it vs. the built in (free) Microsoft product and this makes the cost an area they could improve on.
    • Previous versions of Xenapp were more admin friendly than the current iteration. One example would be the ability to assign values to each server in your farm such that if you had a server that you wanted less users on it was an easy task. Xenapp now divides the users evenly with little way of doing granular load balancing.
    • Another crucial missing feature of Xenapp is the ability to move users from one server to another without making them log back in. For example, if you have a server that you know is having an issue it would be helpful if we could move users off onto a healthy server without making them logoff/kicking them off.
    Read full review

    Pricing Details

    Cisco Webex Support

    Starting Price

    Editions & Modules

    Cisco Webex Support editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Citrix Virtual Apps

      Starting Price

      Editions & Modules

      Citrix Virtual Apps editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Cisco

        The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
        Read full review

        Citrix

        No answers on this topic

        Usability

        Cisco

        Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
        Read full review

        Citrix

        Functions well in a Department of Defense environment, particularly when paired with a physical NetScaler that is FIPS compliant
        Read full review

        Support Rating

        Cisco

        As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
        Read full review

        Citrix

        No answers on this topic

        Implementation Rating

        Cisco

        No answers on this topic

        Citrix

        Issues with overlapping settings caused troubleshooting to be a problem during the early stages of deployment.
        Read full review

        Alternatives Considered

        Cisco

        I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
        Read full review

        Citrix

        We tried Microsoft's RemoteApp before settling on Citirx's XenApp. RemoteApp is not scalable for large implementations, management can not be guaranteed, and multiple server management is not available. RemoteApp is best suited for smaller environments that do not require complex publishing. Citrix XenApp provides customers with improved maintenance and manageability, improved end-user experience for application delivery, and increased performance for users.
        Read full review

        Return on Investment

        Cisco

        • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
        • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
        Read full review

        Citrix

        • Citrix Virtual Apps reduce your cost significantly. Operating on the cloud helps you cut costs on not only network infrastructure but also on the human resources required to maintain it.
        • I can see no negative impact however in case the Citrix Virtual Apps are facing any network issues or downtime then it becomes a bit of an issue as you are dependent on the same for your network connectivity and applications access. However, you can raise a ticket and their support is great and helps you fix the issues ASAP.
        Read full review

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