Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.
N/A
ConnectWise ScreenConnect
Score 9.0 out of 10
N/A
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
N/A
Pricing
Cisco Webex Support (discontinued)
ConnectWise ScreenConnect
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Webex Support
ConnectWise ScreenConnect
Free Trial
No
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
—
More Pricing Information
Community Pulse
Cisco Webex Support (discontinued)
ConnectWise ScreenConnect
Considered Both Products
Cisco Webex Support
No answer on this topic
ConnectWise ScreenConnect
Verified User
Manager
Chose ConnectWise ScreenConnect
I have worked at a few companies and have used multiple remote screen share applications. These applications are just the ones I have experience with.
In terms of cost, with the exception of TeamViewer, ConnectWise Control stands easily above the others. However, ConnectWise …
Ease of use for both the customer and the technician made ConnectWise Control an easy choice. The added functionality that wasn't available in the other options was just the icing on the cake.
WebEx is where we experienced many of the issues described previously, trouble connecting, longer loading times, etc. Join.me was our go-to alternative but since switching to ConnectWise we have not needed an alternative and it helps our image look much more professional.
- TeamViewer license validates its current version only. Causes difficulties while supporting multiple customers on different versions. - Bomgar Remote Support is quite expensive and less flexible in regards of setup and usage by different teams and freelancers
We have reviewed 14 different remote platforms, of those the ones we have purchased in the past include Bomgar, TeamViewer, and WebEx. Due to limitations in ScreenConnect and inability to connect with some of our customers, we are forced to maintain backup accounts with TeamView…