What users are saying about
10 Ratings
65 Ratings
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Score 7.9 out of 100
10 Ratings
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Score 7.1 out of 100

Feature Set Ratings

  • FixMe.IT ranks higher in 1 feature set: Remote Administration

Remote Administration

6.6

Cisco Webex Support

66%
6.7

FixMe.IT

67%
Cisco Webex Support ranks higher in 11/14 features

Screen sharing

8.2
82%
9 Ratings
9.0
90%
6 Ratings

File transfer

8.3
83%
9 Ratings
7.0
70%
6 Ratings

Instant message

7.4
74%
7 Ratings
7.0
70%
5 Ratings

Secure remote access with Smart Card authentication

9.0
90%
5 Ratings
N/A
0 Ratings

Access to sleeping/powered-off computers

6.0
60%
5 Ratings
2.9
29%
3 Ratings

Over-the-Internet remote session

7.9
79%
9 Ratings
9.0
90%
6 Ratings

Initiate remote control from mobile

4.4
44%
6 Ratings
N/A
0 Ratings

Remote management of servers & workstations

1.7
17%
5 Ratings
9.0
90%
4 Ratings

Remote Active Directory® management

5.7
57%
5 Ratings
N/A
0 Ratings

Centralized management dashboard

6.8
68%
7 Ratings
N/A
0 Ratings

Session record

8.6
86%
7 Ratings
6.0
60%
2 Ratings

Annotations

6.9
69%
7 Ratings
4.0
40%
3 Ratings

Monitoring and Alerts

6.3
63%
5 Ratings
N/A
0 Ratings

Multi-platform remote control

5.2
52%
7 Ratings
N/A
0 Ratings

Attribute Ratings

  • FixMe.IT is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

Likelihood to Recommend

7.4

Cisco Webex Support

74%
11 Ratings
9.0

FixMe.IT

90%
6 Ratings

Likelihood to Renew

9.1

Cisco Webex Support

91%
3 Ratings
10.0

FixMe.IT

100%
1 Rating

Usability

7.0

Cisco Webex Support

70%
1 Rating

FixMe.IT

N/A
0 Ratings

Support Rating

1.2

Cisco Webex Support

12%
5 Ratings
9.0

FixMe.IT

90%
2 Ratings

Likelihood to Recommend

Cisco

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
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Techinline

FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.
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Pros

Cisco

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
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Techinline

  • Unattended access always works
  • Deployment through MSI to all PCs in the company
  • Stable and dependable. The app never has issues.
  • Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
  • Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive
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Cons

Cisco

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
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Techinline

  • Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.
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Pricing Details

Cisco Webex Support

Starting Price

Editions & Modules

Cisco Webex Support editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    FixMe.IT

    Starting Price

    $30 per seat

    Editions & Modules

    FixMe.IT editions and modules pricing
    EditionModules
    Monthly subscription$301
    Yearly subscription$3002

    Footnotes

    1. per seat
    2. per seat

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Cisco

    The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
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    Techinline

    Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.
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    Usability

    Cisco

    Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
    Read full review

    Techinline

    No answers on this topic

    Support Rating

    Cisco

    As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
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    Techinline

    It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
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    Alternatives Considered

    Cisco

    I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
    Read full review

    Techinline

    TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id
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    Return on Investment

    Cisco

    • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
    • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
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    Techinline

    • During COVID, we simply would not have been able to work without it.
    • Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
    • After 11 years, I see no reason to switch.
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