Cisco Webex Support (discontinued) vs. Notified Webcast Platform- Studio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Webex Support
Score 8.2 out of 10
N/A
Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.N/A
Notified Webcast Platform- Studio
Score 4.0 out of 10
N/A
From webcasts to virtual events, Intrado Studio (INXPO) is a digital interactive broadcasting solution designed to help companies communicate with their customers, employees, partners, and prospects.N/A
Pricing
Cisco Webex Support (discontinued)Notified Webcast Platform- Studio
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Webex SupportNotified Webcast Platform- Studio
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco Webex Support (discontinued)Notified Webcast Platform- Studio
Top Pros
Top Cons

No answers on this topic

Features
Cisco Webex Support (discontinued)Notified Webcast Platform- Studio
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Cisco Webex Support (discontinued)
6.8
9 Ratings
19% below category average
Notified Webcast Platform- Studio
-
Ratings
Screen sharing8.99 Ratings00 Ratings
File transfer8.99 Ratings00 Ratings
Instant message7.17 Ratings00 Ratings
Secure remote access with Smart Card authentication9.05 Ratings00 Ratings
Access to sleeping/powered-off computers6.05 Ratings00 Ratings
Over-the-Internet remote session8.99 Ratings00 Ratings
Initiate remote control from mobile1.36 Ratings00 Ratings
Remote management of servers & workstations2.05 Ratings00 Ratings
Remote Active Directory® management7.95 Ratings00 Ratings
Centralized management dashboard8.87 Ratings00 Ratings
Session record8.67 Ratings00 Ratings
Annotations7.07 Ratings00 Ratings
Monitoring and Alerts8.95 Ratings00 Ratings
Multi-platform remote control1.67 Ratings00 Ratings
Best Alternatives
Cisco Webex Support (discontinued)Notified Webcast Platform- Studio
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
ClickMeeting
ClickMeeting
Score 9.4 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
ClickMeeting
ClickMeeting
Score 9.4 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
Webex Webinars
Webex Webinars
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Webex Support (discontinued)Notified Webcast Platform- Studio
Likelihood to Recommend
9.7
(11 ratings)
9.1
(1 ratings)
Likelihood to Renew
9.1
(3 ratings)
-
(0 ratings)
Usability
7.0
(1 ratings)
-
(0 ratings)
Support Rating
1.0
(3 ratings)
-
(0 ratings)
User Testimonials
Cisco Webex Support (discontinued)Notified Webcast Platform- Studio
Likelihood to Recommend
Cisco
We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
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Notified
1) Do I need something customized? 2) How hands-on do I want to be?
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Pros
Cisco
  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
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Notified
  • Offer high quality webcasting products and services
  • Has a helpful, friendly team
  • Tailor the products to your individual needs
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Cons
Cisco
  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
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Notified
No answers on this topic
Likelihood to Renew
Cisco
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
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Notified
No answers on this topic
Usability
Cisco
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
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Notified
No answers on this topic
Support Rating
Cisco
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
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Notified
No answers on this topic
Alternatives Considered
Cisco
I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
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Notified
No answers on this topic
Return on Investment
Cisco
  • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
  • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
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Notified
  • Increased employee efficiency
  • Quicker production time
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ScreenShots

Notified Webcast Platform- Studio Screenshots

Screenshot of Lobby Experience, the newest webcast technology, lets you create fully-branded pre- and post-webcast virtual lobbies to extend audience engagement beyond the live webcast.Screenshot of Metrics Dashboard - Gain valuable insights into your target audience by capturing multiple user touchpoints, including profile information and attendee interactivity.Screenshot of Our customers have found success for many different applications