What users are saying about
2 Ratings
56 Ratings
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Score 7.6 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

Cisco Webex Support

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Anonymous | TrustRadius Reviewer

RPort

If you are looking for an alternative to TeamViewer--a very secure tool with very little hassle to set up--this is it.
Rafal Fusik | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Cisco Webex Support
6.7
RPort
9.9
Screen sharing
Cisco Webex Support
7.5
RPort
10.0
File transfer
Cisco Webex Support
7.8
RPort
10.0
Instant message
Cisco Webex Support
7.7
RPort
10.0
Secure remote access with Smart Card authentication
Cisco Webex Support
9.0
RPort
Access to sleeping/powered-off computers
Cisco Webex Support
9.3
RPort
Over-the-Internet remote session
Cisco Webex Support
7.1
RPort
10.0
Initiate remote control from mobile
Cisco Webex Support
9.0
RPort
9.5
Remote management of servers & workstations
Cisco Webex Support
2.5
RPort
10.0
Remote Active Directory® management
Cisco Webex Support
2.5
RPort
Centralized management dashboard
Cisco Webex Support
4.9
RPort
9.5
Session record
Cisco Webex Support
8.7
RPort
Annotations
Cisco Webex Support
6.8
RPort
10.0
Monitoring and Alerts
Cisco Webex Support
2.5
RPort
Multi-platform remote control
Cisco Webex Support
8.1
RPort
10.0

Pros

Cisco Webex Support

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Kurt Ferguson | TrustRadius Reviewer

RPort

  • Very secure and open source
  • No need for VPN and chained SSH connections
  • Its got a very nicely designed UI
  • Developers are adding a new features
Rafal Fusik | TrustRadius Reviewer

Cons

Cisco Webex Support

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Shawn Oudavanh | TrustRadius Reviewer

RPort

  • I'd love to be able to save the output of commands/scripts executed
  • "Whats new in this release" feature
Rafal Fusik | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Support

Cisco Webex Support 9.1
Based on 3 answers
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
Zak Gunnells | TrustRadius Reviewer

RPort

No score
No answers yet
No answers on this topic

Usability

Cisco Webex Support

Cisco Webex Support 7.0
Based on 1 answer
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
Anonymous | TrustRadius Reviewer

RPort

No score
No answers yet
No answers on this topic

Support Rating

Cisco Webex Support

Cisco Webex Support 3.2
Based on 4 answers
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
Julio Cesar Lara Favela | TrustRadius Reviewer

RPort

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Webex Support

I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
Anonymous | TrustRadius Reviewer

RPort

We selected RPort over TeamViewer because it's got features that TeamViewer does not have. It's designed by DevOps and I find it suited pretty well for my day-to-day tasks.
Rafal Fusik | TrustRadius Reviewer

Return on Investment

Cisco Webex Support

  • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
  • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
Anonymous | TrustRadius Reviewer

RPort

  • It speeds up my work
Rafal Fusik | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Support

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Support Editions & Modules

Additional Pricing Details

RPort

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

RPort Editions & Modules

Edition
Open-Source Edition$0
  1. none
Additional Pricing Details
Free and open-source, MIT License

Rating Summary

Likelihood to Recommend

Cisco Webex Support
5.9
RPort
10.0

Likelihood to Renew

Cisco Webex Support
9.1
RPort

Usability

Cisco Webex Support
7.0
RPort

Support Rating

Cisco Webex Support
3.2
RPort

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