What users are saying about
2 Ratings
66 Ratings
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Score 8.1 out of 100
2 Ratings
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Score 10 out of 100

Feature Set Ratings

  • RPort ranks higher in 1 feature set: Remote Administration

Remote Administration

6.7

Cisco Webex Support

67%
9.9

RPort

99%
RPort ranks higher in 9/14 features

Screen sharing

8.3
83%
9 Ratings
10.0
100%
1 Rating

File transfer

8.5
85%
9 Ratings
10.0
100%
1 Rating

Instant message

7.4
74%
7 Ratings
10.0
100%
1 Rating

Secure remote access with Smart Card authentication

9.0
90%
5 Ratings
N/A
0 Ratings

Access to sleeping/powered-off computers

6.0
60%
5 Ratings
N/A
0 Ratings

Over-the-Internet remote session

8.1
81%
9 Ratings
10.0
100%
2 Ratings

Initiate remote control from mobile

4.0
40%
6 Ratings
9.5
95%
2 Ratings

Remote management of servers & workstations

1.8
18%
5 Ratings
10.0
100%
2 Ratings

Remote Active Directory® management

6.3
63%
5 Ratings
N/A
0 Ratings

Centralized management dashboard

7.2
72%
7 Ratings
9.5
95%
2 Ratings

Session record

8.6
86%
7 Ratings
N/A
0 Ratings

Annotations

7.0
70%
7 Ratings
10.0
100%
1 Rating

Monitoring and Alerts

7.0
70%
5 Ratings
N/A
0 Ratings

Multi-platform remote control

4.8
48%
7 Ratings
10.0
100%
2 Ratings

Attribute Ratings

  • RPort is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.8

Cisco Webex Support

78%
11 Ratings
10.0

RPort

100%
2 Ratings

Likelihood to Renew

9.1

Cisco Webex Support

91%
3 Ratings

RPort

N/A
0 Ratings

Usability

7.0

Cisco Webex Support

70%
1 Rating

RPort

N/A
0 Ratings

Support Rating

1.1

Cisco Webex Support

11%
5 Ratings

RPort

N/A
0 Ratings

Likelihood to Recommend

Cisco

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
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CloudRadar

If you are looking for an alternative to TeamViewer--a very secure tool with very little hassle to set up--this is it.
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Pros

Cisco

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
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CloudRadar

  • Very secure and open source
  • No need for VPN and chained SSH connections
  • Its got a very nicely designed UI
  • Developers are adding a new features
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Cons

Cisco

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
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CloudRadar

  • I'd love to be able to save the output of commands/scripts executed
  • "Whats new in this release" feature
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Pricing Details

Cisco Webex Support

Starting Price

Editions & Modules

Cisco Webex Support editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    RPort

    Starting Price

    $0

    Editions & Modules

    RPort editions and modules pricing
    EditionModules
    Open-Source Edition01

    Footnotes

    1. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Free and open-source, MIT License

    Likelihood to Renew

    Cisco

    The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
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    CloudRadar

    No answers on this topic

    Usability

    Cisco

    Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
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    CloudRadar

    No answers on this topic

    Support Rating

    Cisco

    As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
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    CloudRadar

    No answers on this topic

    Alternatives Considered

    Cisco

    I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
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    CloudRadar

    We selected RPort over TeamViewer because it's got features that TeamViewer does not have. It's designed by DevOps and I find it suited pretty well for my day-to-day tasks.
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    Return on Investment

    Cisco

    • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
    • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
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    CloudRadar

    • It speeds up my work
    Read full review

    Screenshots

    Add comparison