Cisco Webex Support (discontinued) vs. RPort

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Webex Support
Score 8.2 out of 10
N/A
Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.N/A
RPort
Score 10.0 out of 10
N/A
RPort remote management of IT infrastructure - free and open-source Users can manage Windows, Linux, desktops and servers, and IoT devices from one central console. Securely log into remote systems behind firewalls and without fixed IP addresses. Access devices via a user interface from a browser. Users can control remote management without sharing credentials with external companies. On-demand reverse tunnels are the heart of rport. Users can connect to…
$0
Pricing
Cisco Webex Support (discontinued)RPort
Editions & Modules
No answers on this topic
Open-Source Edition
$0
Offerings
Pricing Offerings
Cisco Webex SupportRPort
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFree and open-source, MIT License
More Pricing Information
Features
Cisco Webex Support (discontinued)RPort
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Cisco Webex Support (discontinued)
6.8
9 Ratings
19% below category average
RPort
9.9
2 Ratings
18% above category average
Screen sharing8.99 Ratings10.01 Ratings
File transfer8.99 Ratings10.01 Ratings
Instant message7.17 Ratings10.01 Ratings
Secure remote access with Smart Card authentication9.05 Ratings00 Ratings
Access to sleeping/powered-off computers6.05 Ratings00 Ratings
Over-the-Internet remote session8.99 Ratings10.02 Ratings
Initiate remote control from mobile1.36 Ratings9.52 Ratings
Remote management of servers & workstations2.05 Ratings10.02 Ratings
Remote Active Directory® management7.95 Ratings00 Ratings
Centralized management dashboard8.87 Ratings9.52 Ratings
Session record8.67 Ratings00 Ratings
Annotations7.07 Ratings10.01 Ratings
Monitoring and Alerts8.95 Ratings00 Ratings
Multi-platform remote control1.67 Ratings10.02 Ratings
Best Alternatives
Cisco Webex Support (discontinued)RPort
Small Businesses
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Score 9.8 out of 10
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Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
mRemoteNG
mRemoteNG
Score 9.7 out of 10
Enterprises
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Score 9.0 out of 10
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Score 9.0 out of 10
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User Ratings
Cisco Webex Support (discontinued)RPort
Likelihood to Recommend
9.7
(11 ratings)
10.0
(2 ratings)
Likelihood to Renew
9.1
(3 ratings)
-
(0 ratings)
Usability
7.0
(1 ratings)
-
(0 ratings)
Support Rating
1.0
(3 ratings)
-
(0 ratings)
User Testimonials
Cisco Webex Support (discontinued)RPort
Likelihood to Recommend
Cisco
We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
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RealVNC
If you are looking for an alternative to TeamViewer--a very secure tool with very little hassle to set up--this is it.
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Pros
Cisco
  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
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RealVNC
  • Very secure and open source
  • No need for VPN and chained SSH connections
  • Its got a very nicely designed UI
  • Developers are adding a new features
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Cons
Cisco
  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
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RealVNC
  • I'd love to be able to save the output of commands/scripts executed
  • "Whats new in this release" feature
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Likelihood to Renew
Cisco
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
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RealVNC
No answers on this topic
Usability
Cisco
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
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RealVNC
No answers on this topic
Support Rating
Cisco
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
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RealVNC
No answers on this topic
Alternatives Considered
Cisco
I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
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RealVNC
We selected RPort over TeamViewer because it's got features that TeamViewer does not have. It's designed by DevOps and I find it suited pretty well for my day-to-day tasks.
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Return on Investment
Cisco
  • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
  • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
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RealVNC
  • It speeds up my work
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ScreenShots

RPort Screenshots

Screenshot of Organize all your remote machines on a comprehensive dashboardScreenshot of Launch RDP connections to any Windows system over an encrypted and secure tunnel. No port forwarding and no public IP address are needed.Screenshot of Log in to remote Linux and Unix machines via SSH. The RPort client makes any system available everywhere. Securely and encrypted.Screenshot of Execute command directly from the browser. On a single machine, or on many.Screenshot of Pairing new remote systems is easy and fast. Just copy the snippet.Screenshot of Pairing finished. Works on any console. Powershell and any Linux shell.