What users are saying about
46 Ratings
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Score 7.1 out of 100
11 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Cisco Webex Support

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Anonymous | TrustRadius Reviewer

Splashtop SOS

Splashtop On-Demand Support is less expensive and just as functional as its on-demand competitors. I actually prefer it to LogMeIn Rescue as it has less management in the application and it's quicker to start sessions. I use this regularly for troubleshooting and client training. Larger organizations might prefer the management features of LogMeIn Rescue, but I don't think they would be necessary as you can access them through the web interface.
Rick Camp | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Cisco Webex Support
7.0
Splashtop SOS
9.8
Screen sharing
Cisco Webex Support
5.9
Splashtop SOS
10.0
File transfer
Cisco Webex Support
6.6
Splashtop SOS
10.0
Instant message
Cisco Webex Support
7.4
Splashtop SOS
Secure remote access with Smart Card authentication
Cisco Webex Support
8.9
Splashtop SOS
Access to sleeping/powered-off computers
Cisco Webex Support
9.3
Splashtop SOS
Over-the-Internet remote session
Cisco Webex Support
5.9
Splashtop SOS
9.0
Initiate remote control from mobile
Cisco Webex Support
8.9
Splashtop SOS
Remote management of servers & workstations
Cisco Webex Support
4.8
Splashtop SOS
Remote Active Directory® management
Cisco Webex Support
4.8
Splashtop SOS
Centralized management dashboard
Cisco Webex Support
5.0
Splashtop SOS
Session record
Cisco Webex Support
9.1
Splashtop SOS
Annotations
Cisco Webex Support
6.9
Splashtop SOS
Monitoring and Alerts
Cisco Webex Support
4.6
Splashtop SOS
Multi-platform remote control
Cisco Webex Support
9.3
Splashtop SOS
10.0

Pros

Cisco Webex Support

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Kurt Ferguson | TrustRadius Reviewer

Splashtop SOS

  • On-demand remote control of a PC
  • On-demand remote access to a smartphone
  • Full-time remote access to specific computers with an agent installed
Rick Camp | TrustRadius Reviewer

Cons

Cisco Webex Support

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Shawn Oudavanh | TrustRadius Reviewer

Splashtop SOS

  • sos.splashtop.com is hard to communicate by voice, so I usually email it or speak every letter.
  • Larger organizations might want more management tools
  • Session codes are not specific to an account, so there might be room for security improvements
Rick Camp | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Support

Cisco Webex Support 9.1
Based on 3 answers
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
Zak Gunnells | TrustRadius Reviewer

Splashtop SOS

No score
No answers yet
No answers on this topic

Usability

Cisco Webex Support

Cisco Webex Support 7.0
Based on 1 answer
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
Anonymous | TrustRadius Reviewer

Splashtop SOS

Splashtop SOS 8.0
Based on 1 answer
It has a clean and simple interface. Extremely easy and fast to start a remote session with a PC or Mac. It is mostly intuitive if you are used to working with PCs. The remote sessions for phones are more complicated and take longer to set up. I don't use them very often though
Rick Camp | TrustRadius Reviewer

Support Rating

Cisco Webex Support

Cisco Webex Support 5.7
Based on 4 answers
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
Julio Cesar Lara Favela | TrustRadius Reviewer

Splashtop SOS

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Webex Support

Logmein GoToAssist
    • Logmein-GoToAssist is the product we used previously and still to some degree use with WebEx Support Center. It was not always reliable and suffered with network congestion but worked quite well for us, we as a team feel that WebEx Support Center is a more reliable and a better overall product. This to me is due to the simplicity of the UI and ease of use as well as the quality of the network performance.
Kaseya with VNC Connect
  • We use within Kaseya for our internally servers and local office users due to cost and efficiency, but it is more intended as console-level access and has a bit more features then WebEx Support Center, however is not good for remote support for our users who travel as it is slow.
Anonymous | TrustRadius Reviewer

Splashtop SOS

Splashtop On-Demand Support is easier to use and significantly less expensive.
Rick Camp | TrustRadius Reviewer

Return on Investment

Cisco Webex Support

  • WebEx Support Center works fabulously for us. We're all a very tech-savvy, experienced team, and WebEx Support Center is an excellent product for that skillset. We can get in and out of a machine quickly to diagnose an issue, with very little effort on the part of the user we are assisting.
  • WebEx Support Center is certainly more expensive than the previous product we had for this, GoToAssist. It is a bit less user-friendly of a UI, but overall performance is better.
  • We use WebEx as our primary collaboration/meeting software across our entire enterprise, as it integrates well with our Cisco DX, MX, and SX video teleconferencing units. Our users are used to WebEx, so using it for support purposes was only logical. The tight integration across a wide variety of products is great form a licensing cost standpoint and UX standpoint.
Kurt Ferguson | TrustRadius Reviewer

Splashtop SOS

  • Easily the most cost-effective option in this category
  • Quicker to begin sessions than competitors
  • Works on multiple platforms, including smartphones
Rick Camp | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Support

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Support Editions & Modules

Additional Pricing Details

Splashtop SOS

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splashtop SOS Editions & Modules

Edition
SOS$17.001
SOS+10$19.001
SOS Unlimited$34.001
Splashtop EnterpriseContact Sales
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Webex Support
4.6
Splashtop SOS
8.0

Likelihood to Renew

Cisco Webex Support
9.1
Splashtop SOS

Usability

Cisco Webex Support
7.0
Splashtop SOS
8.0

Support Rating

Cisco Webex Support
5.7
Splashtop SOS

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