What users are saying about
65 Ratings
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Score 7.9 out of 100
148 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Remote Administration

    6.6

    Cisco Webex Support

    66%

    VMware Horizon

    Feature Set Not Supported
    N/A
    Cisco Webex Support ranks higher in 14/14 features

    Screen sharing

    8.2
    82%
    9 Ratings
    N/A
    0 Ratings

    File transfer

    8.4
    84%
    9 Ratings
    N/A
    0 Ratings

    Instant message

    7.4
    74%
    7 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    6.0
    60%
    5 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    8.0
    80%
    9 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    4.3
    43%
    6 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    1.7
    17%
    5 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    5.8
    58%
    5 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    6.9
    69%
    7 Ratings
    N/A
    0 Ratings

    Session record

    8.6
    86%
    7 Ratings
    N/A
    0 Ratings

    Annotations

    6.9
    69%
    7 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    6.5
    65%
    5 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    5.1
    51%
    7 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • VMware Horizon is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    7.5

    Cisco Webex Support

    75%
    11 Ratings
    8.5

    VMware Horizon

    85%
    34 Ratings

    Likelihood to Renew

    9.1

    Cisco Webex Support

    91%
    3 Ratings
    10.0

    VMware Horizon

    100%
    1 Rating

    Usability

    7.0

    Cisco Webex Support

    70%
    1 Rating
    9.0

    VMware Horizon

    90%
    3 Ratings

    Availability

    Cisco Webex Support

    N/A
    0 Ratings
    10.0

    VMware Horizon

    100%
    1 Rating

    Performance

    Cisco Webex Support

    N/A
    0 Ratings
    10.0

    VMware Horizon

    100%
    7 Ratings

    Support Rating

    1.2

    Cisco Webex Support

    12%
    5 Ratings
    8.1

    VMware Horizon

    81%
    20 Ratings

    Ease of integration

    Cisco Webex Support

    N/A
    0 Ratings
    8.7

    VMware Horizon

    87%
    3 Ratings

    Product Scalability

    Cisco Webex Support

    N/A
    0 Ratings
    10.0

    VMware Horizon

    100%
    1 Rating

    Likelihood to Recommend

    Cisco

    We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
    Read full review

    VMware

    VMware is well suited to a business where there will be many remote users needing to connect to the companies desktop. The installation on a remote computer is simple and is easy to use remotely but can be complicated to set up on the back end on the office system. It may not be worth the effort for a company that has few people who need remote access.
    Read full review

    Pros

    Cisco

    • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
    • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
    • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
    Read full review

    VMware

    • It provides a robust, secure, rich desktop environment that is able to access all internal network resources.
    • Addresses security and compliance concerns as all data resides within the internal network. All data accessed stays within the internal network and does not need to traverse a VPN to the local desktop where it may be cached, etc.
    • The connection is thin client that does not require large amount of bandwidth.
    • Client application is available for all common devices and O/S’s.
    • No need to install, configure and maintain applications on local desktop.
    Read full review

    Cons

    Cisco

    • During initial setups it can be a little confusing.
    • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
    • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
    Read full review

    VMware

    • Move away from Adobe Flash version in UI, currently on the path but they need to hurry up
    • Speed up the boot process of the environment when servers need maintenance
    • Provide clear steps on what should be upgrade path in terms of components, the order
    • price! A bit too much
    Read full review

    Pricing Details

    Cisco Webex Support

    Starting Price

    Editions & Modules

    Cisco Webex Support editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      VMware Horizon

      Starting Price

      $0 per year

      Editions & Modules

      VMware Horizon editions and modules pricing
      EditionModules
      Standard$3,116.001

      Footnotes

      1. per year

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Cisco

      The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
      Read full review

      VMware

      We are committed to VMware Horizon and we plan to stick with it for the future unless something drastically changes.
      Read full review

      Usability

      Cisco

      Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
      Read full review

      VMware

      VMware Horizon is very easy to use. It is very easy and quick to log in remotely. It is very easy to install remotely. It is usable easily on many different operating systems. It is easy to set up which tools are available to each remote user so that each user has just what they need to perform their work without any extra tools cluttering up their space or bogging down the system.
      Read full review

      Performance

      Cisco

      No answers on this topic

      VMware

      Performance is excellent of you provide the needed hardware to support the sessions/connections. Pages load very quickly at the client end as the thin client application does a very good job and requires very little bandwidth. All applications function well, as they are running on a session on an internal server that is accessing data directly on the network
      Read full review

      Support Rating

      Cisco

      As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
      Read full review

      VMware

      It is surely way better than Citrix, but it could improve a bit. Usually, they send us the solution without saying what was the root cause so we can avoid breaking something in the future. Besides that, VMWare support answers in an OK time-frame and even speaks our language (Portuguese).
      Read full review

      Alternatives Considered

      Cisco

      I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
      Read full review

      VMware

      Although I really prefer Microsoft Remote Desktop for accessing Windows servers (from Windows machines especially), and this can be done from off-site with a VPN, this entails much more effort, namely getting everyone's Active Directory in the correct group to have access. VMWare Horizon is a much simpler solution in terms of granting access. Chrome Remote Desktop and TeamViewer are really not viable solutions for remotely accessing servers in business settings, although they work alright for home servers and such, especially from off-site.
      Read full review

      Return on Investment

      Cisco

      • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
      • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
      Read full review

      VMware

      • Saved money on PC purchases.
      • Save a lot of man hours by not having to image new PCs. We just create one Template VM and clone the others from that.
      • Bit of a learning curve to get the deployment right for the environment.
      • Ability to make sure VMs always turn back on once they are shutdown. This speeds up load times for users.
      • Less management for our PCs. If one gets a virus or something corrupts we just refresh it and within 5 minutes the user is back to work.
      Read full review

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