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Top Rated
164 Ratings

Cisco Webex Teams

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Top Rated
164 Ratings
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Score 8.2 out of 100
41 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Cisco Webex Teams

The tool is great for scenarios such as organising a corporate event where many team members must share their initial ideas, agree on certain details, and update one another on their progress. In this instance, various documents need to be shared among the team - which are then saved in the Webex Teams Space for anyone to refer to at a later stage if needed - designs and themes can be illustrated via a Whiteboard, and video calls to discuss next steps can be conducted from within the tool.This would be less relevant and appropriate for small companies whose teams are based within the same small office location and don't require support around collaboration.
Anonymous | TrustRadius Reviewer

Polycom RealPresence Group Series

Polycom RealPresence Group Series has been the best system I've worked with thus far. I would highly recommend it for colleges/universities, hospital or wellness administrative areas, executive/corporate companies, and businesses that employ more than 25 people. I would recommend it if a group uses the phone frequently, and plans meetings and conferences on a regular basis. It would be less ideal in a work setting with few staff or one in which a staff does not interact frequently.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Webex Teams
7.1
Polycom RealPresence Group Series
Task Management
Cisco Webex Teams
7.0
Polycom RealPresence Group Series
Gantt Charts
Cisco Webex Teams
5.9
Polycom RealPresence Group Series
Scheduling
Cisco Webex Teams
6.9
Polycom RealPresence Group Series
Workflow Automation
Cisco Webex Teams
6.6
Polycom RealPresence Group Series
Mobile Access
Cisco Webex Teams
8.8
Polycom RealPresence Group Series
Search
Cisco Webex Teams
7.8
Polycom RealPresence Group Series
Visual planning tools
Cisco Webex Teams
6.6
Polycom RealPresence Group Series

Communication

Cisco Webex Teams
7.7
Polycom RealPresence Group Series
Chat
Cisco Webex Teams
8.9
Polycom RealPresence Group Series
Notifications
Cisco Webex Teams
8.7
Polycom RealPresence Group Series
Discussions
Cisco Webex Teams
8.9
Polycom RealPresence Group Series
Surveys
Cisco Webex Teams
8.4
Polycom RealPresence Group Series
Internal knowledgebase
Cisco Webex Teams
6.9
Polycom RealPresence Group Series
Integrates with GoToMeeting
Cisco Webex Teams
6.4
Polycom RealPresence Group Series
Integrates with Gmail and Google Hangouts
Cisco Webex Teams
5.8
Polycom RealPresence Group Series
Integrates with Outlook
Cisco Webex Teams
7.7
Polycom RealPresence Group Series

File Sharing & Management

Cisco Webex Teams
7.7
Polycom RealPresence Group Series
Versioning
Cisco Webex Teams
7.1
Polycom RealPresence Group Series
Video files
Cisco Webex Teams
7.3
Polycom RealPresence Group Series
Audio files
Cisco Webex Teams
7.4
Polycom RealPresence Group Series
Document collaboration
Cisco Webex Teams
7.9
Polycom RealPresence Group Series
Access control
Cisco Webex Teams
7.6
Polycom RealPresence Group Series
Advanced security features
Cisco Webex Teams
7.7
Polycom RealPresence Group Series
Integrates with Google Drive
Cisco Webex Teams
7.6
Polycom RealPresence Group Series
Device sync
Cisco Webex Teams
8.8
Polycom RealPresence Group Series

Pros

Cisco Webex Teams

  • Shared content is important for remote classes and is transmitted across Webex Teams well at a high resolution.
  • It is easy to quickly make a new space and add the desired users for breakout room use.
  • We often SIP dial into our Teams spaces with room endpoints such as the SX80 and this works well to include remote students into the lesson.
Anonymous | TrustRadius Reviewer

Polycom RealPresence Group Series

  • Polycom are still a high-end videoconferencing manufacturer and it shows. The build quality is very high, with quality components provided. In the current environment where 'huddle-room' systems are taking over and are a mix of solutions from multiple manufacturers, you can tell the difference when you open the box and get dedicated hardware that is designed to work as a single package.
  • The audio quality is very good. May sound like an odd thing to consider audio quality before video quality, but if the sound is poor, it doesn't matter how good the video is - you wont stay in the meeting.
  • Great video from the dedicated cameras. The image quality is high and the camera is silent when it moves to presets.
John-James Worrall | TrustRadius Reviewer

Cons

Cisco Webex Teams

  • We haven't used WebEx Teams with UCCX. This would be another great thing if UCCX can be used with WebEx Teams.
  • We need more tight integration between Jabber and Cisco WebEx Team so that we can see the rich presence information.
Amit Singh | TrustRadius Reviewer

Polycom RealPresence Group Series

  • We needed to interact with the networking staff who were intent on using Cisco products, and this slowed down implementation.
  • Though it was easy to train users to operate the equipment those who were not trained frequently had difficulty starting up a meeting without assistance
Alfred Brock | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Teams

Cisco Webex Teams 7.6
Based on 2 answers
This is a great product but Microsoft Teams is knocking at their door and with it being included in your O365 licensing it makes sense to consider it.
Brian Munn | TrustRadius Reviewer

Polycom RealPresence Group Series

Polycom RealPresence Group Series 7.3
Based on 1 answer
We love the product and is totally integrated in our company.
Anonymous | TrustRadius Reviewer

Usability

Cisco Webex Teams

Cisco Webex Teams 8.9
Based on 10 answers
It's just so easy to use, you can talk a customer through the interactions in minutes. It's taking the best from the likes of WhatsApp, Facebook Messenger, and Google Hangouts and making them available on a commercial level for an enterprise solution. Users making the switch from these applications at home see the benefits of the in the workplace.
David Marsh | TrustRadius Reviewer

Polycom RealPresence Group Series

No score
No answers yet
No answers on this topic

Support Rating

Cisco Webex Teams

Cisco Webex Teams 8.5
Based on 58 answers
There are definitely few errors that come up in the app, it's not free from bugs - which has led us to have some contact with support. The support team has always provided us with detailed information to correct the problems presented. Sometimes we managed to solve it through self service help on the support site (FAQ's). -------------Definitivamente son pocos los errores que llega a presentar la app, sin embargo, no esta libre de fallos, lo que se ha contactado poco al area de soporte, el cual nos brindo informacion detallada para corregir los inconvenientes presentados, en algunas ocasiones logramos solucionarlo a traves de las preguntas frecuentes
Carlos Benitez | TrustRadius Reviewer

Polycom RealPresence Group Series

Polycom RealPresence Group Series 8.2
Based on 1 answer
They are responsive and very knowledgeable.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Webex Teams

Cisco Webex Teams 7.0
Based on 3 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Polycom RealPresence Group Series

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Webex Teams

Cisco Webex Teams I feel is best of breed and feature-rich. There were no features that a competitor had that Cisco Webex Teams did not. Through many acquisitions, we ended up with a plethora of collaboration tools, and because we were already a large Cisco customer, the total cost when bundled with all of our other services was less than any similar competitor.
Jonathan Pierce | TrustRadius Reviewer

Polycom RealPresence Group Series

The Polycom RealPresence Group Series was top of the line. It had a lot more features as well as the ability to integrate with Microsoft Teams. With Highfive, you had to pay to keep the device running and it was more like renting it. Although we pay maintenance with Polycom we will own the devices. The Highfive camera also didn't move. Lifesize was comparable but it did not integrate with Microsoft Teams at the time. It may as of now, I am not sure.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Webex Teams

  • It's just brought us closer together. It makes collaboration a real tangible experience and during this COVID-19 crisis this has been a HUGE impact for us in staying connected.
  • Tracking projects has been a bit easier when we move it outside of email.
Joshua Baever | TrustRadius Reviewer

Polycom RealPresence Group Series

  • Once pexip integrates Polycom/skype this will be a big win for us due to the RPTouch integrating the "one - touch join". This will increase adoption of video greatly.
  • Before the Group series with peripherals was implemented the cost of a video room was twice what it is today. Massive win.
  • Due to provisioning and automated firmware the IT involvement has been greatly reduced. No longer is there a need for manual changes to individual endpoints.
Adam Bruneau | TrustRadius Reviewer

Pricing Details

Cisco Webex Teams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Polycom RealPresence Group Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Webex Teams
8.6
Polycom RealPresence Group Series
8.8

Likelihood to Renew

Cisco Webex Teams
7.6
Polycom RealPresence Group Series
7.3

Usability

Cisco Webex Teams
8.9
Polycom RealPresence Group Series

Support Rating

Cisco Webex Teams
8.5
Polycom RealPresence Group Series
8.2

Implementation Rating

Cisco Webex Teams
7.0
Polycom RealPresence Group Series

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