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Top Rated
273 Ratings

Webex (formerly Webex Teams)

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Top Rated
273 Ratings
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Score 8 out of 100
11 Ratings
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Score 8 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

[Webex (formerly Webex Teams)] is really highly recommend to all [types of companies]. It is one of the best [tools] to communicate [with] the client and the business internally. The tool [is] affordable. It is so much easy to use, having 24*7 fully customer support. You also get a lot of [features] to perform while [on a] conferencing call or through the chat box i.e video sharing, gesture, emoji, small files transfer etc.
Anonymous | TrustRadius Reviewer

Communifire by Axero Solutions

Specific scenarios where Communifire would be well suited to an organisation, would be companies that are people focused and committed to frequent and open communication channels from both the top-down and bottom-up. It also would suit organizations that are committed to providing the staff opportunities to collaborate, share and actively contribute to company initiatives and planning. If these aren't elements of your organization's culture, the system would still work for you or those companies who just want to push information out and have an effective intranet. Communifire would cater to these scenarios just as well and is more than capable of providing that type of simple solution.
Wade Dixon | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
7.5
Communifire by Axero Solutions
Task Management
Webex (formerly Webex Teams)
7.3
Communifire by Axero Solutions
Gantt Charts
Webex (formerly Webex Teams)
6.8
Communifire by Axero Solutions
Scheduling
Webex (formerly Webex Teams)
7.6
Communifire by Axero Solutions
Workflow Automation
Webex (formerly Webex Teams)
7.1
Communifire by Axero Solutions
Mobile Access
Webex (formerly Webex Teams)
9.1
Communifire by Axero Solutions
Search
Webex (formerly Webex Teams)
8.1
Communifire by Axero Solutions
Visual planning tools
Webex (formerly Webex Teams)
6.7
Communifire by Axero Solutions

Communication

Webex (formerly Webex Teams)
7.8
Communifire by Axero Solutions
Chat
Webex (formerly Webex Teams)
9.1
Communifire by Axero Solutions
Notifications
Webex (formerly Webex Teams)
9.2
Communifire by Axero Solutions
Discussions
Webex (formerly Webex Teams)
8.8
Communifire by Axero Solutions
Surveys
Webex (formerly Webex Teams)
7.7
Communifire by Axero Solutions
Internal knowledgebase
Webex (formerly Webex Teams)
7.5
Communifire by Axero Solutions
Integrates with GoToMeeting
Webex (formerly Webex Teams)
6.0
Communifire by Axero Solutions
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.7
Communifire by Axero Solutions
Integrates with Outlook
Webex (formerly Webex Teams)
8.3
Communifire by Axero Solutions

File Sharing & Management

Webex (formerly Webex Teams)
7.9
Communifire by Axero Solutions
Versioning
Webex (formerly Webex Teams)
7.6
Communifire by Axero Solutions
Video files
Webex (formerly Webex Teams)
8.6
Communifire by Axero Solutions
Audio files
Webex (formerly Webex Teams)
8.9
Communifire by Axero Solutions
Document collaboration
Webex (formerly Webex Teams)
7.2
Communifire by Axero Solutions
Access control
Webex (formerly Webex Teams)
7.7
Communifire by Axero Solutions
Advanced security features
Webex (formerly Webex Teams)
8.2
Communifire by Axero Solutions
Integrates with Google Drive
Webex (formerly Webex Teams)
6.3
Communifire by Axero Solutions
Device sync
Webex (formerly Webex Teams)
8.7
Communifire by Axero Solutions

Pros

Webex (formerly Webex Teams)

  • Instant messaging/chat feature is easy to use for DM's and group "spaces."
  • Connecting my work phone line to my laptop using the application is a game changer!
  • Being able to also access any other employee in our organization is also great.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

Communifire by Axero Solutions

  • Communifire allows people to connect easily through instant chat and messaging. It works similarly to other social media platforms like Facebook so its not hard to learn.
  • Communifire makes it easy to share news and events with our community and the presentation of this information looks very professional.
  • I found Communifire quite easy to configure to our individual needs. There were a lot of options to turn things on or off. This was important to us because in some areas of our community we wanted to allow our contractors many features and in other areas we wanted to really limit what was on offer.
  • We had a big list of things we needed a platform to do. Communifire ticked all the boxes.
Anonymous | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • We think that the fact that the trial period for WebEx is so short is a huge drawback: while most collaborative services allow up to a full month to get used to the platform and decide whether to use it after the trial period is over, Cisco WebEx only offers a couple of weeks.
  • Occasionally there are severe problems synchronizing the platform's audio with video operations. This is usually due to the quality of our internet connection, but can occur arbitrarily if documents are being uploaded to the platform during the execution of a video call session. Eventually this problem fixes itself, but it is usually annoying if you are in a group session.
  • The performance of its integrations with Webex AIM pro is not adequate, especially because when playing audio from AIM pro there are usually problems with the quality of this, and sometimes when playing these audio files the WebEx platform can freeze or close. It seems that the cause of this may be the use of an incompatible audio format, which shows a limitation in the platform.
Gregory Thomas | TrustRadius Reviewer

Communifire by Axero Solutions

  • Some UX issues that could be improved
  • Some architecture decisions don't make complete sense to me (though that's just one man's opinion)
Col Fink | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Communifire by Axero Solutions

Communifire by Axero Solutions 9.1
Based on 2 answers
Our business depends upon this software to provide information on all aspects of our business. The future of business is a marriage between web site and customer interaction. This software will allow us to move in that direction.
Chuck Vigeant | TrustRadius Reviewer

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 64 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

Communifire by Axero Solutions

Communifire by Axero Solutions 8.2
Based on 1 answer
This rating has a caveat - there is always room for improvement, and this team gets it.You always learn from customers how to do things better and easier, so it is a constant learning of how people use the site. Although the search engine is exceptional, most people do not use it as their first line of research.Much of the usability has to do with layout - and is not just a software usability item, so the rating is severely dependent up on the layout/options you choose for your usage. And their team will do anything in their power to get the results and layout you want.The areas that need improvement - and acknowledged by the team - are the administrative tools. There are a ton of options, and it takes a little to learn some of those. For most people, however, this won't be an issue, because the support team will always help you. This is always the case with more power. If there were fewer options it would no doubt be easier, but they give you the keys to all of the cars in the lot; so a little more to learn.
Chuck Vigeant | TrustRadius Reviewer

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Communifire by Axero Solutions

Communifire by Axero Solutions 9.1
Based on 2 answers
Never any problems. Quite impressed
Chuck Vigeant | TrustRadius Reviewer

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Communifire by Axero Solutions

Communifire by Axero Solutions 9.1
Based on 2 answers
Works in real time.
Chuck Vigeant | TrustRadius Reviewer

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.3
Based on 110 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

Communifire by Axero Solutions

Communifire by Axero Solutions 9.0
Based on 4 answers
I have always found Communifire support to be exceptional. We have had a personal account manager who has been very helpful.
Anonymous | TrustRadius Reviewer

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

Communifire by Axero Solutions

No score
No answers yet
No answers on this topic

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

Communifire by Axero Solutions

No score
No answers yet
No answers on this topic

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.6
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Communifire by Axero Solutions

Communifire by Axero Solutions 9.1
Based on 4 answers
I found the system to be very flexible and the Communifire team very supportive in helping me identify solutions for my goals.
Rebecca Verhoeff | TrustRadius Reviewer

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

Communifire by Axero Solutions

We selected Communifire for the excellent sales support, strong feature set and quick set up time. We were able to get started immediately and build out features as need required which led to faster execution and higher adoption rates among our team.
Teresa Miller | TrustRadius Reviewer

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Communifire by Axero Solutions

No score
No answers yet
No answers on this topic

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

Communifire by Axero Solutions

  • We are still building out features of the platform but with implemention of paid features by members, we will be able to cover our operating cost of the platform.
Art Aughey, FDN | TrustRadius Reviewer

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

Communifire by Axero Solutions

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Communifire by Axero Solutions Editions & Modules

Edition
Communifire$6251
Communifire EnterpriseContact sales team
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex (formerly Webex Teams)
8.3
Communifire by Axero Solutions
9.0

Likelihood to Renew

Webex (formerly Webex Teams)
8.9
Communifire by Axero Solutions
9.1

Usability

Webex (formerly Webex Teams)
9.1
Communifire by Axero Solutions
8.2

Reliability and Availability

Webex (formerly Webex Teams)
10.0
Communifire by Axero Solutions
9.1

Performance

Webex (formerly Webex Teams)
9.0
Communifire by Axero Solutions
9.1

Support Rating

Webex (formerly Webex Teams)
8.3
Communifire by Axero Solutions
9.0

In-Person Training

Webex (formerly Webex Teams)
9.0
Communifire by Axero Solutions

Online Training

Webex (formerly Webex Teams)
8.0
Communifire by Axero Solutions

Implementation Rating

Webex (formerly Webex Teams)
8.6
Communifire by Axero Solutions
9.1

Scalability

Webex (formerly Webex Teams)
10.0
Communifire by Axero Solutions

Add comparison