<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
268 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
453 Ratings

Webex (formerly Webex Teams)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
268 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Google Hangouts (Classic)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
453 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

[Webex (formerly Webex Teams)] is really highly recommend to all [types of companies]. It is one of the best [tools] to communicate [with] the client and the business internally. The tool [is] affordable. It is so much easy to use, having 24*7 fully customer support. You also get a lot of [features] to perform while [on a] conferencing call or through the chat box i.e video sharing, gesture, emoji, small files transfer etc.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) [are] well suited for meetings that are set up within Gmail. It is good for screen sharing. Since it's so easy to set up, one can set up a meeting without much hassle and good for impromptu meetings as well.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
7.7
Google Hangouts (Classic)
Task Management
Webex (formerly Webex Teams)
7.6
Google Hangouts (Classic)
Gantt Charts
Webex (formerly Webex Teams)
7.2
Google Hangouts (Classic)
Scheduling
Webex (formerly Webex Teams)
7.6
Google Hangouts (Classic)
Workflow Automation
Webex (formerly Webex Teams)
7.1
Google Hangouts (Classic)
Mobile Access
Webex (formerly Webex Teams)
9.1
Google Hangouts (Classic)
Search
Webex (formerly Webex Teams)
8.1
Google Hangouts (Classic)
Visual planning tools
Webex (formerly Webex Teams)
6.9
Google Hangouts (Classic)

Communication

Webex (formerly Webex Teams)
7.8
Google Hangouts (Classic)
Chat
Webex (formerly Webex Teams)
9.1
Google Hangouts (Classic)
Notifications
Webex (formerly Webex Teams)
9.2
Google Hangouts (Classic)
Discussions
Webex (formerly Webex Teams)
8.8
Google Hangouts (Classic)
Surveys
Webex (formerly Webex Teams)
7.6
Google Hangouts (Classic)
Internal knowledgebase
Webex (formerly Webex Teams)
7.5
Google Hangouts (Classic)
Integrates with GoToMeeting
Webex (formerly Webex Teams)
6.1
Google Hangouts (Classic)
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.9
Google Hangouts (Classic)
Integrates with Outlook
Webex (formerly Webex Teams)
8.3
Google Hangouts (Classic)

File Sharing & Management

Webex (formerly Webex Teams)
7.9
Google Hangouts (Classic)
Versioning
Webex (formerly Webex Teams)
7.5
Google Hangouts (Classic)
Video files
Webex (formerly Webex Teams)
8.6
Google Hangouts (Classic)
Audio files
Webex (formerly Webex Teams)
8.9
Google Hangouts (Classic)
Document collaboration
Webex (formerly Webex Teams)
7.2
Google Hangouts (Classic)
Access control
Webex (formerly Webex Teams)
7.7
Google Hangouts (Classic)
Advanced security features
Webex (formerly Webex Teams)
8.2
Google Hangouts (Classic)
Integrates with Google Drive
Webex (formerly Webex Teams)
6.6
Google Hangouts (Classic)
Device sync
Webex (formerly Webex Teams)
8.7
Google Hangouts (Classic)

Cloud PBX

Webex (formerly Webex Teams)
Google Hangouts (Classic)
7.3
Hosted PBX
Webex (formerly Webex Teams)
Google Hangouts (Classic)
6.9
Multi-level Interactive Voice Response (IVR)
Webex (formerly Webex Teams)
Google Hangouts (Classic)
8.0
User templates
Webex (formerly Webex Teams)
Google Hangouts (Classic)
7.0
Call reports
Webex (formerly Webex Teams)
Google Hangouts (Classic)
7.2
Directory of employee names
Webex (formerly Webex Teams)
Google Hangouts (Classic)
7.6

Call Management

Webex (formerly Webex Teams)
Google Hangouts (Classic)
6.8
Answering rules
Webex (formerly Webex Teams)
Google Hangouts (Classic)
7.0
Call recording
Webex (formerly Webex Teams)
Google Hangouts (Classic)
6.7
Call park
Webex (formerly Webex Teams)
Google Hangouts (Classic)
5.7
Call screening
Webex (formerly Webex Teams)
Google Hangouts (Classic)
7.0
Message alerts
Webex (formerly Webex Teams)
Google Hangouts (Classic)
7.7

VoIP system collaboration

Webex (formerly Webex Teams)
Google Hangouts (Classic)
8.2
Video conferencing
Webex (formerly Webex Teams)
Google Hangouts (Classic)
8.0
Audio conferencing
Webex (formerly Webex Teams)
Google Hangouts (Classic)
8.1
Video screen sharing
Webex (formerly Webex Teams)
Google Hangouts (Classic)
8.1
Instant messaging
Webex (formerly Webex Teams)
Google Hangouts (Classic)
8.7

Mobile apps

Webex (formerly Webex Teams)
Google Hangouts (Classic)
8.8
Mobile app for iOS
Webex (formerly Webex Teams)
Google Hangouts (Classic)
8.7
Mobile app for Android
Webex (formerly Webex Teams)
Google Hangouts (Classic)
8.9

Pros

Webex (formerly Webex Teams)

  • Instant messaging/chat feature is easy to use for DM's and group "spaces."
  • Connecting my work phone line to my laptop using the application is a game changer!
  • Being able to also access any other employee in our organization is also great.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

Google Hangouts (Classic)

  • Can set up different user groups with various personnel. In our case, we have different groups for different vehicle brands, one group for service advisors, one group for management, etc. Information can then be tailored to the correct people.
  • It is a contact less form of communication in an environment where various different people NEED to interact with one another throughout the day. Very helpful given the covid.
  • Setup and implementation are incredibly easy. Especially if work domain for email is attached to gmail like ours is
  • Ability to use Gmail search bar to search through chat history is very handy
Mark DiNallo | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • We think that the fact that the trial period for WebEx is so short is a huge drawback: while most collaborative services allow up to a full month to get used to the platform and decide whether to use it after the trial period is over, Cisco WebEx only offers a couple of weeks.
  • Occasionally there are severe problems synchronizing the platform's audio with video operations. This is usually due to the quality of our internet connection, but can occur arbitrarily if documents are being uploaded to the platform during the execution of a video call session. Eventually this problem fixes itself, but it is usually annoying if you are in a group session.
  • The performance of its integrations with Webex AIM pro is not adequate, especially because when playing audio from AIM pro there are usually problems with the quality of this, and sometimes when playing these audio files the WebEx platform can freeze or close. It seems that the cause of this may be the use of an incompatible audio format, which shows a limitation in the platform.
Gregory Thomas | TrustRadius Reviewer

Google Hangouts (Classic)

  • I'd like the ability to edit chats. I get why that feature isn't offered, but it would be a nice alternative to clean up language or disparaging remarks about organizations or individuals involved in the chat. I know you can't stop people from including things they may regret in the chat, but it would be nice to edit those after they were sent.
  • Again, I use this personally for my volunteer work outside of my day-to-day job. That being said, if it had a more professional feel, I'd feel great about recommending it to my organization. However, we already have a solution in place (Microsoft Teams), which I honestly like better.
  • I get the impression that Hangouts was made in mind for small to medium-sized groups, which is great. It's not designed for large groups or corporate use. This really isn't a negative, but just something to consider before jumping into it.
Richard Crane | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 10.0
Based on 1 answer
No answer on this topic is available.

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 61 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 8.3
Based on 8 answers
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool
Anonymous | TrustRadius Reviewer

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.3
Based on 107 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 7.9
Based on 72 answers
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Kaleb-John Loo | TrustRadius Reviewer

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.5
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

Google Hangouts (Classic)

Google hangouts (Classic), is a instant message solution with not much more to add, it lacks the screen sharing features, the broad app integration, and the video and audio conferencing of this software.As a basic instant messaging communication tool it does what it promises but if the plan is to obtain a robust solution with diverse features of communication, and plenty of customization and integration options then it is not the way to go.
Anonymous | TrustRadius Reviewer

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
Anonymous | TrustRadius Reviewer

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Hangouts (Classic) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex (formerly Webex Teams)
8.3
Google Hangouts (Classic)
8.2

Likelihood to Renew

Webex (formerly Webex Teams)
8.9
Google Hangouts (Classic)
10.0

Usability

Webex (formerly Webex Teams)
9.1
Google Hangouts (Classic)
8.3

Reliability and Availability

Webex (formerly Webex Teams)
10.0
Google Hangouts (Classic)

Performance

Webex (formerly Webex Teams)
9.0
Google Hangouts (Classic)

Support Rating

Webex (formerly Webex Teams)
8.3
Google Hangouts (Classic)
7.9

In-Person Training

Webex (formerly Webex Teams)
9.0
Google Hangouts (Classic)

Online Training

Webex (formerly Webex Teams)
8.0
Google Hangouts (Classic)

Implementation Rating

Webex (formerly Webex Teams)
8.5
Google Hangouts (Classic)

Scalability

Webex (formerly Webex Teams)
10.0
Google Hangouts (Classic)

Add comparison