What users are saying about
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Top Rated
268 Ratings
25 Ratings

Webex (formerly Webex Teams)

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Top Rated
268 Ratings
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Score 8 out of 100
25 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

[Webex (formerly Webex Teams)] is really highly recommend to all [types of companies]. It is one of the best [tools] to communicate [with] the client and the business internally. The tool [is] affordable. It is so much easy to use, having 24*7 fully customer support. You also get a lot of [features] to perform while [on a] conferencing call or through the chat box i.e video sharing, gesture, emoji, small files transfer etc.
Anonymous | TrustRadius Reviewer

Google Keep

As a Customer Experience Trainer, I recommend that all the new members utilize Google Keep for better organization. It also helps with productivity, as our team members are able to write common responses that they may use for common situations. This allows them to easily copy and paste it into their email or live response instead of typing the same response over and over again. Though this tool is great for collaboration, I wouldn't recommend using it for larger projects. In that case, I would recommend Google Docs.
Rachel Blankenship | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
7.7
Google Keep
8.0
Task Management
Webex (formerly Webex Teams)
7.6
Google Keep
9.8
Gantt Charts
Webex (formerly Webex Teams)
7.2
Google Keep
Scheduling
Webex (formerly Webex Teams)
7.6
Google Keep
5.0
Workflow Automation
Webex (formerly Webex Teams)
7.1
Google Keep
6.0
Mobile Access
Webex (formerly Webex Teams)
9.1
Google Keep
9.7
Search
Webex (formerly Webex Teams)
8.1
Google Keep
9.0
Visual planning tools
Webex (formerly Webex Teams)
6.9
Google Keep
8.5

Communication

Webex (formerly Webex Teams)
7.8
Google Keep
7.7
Chat
Webex (formerly Webex Teams)
9.1
Google Keep
Notifications
Webex (formerly Webex Teams)
9.2
Google Keep
7.5
Discussions
Webex (formerly Webex Teams)
8.8
Google Keep
8.4
Surveys
Webex (formerly Webex Teams)
7.6
Google Keep
Internal knowledgebase
Webex (formerly Webex Teams)
7.5
Google Keep
5.8
Integrates with GoToMeeting
Webex (formerly Webex Teams)
6.1
Google Keep
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.9
Google Keep
8.9
Integrates with Outlook
Webex (formerly Webex Teams)
8.3
Google Keep

File Sharing & Management

Webex (formerly Webex Teams)
7.9
Google Keep
6.8
Versioning
Webex (formerly Webex Teams)
7.5
Google Keep
1.0
Video files
Webex (formerly Webex Teams)
8.6
Google Keep
Audio files
Webex (formerly Webex Teams)
8.9
Google Keep
8.5
Document collaboration
Webex (formerly Webex Teams)
7.2
Google Keep
8.7
Access control
Webex (formerly Webex Teams)
7.7
Google Keep
7.3
Advanced security features
Webex (formerly Webex Teams)
8.2
Google Keep
2.8
Integrates with Google Drive
Webex (formerly Webex Teams)
6.6
Google Keep
10.0
Device sync
Webex (formerly Webex Teams)
8.7
Google Keep
9.1

Pros

Webex (formerly Webex Teams)

  • Instant messaging/chat feature is easy to use for DM's and group "spaces."
  • Connecting my work phone line to my laptop using the application is a game changer!
  • Being able to also access any other employee in our organization is also great.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

Google Keep

  • Easy to organize and color coordinate.
  • Allows for an associated image to be connected with the note.
  • Alarms set for reminders.
  • Ability to add others to the note to share and collaborate.
Anonymous | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • We think that the fact that the trial period for WebEx is so short is a huge drawback: while most collaborative services allow up to a full month to get used to the platform and decide whether to use it after the trial period is over, Cisco WebEx only offers a couple of weeks.
  • Occasionally there are severe problems synchronizing the platform's audio with video operations. This is usually due to the quality of our internet connection, but can occur arbitrarily if documents are being uploaded to the platform during the execution of a video call session. Eventually this problem fixes itself, but it is usually annoying if you are in a group session.
  • The performance of its integrations with Webex AIM pro is not adequate, especially because when playing audio from AIM pro there are usually problems with the quality of this, and sometimes when playing these audio files the WebEx platform can freeze or close. It seems that the cause of this may be the use of an incompatible audio format, which shows a limitation in the platform.
Gregory Thomas | TrustRadius Reviewer

Google Keep

  • The text box check list style notes only allow one indent and it would be useful to allow at least 1 more indent(2 total).
  • More robust font changes.
Michael Bufalini | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Google Keep

Google Keep 10.0
Based on 1 answer
It does everything I need it to do. It is easy to organize and categorize what I need and what I want to see.
Anonymous | TrustRadius Reviewer

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 61 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

Google Keep

Google Keep 9.0
Based on 1 answer
Google Keep is very easy to use. Currently, the company I work for has employees from different age brackets, and this is one of the easiest apps on G-Suite to explain. Not a lot of people use it, but it is due to personal choice since a lot of people still prefer pen and paper to keep their notes.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Google Keep

No score
No answers yet
No answers on this topic

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Google Keep

No score
No answers yet
No answers on this topic

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.3
Based on 107 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

Google Keep

Google Keep 6.3
Based on 18 answers
I never had to request support for Google Keep, all the information I needed is in the online help center. Never have a malfunction.
Vinicius Andrade | TrustRadius Reviewer

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

Google Keep

No score
No answers yet
No answers on this topic

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

Google Keep

No score
No answers yet
No answers on this topic

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.6
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Google Keep

No score
No answers yet
No answers on this topic

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

Google Keep

Task apps built into iOS just don't compete. The only edge these have over Google Keep is Siri can schedule something for you. But the power and flexibility of Google Keep is better.
Anonymous | TrustRadius Reviewer

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Google Keep

No score
No answers yet
No answers on this topic

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

Google Keep

  • Google Keep is free, and for what I need it for I don't need to purchase another tool.
  • It's handy when it comes to taking quick notes, but so is a piece of paper. This tool won't magically improve your life.
Vinny Hebert | TrustRadius Reviewer

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

Google Keep

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Keep Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex (formerly Webex Teams)
8.3
Google Keep
9.4

Likelihood to Renew

Webex (formerly Webex Teams)
8.9
Google Keep
10.0

Usability

Webex (formerly Webex Teams)
9.1
Google Keep
9.0

Reliability and Availability

Webex (formerly Webex Teams)
10.0
Google Keep

Performance

Webex (formerly Webex Teams)
9.0
Google Keep

Support Rating

Webex (formerly Webex Teams)
8.3
Google Keep
6.3

In-Person Training

Webex (formerly Webex Teams)
9.0
Google Keep

Online Training

Webex (formerly Webex Teams)
8.0
Google Keep

Implementation Rating

Webex (formerly Webex Teams)
8.6
Google Keep

Scalability

Webex (formerly Webex Teams)
10.0
Google Keep

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