What users are saying about
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Top Rated
269 Ratings
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Top Rated
1395 Ratings

Webex (formerly Webex Teams)

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Top Rated
269 Ratings
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Score 8 out of 100

GoToMeeting

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Top Rated
1395 Ratings
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Score 8 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

[Webex (formerly Webex Teams)] is really highly recommend to all [types of companies]. It is one of the best [tools] to communicate [with] the client and the business internally. The tool [is] affordable. It is so much easy to use, having 24*7 fully customer support. You also get a lot of [features] to perform while [on a] conferencing call or through the chat box i.e video sharing, gesture, emoji, small files transfer etc.
Anonymous | TrustRadius Reviewer

GoToMeeting

We like the GoToMeeting software because it's simple to set up and schedule sessions, and it includes a variety of resources for presenting content, such as screen sharing, guest management, and additional contact option like speak. We also like the fact that we can access it from any smartphone. We are enthralled by the fact that we can GoToMeeting from our mobile devices, which is very useful for those of our colleagues who do not have access to a computer.
Rafeeq Ahmed (Ali) | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
7.6
GoToMeeting
Task Management
Webex (formerly Webex Teams)
7.4
GoToMeeting
Gantt Charts
Webex (formerly Webex Teams)
7.0
GoToMeeting
Scheduling
Webex (formerly Webex Teams)
7.6
GoToMeeting
Workflow Automation
Webex (formerly Webex Teams)
7.1
GoToMeeting
Mobile Access
Webex (formerly Webex Teams)
9.1
GoToMeeting
Search
Webex (formerly Webex Teams)
8.1
GoToMeeting
Visual planning tools
Webex (formerly Webex Teams)
6.7
GoToMeeting

Communication

Webex (formerly Webex Teams)
7.7
GoToMeeting
Chat
Webex (formerly Webex Teams)
9.1
GoToMeeting
Notifications
Webex (formerly Webex Teams)
9.2
GoToMeeting
Discussions
Webex (formerly Webex Teams)
8.8
GoToMeeting
Surveys
Webex (formerly Webex Teams)
7.6
GoToMeeting
Internal knowledgebase
Webex (formerly Webex Teams)
7.5
GoToMeeting
Integrates with GoToMeeting
Webex (formerly Webex Teams)
5.8
GoToMeeting
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.7
GoToMeeting
Integrates with Outlook
Webex (formerly Webex Teams)
8.3
GoToMeeting

File Sharing & Management

Webex (formerly Webex Teams)
7.9
GoToMeeting
Versioning
Webex (formerly Webex Teams)
7.5
GoToMeeting
Video files
Webex (formerly Webex Teams)
8.6
GoToMeeting
Audio files
Webex (formerly Webex Teams)
8.9
GoToMeeting
Document collaboration
Webex (formerly Webex Teams)
7.2
GoToMeeting
Access control
Webex (formerly Webex Teams)
7.7
GoToMeeting
Advanced security features
Webex (formerly Webex Teams)
8.2
GoToMeeting
Integrates with Google Drive
Webex (formerly Webex Teams)
6.4
GoToMeeting
Device sync
Webex (formerly Webex Teams)
8.7
GoToMeeting

Performance & Compatibility of Online Events Software

Webex (formerly Webex Teams)
GoToMeeting
7.9
High quality audio
Webex (formerly Webex Teams)
GoToMeeting
8.4
High quality video
Webex (formerly Webex Teams)
GoToMeeting
8.5
Low bandwidth requirements
Webex (formerly Webex Teams)
GoToMeeting
7.1
Mobile support
Webex (formerly Webex Teams)
GoToMeeting
7.7

Screen Sharing

Webex (formerly Webex Teams)
GoToMeeting
8.4
Desktop sharing
Webex (formerly Webex Teams)
GoToMeeting
8.8
Whiteboards
Webex (formerly Webex Teams)
GoToMeeting
8.0

Online Meetings / Events

Webex (formerly Webex Teams)
GoToMeeting
8.2
Calendar integration
Webex (formerly Webex Teams)
GoToMeeting
8.5
Meeting initiation
Webex (formerly Webex Teams)
GoToMeeting
8.5
Integrates with social media
Webex (formerly Webex Teams)
GoToMeeting
7.4
Record meetings / events
Webex (formerly Webex Teams)
GoToMeeting
8.4
Slideshows
Webex (formerly Webex Teams)
GoToMeeting
8.3

Online Events Collaboration

Webex (formerly Webex Teams)
GoToMeeting
8.3
Live chat
Webex (formerly Webex Teams)
GoToMeeting
8.4
Audience polling
Webex (formerly Webex Teams)
GoToMeeting
8.2
Q&A
Webex (formerly Webex Teams)
GoToMeeting
8.1

Online Events Security

Webex (formerly Webex Teams)
GoToMeeting
8.3
User authentication
Webex (formerly Webex Teams)
GoToMeeting
8.3
Participant roles & permissions
Webex (formerly Webex Teams)
GoToMeeting
8.3
Confidential attendee list
Webex (formerly Webex Teams)
GoToMeeting
8.3

Pros

Webex (formerly Webex Teams)

  • Instant messaging/chat feature is easy to use for DM's and group "spaces."
  • Connecting my work phone line to my laptop using the application is a game changer!
  • Being able to also access any other employee in our organization is also great.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

GoToMeeting

  • Provides a high degree of control to the presenter
  • Great quality video and audio during web conferencing and meeting
  • allows presenters to engage with a large number of attendees
  • provides great tools for audience engagement including chats and polls
  • makes sharing documents, presentations, and videos / images very easy
Aaron Goldstein | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • We think that the fact that the trial period for WebEx is so short is a huge drawback: while most collaborative services allow up to a full month to get used to the platform and decide whether to use it after the trial period is over, Cisco WebEx only offers a couple of weeks.
  • Occasionally there are severe problems synchronizing the platform's audio with video operations. This is usually due to the quality of our internet connection, but can occur arbitrarily if documents are being uploaded to the platform during the execution of a video call session. Eventually this problem fixes itself, but it is usually annoying if you are in a group session.
  • The performance of its integrations with Webex AIM pro is not adequate, especially because when playing audio from AIM pro there are usually problems with the quality of this, and sometimes when playing these audio files the WebEx platform can freeze or close. It seems that the cause of this may be the use of an incompatible audio format, which shows a limitation in the platform.
Gregory Thomas | TrustRadius Reviewer

GoToMeeting

  • Just like any online video conferencing tool, you need to have stable internet connection
  • Consumes a lot of Internet Bandwidth
  • You Need to pay for Premium features, so companies that don't make much profit go for the free version of apps.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

GoToMeeting

GoToMeeting 7.7
Based on 34 answers
ITI has not found an alternative software that can compete with the offerings of GTM. Our diverse needs (webinars, client meetings, internal training) cannot be met by any competitors at this time for our current cost. GTM is simple to use and has allowed ITI to really set ourselves apart from our competition.
Zack Parnell | TrustRadius Reviewer

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 62 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

GoToMeeting

GoToMeeting 8.7
Based on 28 answers
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
Rusty Angell | TrustRadius Reviewer

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

GoToMeeting

No score
No answers yet
No answers on this topic

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

GoToMeeting

No score
No answers yet
No answers on this topic

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.3
Based on 108 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

GoToMeeting

GoToMeeting 8.4
Based on 101 answers
We have actually had fairly limited experience with customer support, which is a good thing since we have not really required it. The product is very stable and it is quite rare for significant challenges to arise. Also, the general ease of navigation of the product and the integration into calendars really eliminates the need for deep customer service
Anonymous | TrustRadius Reviewer

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

GoToMeeting

No score
No answers yet
No answers on this topic

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

GoToMeeting

GoToMeeting 7.3
Based on 3 answers
No answer on this topic is available.

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.6
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

GoToMeeting

GoToMeeting 10.0
Based on 3 answers
It just works, get into the software and start using.
Brian Sossamon | TrustRadius Reviewer

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

GoToMeeting

I prefer to use Zoom, as it seems to be more widely adopted by my industry. Matching up technologies is one of the first hurdles when trying to sell in a virtual environment. Also, Zoom seems to have more application integrations that can be added to its suite. We use an industry app for virtual conferences and trade shows that will only work on the Zoom platform.
Anonymous | TrustRadius Reviewer

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

GoToMeeting

No score
No answers yet
No answers on this topic

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

GoToMeeting

  • We have a had very little client churn and a big reason why is our ability to react quickly to client issues on demand.
  • Account management has been able to deliver on goals and expectations by having a reliable platform for training and troubleshooting functions
  • We've been able to outsource certain functions and communicate with contractors across the globe easily
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

GoToMeeting

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToMeeting Editions & Modules

Edition
Professional$10.201
Business$13.602
EnterpriseCustom Pricing3
  1. Per Organizer / Per Month for 150 Participants [billed annually]
  2. Per Organizer / Per Month for 250 Participants [billed annually]
  3. 3,000 Participants
Additional Pricing Details
Pricing available by monthly or annual subscription, with discounts for annual commitments.

Rating Summary

Likelihood to Recommend

Webex (formerly Webex Teams)
8.3
GoToMeeting
8.2

Likelihood to Renew

Webex (formerly Webex Teams)
8.9
GoToMeeting
7.7

Usability

Webex (formerly Webex Teams)
9.1
GoToMeeting
8.7

Reliability and Availability

Webex (formerly Webex Teams)
10.0
GoToMeeting

Performance

Webex (formerly Webex Teams)
9.0
GoToMeeting

Support Rating

Webex (formerly Webex Teams)
8.3
GoToMeeting
8.4

In-Person Training

Webex (formerly Webex Teams)
9.0
GoToMeeting

Online Training

Webex (formerly Webex Teams)
8.0
GoToMeeting
7.3

Implementation Rating

Webex (formerly Webex Teams)
8.6
GoToMeeting
10.0

Scalability

Webex (formerly Webex Teams)
10.0
GoToMeeting

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