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Top Rated
268 Ratings

Webex (formerly Webex Teams)

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Top Rated
268 Ratings
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Score 8 out of 100
77 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

[Webex (formerly Webex Teams)] is really highly recommend to all [types of companies]. It is one of the best [tools] to communicate [with] the client and the business internally. The tool [is] affordable. It is so much easy to use, having 24*7 fully customer support. You also get a lot of [features] to perform while [on a] conferencing call or through the chat box i.e video sharing, gesture, emoji, small files transfer etc.
Anonymous | TrustRadius Reviewer

HCL Notes (formerly from IBM)

I often work with teams from other country and regions, hence HCL Notes is a very useful platform for internal company management operations. It standardized organisational work standards in most of the offices worldwide. HCL Notes also enables chat with other team around the world that I find very helpful when initiating conversation or just want to have a quick update rather than sending emails and waiting for replies. However, HCL Notes is not very efficient in web browsing and user still need to use other internet service providers.
Mogana Tashiani | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
7.7
HCL Notes (formerly from IBM)
8.6
Task Management
Webex (formerly Webex Teams)
7.6
HCL Notes (formerly from IBM)
9.1
Gantt Charts
Webex (formerly Webex Teams)
7.2
HCL Notes (formerly from IBM)
10.0
Scheduling
Webex (formerly Webex Teams)
7.6
HCL Notes (formerly from IBM)
8.8
Workflow Automation
Webex (formerly Webex Teams)
7.1
HCL Notes (formerly from IBM)
9.5
Mobile Access
Webex (formerly Webex Teams)
9.1
HCL Notes (formerly from IBM)
9.1
Search
Webex (formerly Webex Teams)
8.1
HCL Notes (formerly from IBM)
3.5
Visual planning tools
Webex (formerly Webex Teams)
6.9
HCL Notes (formerly from IBM)
10.0

Communication

Webex (formerly Webex Teams)
7.8
HCL Notes (formerly from IBM)
9.6
Chat
Webex (formerly Webex Teams)
9.1
HCL Notes (formerly from IBM)
9.6
Notifications
Webex (formerly Webex Teams)
9.2
HCL Notes (formerly from IBM)
9.2
Discussions
Webex (formerly Webex Teams)
8.8
HCL Notes (formerly from IBM)
9.4
Surveys
Webex (formerly Webex Teams)
7.6
HCL Notes (formerly from IBM)
8.8
Internal knowledgebase
Webex (formerly Webex Teams)
7.5
HCL Notes (formerly from IBM)
10.0
Integrates with GoToMeeting
Webex (formerly Webex Teams)
6.1
HCL Notes (formerly from IBM)
10.0
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.9
HCL Notes (formerly from IBM)
10.0
Integrates with Outlook
Webex (formerly Webex Teams)
8.3
HCL Notes (formerly from IBM)
10.0

File Sharing & Management

Webex (formerly Webex Teams)
7.9
HCL Notes (formerly from IBM)
9.1
Versioning
Webex (formerly Webex Teams)
7.5
HCL Notes (formerly from IBM)
8.8
Video files
Webex (formerly Webex Teams)
8.6
HCL Notes (formerly from IBM)
7.9
Audio files
Webex (formerly Webex Teams)
8.9
HCL Notes (formerly from IBM)
7.9
Document collaboration
Webex (formerly Webex Teams)
7.2
HCL Notes (formerly from IBM)
9.1
Access control
Webex (formerly Webex Teams)
7.7
HCL Notes (formerly from IBM)
9.4
Advanced security features
Webex (formerly Webex Teams)
8.2
HCL Notes (formerly from IBM)
9.4
Integrates with Google Drive
Webex (formerly Webex Teams)
6.6
HCL Notes (formerly from IBM)
10.0
Device sync
Webex (formerly Webex Teams)
8.7
HCL Notes (formerly from IBM)
10.0

Pros

Webex (formerly Webex Teams)

  • Instant messaging/chat feature is easy to use for DM's and group "spaces."
  • Connecting my work phone line to my laptop using the application is a game changer!
  • Being able to also access any other employee in our organization is also great.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

HCL Notes (formerly from IBM)

  • It has a really strong and robust database that's extremely scalable and holds up well to thousands of users and many different environments.
  • It has a really good enterprise-grade framework for development custom database applications
  • All of the custom database applications along with the email all have a nice uniform look and feel so their easy-to-use.
  • I really like how it's developed and supported on every client OS (Windows, OSX, Linux)! The competitors definitely do NOT offer this (M$).
Matthew J. Fitzpatrick | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • We think that the fact that the trial period for WebEx is so short is a huge drawback: while most collaborative services allow up to a full month to get used to the platform and decide whether to use it after the trial period is over, Cisco WebEx only offers a couple of weeks.
  • Occasionally there are severe problems synchronizing the platform's audio with video operations. This is usually due to the quality of our internet connection, but can occur arbitrarily if documents are being uploaded to the platform during the execution of a video call session. Eventually this problem fixes itself, but it is usually annoying if you are in a group session.
  • The performance of its integrations with Webex AIM pro is not adequate, especially because when playing audio from AIM pro there are usually problems with the quality of this, and sometimes when playing these audio files the WebEx platform can freeze or close. It seems that the cause of this may be the use of an incompatible audio format, which shows a limitation in the platform.
Gregory Thomas | TrustRadius Reviewer

HCL Notes (formerly from IBM)

  • Notes' backwards compatibility sometimes gets in the way. Menus are cluttered with extraneous, outdated options and features that modern users will never use, and Preferences are often difficult to navigate for those coming from Gmail or Outlook. We have greatly simplified this via Policies, but users still find it daunting to go through all the options that are available.
  • The IBM Notes client for Windows & Mac is essentially the Eclipse Java development platform...so it is HUGE. Performance initially was very slow but IBM has done a good job of speeding things up. As IBM moves more toward cloud-delivered applications, this will not be as much of a problem.
  • Notes and Domino can be complex to manage for administrators who are more accustomed to ActiveDirectory, Group Policy, etc. Editing a notes.ini file to add a feature, or working with XML files by hand to create a SmartUpgrade kit can be daunting to those coming from more modern administrative roles.
  • Some users claim to "hate" Notes mail. While I have heard this less and less over the past 10 years, we have had 3rd party software offer plugins to Outlook and it's rare to see any for Notes.
  • The client update process should be automated more. I would like to see the Notes client update quietly and quickly more like an Adobe software update. If an update fails it should automatically try again without prompting the user over and over.
  • Notes multiple language spell checking is a downloaded add-on Java-based resource that has to be deployed in a convoluted way that is difficult for users to grasp. Therefore any foreign language spell check updates must be done individually per Notes client by IT, which is unfortunate. I would prefer to see that be a "live download" update option for users to get directly from IBM (don't make me download it and put it on my network).
Jeremiah Benjamin | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

HCL Notes (formerly from IBM)

HCL Notes (formerly from IBM) 1.7
Based on 5 answers
I've been in IT business and as a Programmer/Developer for 20+ years with too many programming languages experiences/back ground (C/C++/Visual Basic/Basic Program/Unix/COBOL/Java). Also with 18+ years with Lotus Notes/IBM Domino, I am still and always think Lotus Notes is the best RAD platform available!. When the time where resource is very limited and the expectation is very high and the turn around is too short, IBM Domino/Notes is the platform to use and it's the only choice available.
Tom Le | TrustRadius Reviewer

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 61 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

HCL Notes (formerly from IBM)

HCL Notes (formerly from IBM) 10.0
Based on 1 answer
Easy to use for the user, most of the apps we developed, there is not much need for user training. Most of the times, we just do a demo to the users group and they can pick up from there.
Tom Le | TrustRadius Reviewer

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

HCL Notes (formerly from IBM)

HCL Notes (formerly from IBM) 10.0
Based on 1 answer
No answer on this topic is available.

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

HCL Notes (formerly from IBM)

HCL Notes (formerly from IBM) 10.0
Based on 1 answer
No answer on this topic is available.

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.3
Based on 107 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

HCL Notes (formerly from IBM)

HCL Notes (formerly from IBM) 9.0
Based on 2 answers
I've been using the production for a very long time and very happy with it. Also, all the online resources and forums for notes is very friendly and easy/quick for getting help. I found out that compared to Microsoft or Oracle or any other platforms, IBM Notes online forum is the best I have seen.
Tom Le | TrustRadius Reviewer

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

HCL Notes (formerly from IBM)

No score
No answers yet
No answers on this topic

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

HCL Notes (formerly from IBM)

HCL Notes (formerly from IBM) 10.0
Based on 1 answer
No answer on this topic is available.

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.6
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

HCL Notes (formerly from IBM)

HCL Notes (formerly from IBM) 9.0
Based on 1 answer
Implementation is easy and smooth if the requirement is well gathered/documented. Notes is a RAD platform, all projects in Notes is simple in the implementation step.
Tom Le | TrustRadius Reviewer

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

HCL Notes (formerly from IBM)

Outlook has been considered for years as a replacement platform. Pricing and support staff made it prohibitive. Our long-time use of Microsoft Office productivity suite naturally led us to consider the adoption of Office365. A recent investigation told us that Azure Cloud services propel an O365 solution to the forefront. Early adopters in international divisions have paved the way for Azure and O365.
Christopher Stark | TrustRadius Reviewer

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

HCL Notes (formerly from IBM)

No score
No answers yet
No answers on this topic

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

HCL Notes (formerly from IBM)

  • Over the years, we have lost countless hours of productivity from the thousands of crashes we have experienced.
  • One benefit of IBM Notes is that it is very simple to train a new user on. Many people prefer and are familiar with Google tools, but those that use IBM Notes have very little trouble acclimating themselves.
Anonymous | TrustRadius Reviewer

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

HCL Notes (formerly from IBM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HCL Notes (formerly from IBM) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex (formerly Webex Teams)
8.3
HCL Notes (formerly from IBM)
8.1

Likelihood to Renew

Webex (formerly Webex Teams)
8.9
HCL Notes (formerly from IBM)
1.7

Usability

Webex (formerly Webex Teams)
9.1
HCL Notes (formerly from IBM)
10.0

Reliability and Availability

Webex (formerly Webex Teams)
10.0
HCL Notes (formerly from IBM)
10.0

Performance

Webex (formerly Webex Teams)
9.0
HCL Notes (formerly from IBM)
10.0

Support Rating

Webex (formerly Webex Teams)
8.3
HCL Notes (formerly from IBM)
9.0

In-Person Training

Webex (formerly Webex Teams)
9.0
HCL Notes (formerly from IBM)

Online Training

Webex (formerly Webex Teams)
8.0
HCL Notes (formerly from IBM)
10.0

Implementation Rating

Webex (formerly Webex Teams)
8.6
HCL Notes (formerly from IBM)
9.0

Scalability

Webex (formerly Webex Teams)
10.0
HCL Notes (formerly from IBM)

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