What users are saying about
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Top Rated
264 Ratings

Webex (formerly Webex Teams)

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Top Rated
264 Ratings
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Score 8.1 out of 100
4 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

I think it's a great communications bundle for universities and other non-university employers. I was not a part of the decision-making team, but I'm assuming the University gets a great price since so many staff and faculty work here. It's very nice to allow staff enhanced mobility and flexibility for where they geographically work. It allows teams to stager their work schedules being at work or at home and not have to transport their work phone each time. Webex may not be the most beneficial when sharing lots of information that you may want to reference at a later time. The search feature is not as robust as I would prefer.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

Logitech GROUP

When you don´t have enough budget to have a robust conference system, this solution can help you to have good quality video conferences with excellent audio quality and video quality, and the prices of these products are not so high comparing with other brands, I think is a perfect solution for mid enterprises
Mauro Sepulveda | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
7.8
Logitech GROUP
Task Management
Webex (formerly Webex Teams)
7.6
Logitech GROUP
Gantt Charts
Webex (formerly Webex Teams)
7.4
Logitech GROUP
Scheduling
Webex (formerly Webex Teams)
8.3
Logitech GROUP
Workflow Automation
Webex (formerly Webex Teams)
7.0
Logitech GROUP
Mobile Access
Webex (formerly Webex Teams)
9.4
Logitech GROUP
Search
Webex (formerly Webex Teams)
8.3
Logitech GROUP
Visual planning tools
Webex (formerly Webex Teams)
6.8
Logitech GROUP

Communication

Webex (formerly Webex Teams)
7.9
Logitech GROUP
Chat
Webex (formerly Webex Teams)
9.2
Logitech GROUP
Notifications
Webex (formerly Webex Teams)
9.3
Logitech GROUP
Discussions
Webex (formerly Webex Teams)
8.8
Logitech GROUP
Surveys
Webex (formerly Webex Teams)
7.6
Logitech GROUP
Internal knowledgebase
Webex (formerly Webex Teams)
7.5
Logitech GROUP
Integrates with GoToMeeting
Webex (formerly Webex Teams)
6.0
Logitech GROUP
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.7
Logitech GROUP
Integrates with Outlook
Webex (formerly Webex Teams)
8.9
Logitech GROUP

File Sharing & Management

Webex (formerly Webex Teams)
8.0
Logitech GROUP
Versioning
Webex (formerly Webex Teams)
7.6
Logitech GROUP
Video files
Webex (formerly Webex Teams)
8.6
Logitech GROUP
Audio files
Webex (formerly Webex Teams)
8.9
Logitech GROUP
Document collaboration
Webex (formerly Webex Teams)
7.8
Logitech GROUP
Access control
Webex (formerly Webex Teams)
7.4
Logitech GROUP
Advanced security features
Webex (formerly Webex Teams)
8.1
Logitech GROUP
Integrates with Google Drive
Webex (formerly Webex Teams)
6.5
Logitech GROUP
Device sync
Webex (formerly Webex Teams)
8.8
Logitech GROUP

Pros

Webex (formerly Webex Teams)

  • The speed of the platform is one of the most prominent in virtually any video conferencing software that exists, being able to make streaming sessions in 60fps without having to worry about the video quality, which is entirely in HD. Although this is not yet available in HD4K, it is still sufficient quality for effective meetings.
  • WebEx provides full access to the WebEx meeting center, from where it is a reality to attach to some important services in cases such as needing some other small instant messaging tool, or simply one that allows you to create sticky notes to add to presentations.
  • There is a fabulous quality of compatibility between the WebEx and Microsoft Outlook platforms, which is demonstrated by the ease of being able to review emails from the shared screens, or when configuring the information within the email inboxes so that they can be added to the WebEx platform, making it easier to review them.
Gregory Thomas | TrustRadius Reviewer

Logitech GROUP

  • High Audio Quality
  • High Video Quality
Mauro Sepulveda | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • When it's time to join a Webex call, users are prompted via Outlook to open the call through their browser, but also get a prompt from Cisco Webex Teams that they can join the meeting in the tool there. This seems unnecessary and can often be confusing - users should have the ability to pre-determine which option will be their default choice.
  • There aren't many ways to customise the view of Webex Teams Spaces, this would be a nice feature to have.
Anonymous | TrustRadius Reviewer

Logitech GROUP

  • Design of the devices
  • To many cables for conference systems
Mauro Sepulveda | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Logitech GROUP

No score
No answers yet
No answers on this topic

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.2
Based on 58 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

Logitech GROUP

No score
No answers yet
No answers on this topic

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Logitech GROUP

No score
No answers yet
No answers on this topic

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Logitech GROUP

No score
No answers yet
No answers on this topic

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.4
Based on 104 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

Logitech GROUP

Logitech GROUP 9.0
Based on 2 answers
I think the technical support of Logitech GROUP is well when you have an issue you can call them. They answer you quickly, we only use this support a couple of times, because we don´t have many problems with these devices, the performance of these devices is outstanding.
Mauro Sepulveda | TrustRadius Reviewer

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

Logitech GROUP

No score
No answers yet
No answers on this topic

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

Logitech GROUP

No score
No answers yet
No answers on this topic

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.5
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Logitech GROUP

No score
No answers yet
No answers on this topic

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

Logitech GROUP

We selected Logitech GROUP because the balance cost-benefit was excellent comparing with other vendors. We tried some devices before the purchase, and we discovered that the quality of these devices is excellent, the solutions are easy to handle for end users that don´t have technical skills in general terms is a good cheap solution.
Mauro Sepulveda | TrustRadius Reviewer

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Logitech GROUP

No score
No answers yet
No answers on this topic

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

Logitech GROUP

  • The balance cost-benefit is very good with these devices.
  • You can have 3 Logitech GROUP devices at the same price of 1 robust conference system.
Mauro Sepulveda | TrustRadius Reviewer

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details
To learn more about pricing and capabilities, visit: https://www.webex.com/pricing/index.html

Logitech GROUP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Logitech GROUP Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex (formerly Webex Teams)
8.5
Logitech GROUP
9.0

Likelihood to Renew

Webex (formerly Webex Teams)
8.9
Logitech GROUP

Usability

Webex (formerly Webex Teams)
9.2
Logitech GROUP

Reliability and Availability

Webex (formerly Webex Teams)
10.0
Logitech GROUP

Performance

Webex (formerly Webex Teams)
9.0
Logitech GROUP

Support Rating

Webex (formerly Webex Teams)
8.4
Logitech GROUP
9.0

In-Person Training

Webex (formerly Webex Teams)
9.0
Logitech GROUP

Online Training

Webex (formerly Webex Teams)
8.0
Logitech GROUP

Implementation Rating

Webex (formerly Webex Teams)
8.5
Logitech GROUP

Scalability

Webex (formerly Webex Teams)
10.0
Logitech GROUP

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