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Top Rated
268 Ratings

Webex (formerly Webex Teams)

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Top Rated
268 Ratings
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Score 8 out of 100
12 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

[Webex (formerly Webex Teams)] is really highly recommend to all [types of companies]. It is one of the best [tools] to communicate [with] the client and the business internally. The tool [is] affordable. It is so much easy to use, having 24*7 fully customer support. You also get a lot of [features] to perform while [on a] conferencing call or through the chat box i.e video sharing, gesture, emoji, small files transfer etc.
Anonymous | TrustRadius Reviewer

MURAL (formerly Mural.ly)

Particularly suited for detailed collaboration with multiple aspects or steps to the conversation. Because there is a learning curve, it is less suited to simple topics such as a short document review or to capture a short conversation. It’s best suited to groups that are open to learning new technology.
Susan Gregory | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
7.7
MURAL (formerly Mural.ly)
Task Management
Webex (formerly Webex Teams)
7.6
MURAL (formerly Mural.ly)
Gantt Charts
Webex (formerly Webex Teams)
7.2
MURAL (formerly Mural.ly)
Scheduling
Webex (formerly Webex Teams)
7.6
MURAL (formerly Mural.ly)
Workflow Automation
Webex (formerly Webex Teams)
7.1
MURAL (formerly Mural.ly)
Mobile Access
Webex (formerly Webex Teams)
9.1
MURAL (formerly Mural.ly)
Search
Webex (formerly Webex Teams)
8.1
MURAL (formerly Mural.ly)
Visual planning tools
Webex (formerly Webex Teams)
6.9
MURAL (formerly Mural.ly)

Communication

Webex (formerly Webex Teams)
7.8
MURAL (formerly Mural.ly)
Chat
Webex (formerly Webex Teams)
9.1
MURAL (formerly Mural.ly)
Notifications
Webex (formerly Webex Teams)
9.2
MURAL (formerly Mural.ly)
Discussions
Webex (formerly Webex Teams)
8.8
MURAL (formerly Mural.ly)
Surveys
Webex (formerly Webex Teams)
7.6
MURAL (formerly Mural.ly)
Internal knowledgebase
Webex (formerly Webex Teams)
7.5
MURAL (formerly Mural.ly)
Integrates with GoToMeeting
Webex (formerly Webex Teams)
6.1
MURAL (formerly Mural.ly)
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.9
MURAL (formerly Mural.ly)
Integrates with Outlook
Webex (formerly Webex Teams)
8.3
MURAL (formerly Mural.ly)

File Sharing & Management

Webex (formerly Webex Teams)
7.9
MURAL (formerly Mural.ly)
Versioning
Webex (formerly Webex Teams)
7.5
MURAL (formerly Mural.ly)
Video files
Webex (formerly Webex Teams)
8.6
MURAL (formerly Mural.ly)
Audio files
Webex (formerly Webex Teams)
8.9
MURAL (formerly Mural.ly)
Document collaboration
Webex (formerly Webex Teams)
7.2
MURAL (formerly Mural.ly)
Access control
Webex (formerly Webex Teams)
7.7
MURAL (formerly Mural.ly)
Advanced security features
Webex (formerly Webex Teams)
8.2
MURAL (formerly Mural.ly)
Integrates with Google Drive
Webex (formerly Webex Teams)
6.6
MURAL (formerly Mural.ly)
Device sync
Webex (formerly Webex Teams)
8.7
MURAL (formerly Mural.ly)

Pros

Webex (formerly Webex Teams)

  • Instant messaging/chat feature is easy to use for DM's and group "spaces."
  • Connecting my work phone line to my laptop using the application is a game changer!
  • Being able to also access any other employee in our organization is also great.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

MURAL (formerly Mural.ly)

  • It allows you to build from independent work to group exercises and discussions and using brainstorming and the voting tool to drive decision making and action.
  • It has functionality that allows you to bring your audience to different areas of the whiteboard using the 'summon everyone' function, and move between delivering material with 'presentation mode' and interactive exercises where students contribute ideas or suggestions.
  • It offers an interactive and engaging platform for collaboration and costs can be kept low because people can join sessions as visitors.
Faye Sadler-Clark | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • We think that the fact that the trial period for WebEx is so short is a huge drawback: while most collaborative services allow up to a full month to get used to the platform and decide whether to use it after the trial period is over, Cisco WebEx only offers a couple of weeks.
  • Occasionally there are severe problems synchronizing the platform's audio with video operations. This is usually due to the quality of our internet connection, but can occur arbitrarily if documents are being uploaded to the platform during the execution of a video call session. Eventually this problem fixes itself, but it is usually annoying if you are in a group session.
  • The performance of its integrations with Webex AIM pro is not adequate, especially because when playing audio from AIM pro there are usually problems with the quality of this, and sometimes when playing these audio files the WebEx platform can freeze or close. It seems that the cause of this may be the use of an incompatible audio format, which shows a limitation in the platform.
Gregory Thomas | TrustRadius Reviewer

MURAL (formerly Mural.ly)

  • People accidentally type over their own content.
  • Doesn’t work on phones/tablets.
  • Without guidance, participants will type over others notes.
Susan Gregory | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

MURAL (formerly Mural.ly)

No score
No answers yet
No answers on this topic

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 61 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

MURAL (formerly Mural.ly)

No score
No answers yet
No answers on this topic

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

MURAL (formerly Mural.ly)

No score
No answers yet
No answers on this topic

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

MURAL (formerly Mural.ly)

No score
No answers yet
No answers on this topic

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.3
Based on 107 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

MURAL (formerly Mural.ly)

MURAL (formerly Mural.ly) 9.0
Based on 1 answer
Chat support tends to get back to you within a few hours and are always helpful.
Faye Sadler-Clark | TrustRadius Reviewer

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

MURAL (formerly Mural.ly)

No score
No answers yet
No answers on this topic

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

MURAL (formerly Mural.ly)

No score
No answers yet
No answers on this topic

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.5
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

MURAL (formerly Mural.ly)

No score
No answers yet
No answers on this topic

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

MURAL (formerly Mural.ly)

No answers on this topic

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

MURAL (formerly Mural.ly)

No score
No answers yet
No answers on this topic

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

MURAL (formerly Mural.ly)

  • I have been able to continue my facilitation work.
  • It has improved my profile as a tech-savvy facilitator.
  • We have been able to have more efficient meetings.
Susan Gregory | TrustRadius Reviewer

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

MURAL (formerly Mural.ly)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MURAL (formerly Mural.ly) Editions & Modules

Edition
Starter$121
Plus$201
EnterpriseContact sales team
  1. per month
Additional Pricing Details
Plans are billed annually.

Rating Summary

Likelihood to Recommend

Webex (formerly Webex Teams)
8.3
MURAL (formerly Mural.ly)
10.0

Likelihood to Renew

Webex (formerly Webex Teams)
8.9
MURAL (formerly Mural.ly)

Usability

Webex (formerly Webex Teams)
9.1
MURAL (formerly Mural.ly)

Reliability and Availability

Webex (formerly Webex Teams)
10.0
MURAL (formerly Mural.ly)

Performance

Webex (formerly Webex Teams)
9.0
MURAL (formerly Mural.ly)

Support Rating

Webex (formerly Webex Teams)
8.3
MURAL (formerly Mural.ly)
9.0

In-Person Training

Webex (formerly Webex Teams)
9.0
MURAL (formerly Mural.ly)

Online Training

Webex (formerly Webex Teams)
8.0
MURAL (formerly Mural.ly)

Implementation Rating

Webex (formerly Webex Teams)
8.5
MURAL (formerly Mural.ly)

Scalability

Webex (formerly Webex Teams)
10.0
MURAL (formerly Mural.ly)

Add comparison