What users are saying about
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Top Rated
268 Ratings
7 Ratings

Webex (formerly Webex Teams)

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Top Rated
268 Ratings
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Score 8 out of 100
7 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

[Webex (formerly Webex Teams)] is really highly recommend to all [types of companies]. It is one of the best [tools] to communicate [with] the client and the business internally. The tool [is] affordable. It is so much easy to use, having 24*7 fully customer support. You also get a lot of [features] to perform while [on a] conferencing call or through the chat box i.e video sharing, gesture, emoji, small files transfer etc.
Anonymous | TrustRadius Reviewer

Opal

I honestly cannot recommend this tool enough. Opal is such a valuable tool for brand content creators and there is nothing like it available. If you're serious about content marketing and have a need to find ways to collaborate, plan and provide more visibility among teams, then Opal really is the only way to go. One more thing that's not being mentioned: The tool is simply amazing but it's only as amazing is the team behind the tool. Their customer support and willingness to quickly be in touch when needed is a key feature within itself. Seriously, such a good team of people.
Kenji Onozawa | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
7.7
Opal
7.9
Task Management
Webex (formerly Webex Teams)
7.6
Opal
9.1
Gantt Charts
Webex (formerly Webex Teams)
7.2
Opal
9.1
Scheduling
Webex (formerly Webex Teams)
7.6
Opal
9.1
Workflow Automation
Webex (formerly Webex Teams)
7.1
Opal
9.1
Mobile Access
Webex (formerly Webex Teams)
9.1
Opal
1.0
Search
Webex (formerly Webex Teams)
8.1
Opal
9.1
Visual planning tools
Webex (formerly Webex Teams)
6.9
Opal
9.1

Communication

Webex (formerly Webex Teams)
7.8
Opal
6.1
Chat
Webex (formerly Webex Teams)
9.1
Opal
4.5
Notifications
Webex (formerly Webex Teams)
9.2
Opal
9.1
Discussions
Webex (formerly Webex Teams)
8.8
Opal
4.5
Surveys
Webex (formerly Webex Teams)
7.6
Opal
Internal knowledgebase
Webex (formerly Webex Teams)
7.5
Opal
Integrates with GoToMeeting
Webex (formerly Webex Teams)
6.1
Opal
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.9
Opal
Integrates with Outlook
Webex (formerly Webex Teams)
8.3
Opal

File Sharing & Management

Webex (formerly Webex Teams)
7.9
Opal
9.1
Versioning
Webex (formerly Webex Teams)
7.5
Opal
9.1
Video files
Webex (formerly Webex Teams)
8.6
Opal
9.1
Audio files
Webex (formerly Webex Teams)
8.9
Opal
9.1
Document collaboration
Webex (formerly Webex Teams)
7.2
Opal
9.1
Access control
Webex (formerly Webex Teams)
7.7
Opal
9.1
Advanced security features
Webex (formerly Webex Teams)
8.2
Opal
Integrates with Google Drive
Webex (formerly Webex Teams)
6.6
Opal
Device sync
Webex (formerly Webex Teams)
8.7
Opal

Pros

Webex (formerly Webex Teams)

  • Instant messaging/chat feature is easy to use for DM's and group "spaces."
  • Connecting my work phone line to my laptop using the application is a game changer!
  • Being able to also access any other employee in our organization is also great.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

Opal

  • Content planning: you can look at one asset and see how it is being used across multiple channels by multiple teams.
  • Content collaboration: it is really easy to see what other people and teams are contributing to an asset, or how they are using it. We can also duplicate content that was created by another team to use as a starting point in our own content collaboration.
  • High level/big picture overview: Opal allows us to see content that is being created, planned and scheduled very easily; it goes beyond social content (which we can also see in Sprinklr) to show us content created across multiple channels.
Kelly Rigotti | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • We think that the fact that the trial period for WebEx is so short is a huge drawback: while most collaborative services allow up to a full month to get used to the platform and decide whether to use it after the trial period is over, Cisco WebEx only offers a couple of weeks.
  • Occasionally there are severe problems synchronizing the platform's audio with video operations. This is usually due to the quality of our internet connection, but can occur arbitrarily if documents are being uploaded to the platform during the execution of a video call session. Eventually this problem fixes itself, but it is usually annoying if you are in a group session.
  • The performance of its integrations with Webex AIM pro is not adequate, especially because when playing audio from AIM pro there are usually problems with the quality of this, and sometimes when playing these audio files the WebEx platform can freeze or close. It seems that the cause of this may be the use of an incompatible audio format, which shows a limitation in the platform.
Gregory Thomas | TrustRadius Reviewer

Opal

  • No publishing capabilities, for the most part.
  • No analytics tie-ins.
  • Rather pricey.
  • Requires someone to really manage the structure in order to keep the tool organized and use it effectively. When this is done right, though, it's worthwhile.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Opal

Opal 10.0
Based on 1 answer
No answer on this topic is available.

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 61 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

Opal

No score
No answers yet
No answers on this topic

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Opal

No score
No answers yet
No answers on this topic

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Opal

No score
No answers yet
No answers on this topic

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.3
Based on 107 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

Opal

No score
No answers yet
No answers on this topic

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

Opal

No score
No answers yet
No answers on this topic

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

Opal

No score
No answers yet
No answers on this topic

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.5
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Opal

No score
No answers yet
No answers on this topic

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

Opal

You get for what you paid for. Opal has more features
Teena Thach | TrustRadius Reviewer

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Opal

No score
No answers yet
No answers on this topic

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

Opal

  • Opal allows for more discipline in marketing as teams are better aligned on messaging and big moments.
  • Opal cuts down on communication breakdowns and mistakes, which in the end leads to more happy customers.
  • I think Opal provides the team with more confidence as everyone is on the same page. With everything in one place rather than communications being lost in emails, etc., everyone is more efficient and can work knowing that there is one source of truth.
Kenji Onozawa | TrustRadius Reviewer

Screenshots

Webex (formerly Webex Teams)

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

Opal

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Opal Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex (formerly Webex Teams)
8.3
Opal
9.2

Likelihood to Renew

Webex (formerly Webex Teams)
8.9
Opal
10.0

Usability

Webex (formerly Webex Teams)
9.1
Opal

Reliability and Availability

Webex (formerly Webex Teams)
10.0
Opal

Performance

Webex (formerly Webex Teams)
9.0
Opal

Support Rating

Webex (formerly Webex Teams)
8.3
Opal

In-Person Training

Webex (formerly Webex Teams)
9.0
Opal

Online Training

Webex (formerly Webex Teams)
8.0
Opal

Implementation Rating

Webex (formerly Webex Teams)
8.5
Opal

Scalability

Webex (formerly Webex Teams)
10.0
Opal

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