What users are saying about
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Top Rated
264 Ratings

Webex (formerly Webex Teams)

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Top Rated
264 Ratings
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Score 8.1 out of 100
3 Ratings
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Score 4 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

I think it's a great communications bundle for universities and other non-university employers. I was not a part of the decision-making team, but I'm assuming the University gets a great price since so many staff and faculty work here. It's very nice to allow staff enhanced mobility and flexibility for where they geographically work. It allows teams to stager their work schedules being at work or at home and not have to transport their work phone each time. Webex may not be the most beneficial when sharing lots of information that you may want to reference at a later time. The search feature is not as robust as I would prefer.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

Project Insight

My rating would vary depending on the types of projects that need to be managed. Since I am in software, I don't think it was an excellent fit to manage software projects unless they are small projects with only a few tasks. On the other hand, if you are needing to manage a wide range of departments that are working on a single project with many moving pieces, then I would think that PI might be a better fit. Think of it as a jack of all trades, but master of none.
Clay Horste | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
7.8
Project Insight
4.3
Task Management
Webex (formerly Webex Teams)
7.6
Project Insight
6.0
Gantt Charts
Webex (formerly Webex Teams)
7.4
Project Insight
7.0
Scheduling
Webex (formerly Webex Teams)
8.3
Project Insight
2.0
Workflow Automation
Webex (formerly Webex Teams)
7.0
Project Insight
8.0
Mobile Access
Webex (formerly Webex Teams)
9.4
Project Insight
Search
Webex (formerly Webex Teams)
8.3
Project Insight
Visual planning tools
Webex (formerly Webex Teams)
6.8
Project Insight
Resource Management
Webex (formerly Webex Teams)
Project Insight
3.0
Team Collaboration
Webex (formerly Webex Teams)
Project Insight
4.0
Support for Agile Methodology
Webex (formerly Webex Teams)
Project Insight
3.0
Support for Waterfall Methodology
Webex (formerly Webex Teams)
Project Insight
4.0
Document Management
Webex (formerly Webex Teams)
Project Insight
1.0
Email integration
Webex (formerly Webex Teams)
Project Insight
7.0
Timesheet Tracking
Webex (formerly Webex Teams)
Project Insight
2.0
Change request and Case Management
Webex (formerly Webex Teams)
Project Insight
5.0

Communication

Webex (formerly Webex Teams)
7.9
Project Insight
Chat
Webex (formerly Webex Teams)
9.2
Project Insight
Notifications
Webex (formerly Webex Teams)
9.3
Project Insight
Discussions
Webex (formerly Webex Teams)
8.8
Project Insight
Surveys
Webex (formerly Webex Teams)
7.6
Project Insight
Internal knowledgebase
Webex (formerly Webex Teams)
7.5
Project Insight
Integrates with GoToMeeting
Webex (formerly Webex Teams)
6.0
Project Insight
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.7
Project Insight
Integrates with Outlook
Webex (formerly Webex Teams)
8.9
Project Insight

File Sharing & Management

Webex (formerly Webex Teams)
8.0
Project Insight
Versioning
Webex (formerly Webex Teams)
7.6
Project Insight
Video files
Webex (formerly Webex Teams)
8.6
Project Insight
Audio files
Webex (formerly Webex Teams)
8.9
Project Insight
Document collaboration
Webex (formerly Webex Teams)
7.8
Project Insight
Access control
Webex (formerly Webex Teams)
7.4
Project Insight
Advanced security features
Webex (formerly Webex Teams)
8.1
Project Insight
Integrates with Google Drive
Webex (formerly Webex Teams)
6.5
Project Insight
Device sync
Webex (formerly Webex Teams)
8.8
Project Insight

Professional Services Automation

Webex (formerly Webex Teams)
Project Insight
5.0
Project & financial reporting
Webex (formerly Webex Teams)
Project Insight
5.0
Integration with accounting software
Webex (formerly Webex Teams)
Project Insight
5.0

Pros

Webex (formerly Webex Teams)

  • The speed of the platform is one of the most prominent in virtually any video conferencing software that exists, being able to make streaming sessions in 60fps without having to worry about the video quality, which is entirely in HD. Although this is not yet available in HD4K, it is still sufficient quality for effective meetings.
  • WebEx provides full access to the WebEx meeting center, from where it is a reality to attach to some important services in cases such as needing some other small instant messaging tool, or simply one that allows you to create sticky notes to add to presentations.
  • There is a fabulous quality of compatibility between the WebEx and Microsoft Outlook platforms, which is demonstrated by the ease of being able to review emails from the shared screens, or when configuring the information within the email inboxes so that they can be added to the WebEx platform, making it easier to review them.
Gregory Thomas | TrustRadius Reviewer

Project Insight

  • History tracking for any changes made to data.
  • Tracks all milestones and retains records for lifetime of account.
  • Easy extracting for reporting purposes.
Christy Reichenberger | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • When it's time to join a Webex call, users are prompted via Outlook to open the call through their browser, but also get a prompt from Cisco Webex Teams that they can join the meeting in the tool there. This seems unnecessary and can often be confusing - users should have the ability to pre-determine which option will be their default choice.
  • There aren't many ways to customise the view of Webex Teams Spaces, this would be a nice feature to have.
Anonymous | TrustRadius Reviewer

Project Insight

  • Not a good fit for all types of projects
  • Very Complex
Clay Horste | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Project Insight

No score
No answers yet
No answers on this topic

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.2
Based on 58 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

Project Insight

No score
No answers yet
No answers on this topic

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Project Insight

No score
No answers yet
No answers on this topic

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Project Insight

No score
No answers yet
No answers on this topic

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.4
Based on 104 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

Project Insight

Project Insight 4.0
Based on 2 answers
I found Project Insight somewhat opaque overall. I thought the training was sparse and answers to questions few and far in between. There was a lot of power there for the dedicated user/administrator. For me, who was a casual user and administrator, I found support lacking. I didn't administer Project Insight much, just some work on integrations with other tools.
Clay Horste | TrustRadius Reviewer

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

Project Insight

No score
No answers yet
No answers on this topic

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

Project Insight

No score
No answers yet
No answers on this topic

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.5
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Project Insight

No score
No answers yet
No answers on this topic

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

Project Insight

  • When I got to the company where I used Project Insight, we had our own custom tool that fit the tasks that it was designed for but wouldn't grow with the company unless resources were put onto expanding capabilities. We needed something more.
  • We replaced that tool with Redmine. It worked well and was easy to use, but it looked pretty dated when we got it, and since we didn't have many resources for managing, it looked dated after a few years without receiving upgrades. It was a decent tool for small teams that were focused on similar tasks. Redmine was much more straightforward than Project Insight and felt more reliable since we never had an issue with our internal servers. On the other hand, Redmine felt dated and didn't fit as many of the tasks that were needed. Redmine's price was right if you installed it locally and was probably still cheaper if you used their SAAS version.
  • Jira, on the other hand, felt like an excellent tool for software teams. Jira had a great project and task management and felt right for a software team. Jira also had useful integrations, even with Project Insight. Jira seemed pretty unreliable, worse than Project Insight. Our team would have preferred Jira, but I think it didn't work for other teams.
Clay Horste | TrustRadius Reviewer

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Project Insight

No score
No answers yet
No answers on this topic

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

Project Insight

  • Reduction in costs on materials (i.e. - paper documentation)
  • Improved efficiency given that our field members need to report back on an hourly basis
  • Web based platform allows anyone access to the same information
Christy Reichenberger | TrustRadius Reviewer

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details
To learn more about pricing and capabilities, visit: https://www.webex.com/pricing/index.html

Project Insight

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Project Insight Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex (formerly Webex Teams)
8.5
Project Insight
4.0

Likelihood to Renew

Webex (formerly Webex Teams)
8.9
Project Insight

Usability

Webex (formerly Webex Teams)
9.2
Project Insight

Reliability and Availability

Webex (formerly Webex Teams)
10.0
Project Insight

Performance

Webex (formerly Webex Teams)
9.0
Project Insight

Support Rating

Webex (formerly Webex Teams)
8.4
Project Insight
4.0

In-Person Training

Webex (formerly Webex Teams)
9.0
Project Insight

Online Training

Webex (formerly Webex Teams)
8.0
Project Insight

Implementation Rating

Webex (formerly Webex Teams)
8.5
Project Insight

Scalability

Webex (formerly Webex Teams)
10.0
Project Insight

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